EBOX Bewertungen 

En attente depuis deux semaines pour l’installation les deux fois personnes ne se présente personne nous avise et ne peuvent me dire quand ça sera fait . Je demande un remboursement je dois attendre 30@90 jours pour avoir un remboursement.

The worst service install I've ever seen in my 30yrs... Install tech was a no show. Customer service couldn't schedule anything until the next 7 days...

Escalation, forget it, they can't do anything and I still havent recieved confirmation the 2nd apointment that supervisor allegedly promised and confirmed.

Stay clear, what a nightmare...

La femme était très bête et m'a pas laissé le temps de m'expliquer, et elle n'a pas résolu mon problème !

⭐️ Très déçue de mon expérience avec EBOX

Je viens de m’abonner à EBOX et, honnêtement, je suis très déçue de la façon dont mon abonnement a été géré.

Lors de mon inscription, je voulais clairement le forfait 500 Mbit/s, puisque c’est la vitesse que j’avais avec mon ancien fournisseur. Je voulais également profiter de la promotion annoncée avec la carte prépayée de 100 $.

Pour une raison que je ne comprends toujours pas, mon abonnement s’est finalement retrouvé avec le forfait 150 Mbit/s à 49 $/mois, alors que le 500 Mbit/s est affiché à 55 $/mois. Je n’aurais jamais volontairement choisi le 150 Mbit/s alors qu’il y a seulement 6 $ de différence pour une vitesse plus de trois fois supérieure.

J’ai donc essayé de faire corriger mon forfait, mais on m’a refusé la carte prépayée de 100 $ en me disant que la promotion était destinée aux nouveaux clients. Pourtant, au moment où j’ai fait ma demande, ça faisait seulement 5 jours que j’étais cliente chez EBOX. Je trouve ça extrêmement frustrant, surtout que c’est précisément cette promotion qui avait contribué à ma décision de changer de fournisseur.

Ce qui me dérange le plus, c’est que je ne comprends pas comment je me suis retrouvée avec un forfait que je n’avais pas demandé, et pourquoi on refuse ensuite de corriger la situation tout en me privant de la promotion.

Je ne peux pas affirmer que c’est volontaire, mais ça donne vraiment l’impression que le processus d’abonnement manque de transparence. J’aimerais simplement qu’EBOX vérifie mon dossier, me dise clairement ce qui s’est passé et corrige la situation si une erreur a été faite.

Pour l’instant, mon expérience avec EBOX est malheureusement très décevante.

Cette compagnie a laissé transféré mon numéro par voisin,qu il me fournissait ainsi. Que mon # cell,ils me chargeait 300$ et plus par mois et le telechargement que je faisait était impossible,car je n étais jamais à la maison.

Avis sur mon expérience avec cette compagnie

J’ai récemment fait couper mon service Internet. Comme j’avais un compte auprès de cette compagnie, j’ai téléphoné afin de savoir exactement quel montant je devais payer pour régler mon dossier. On m’a clairement indiqué que le montant était de 180 $.

Par la suite, j’ai eu plusieurs discussions avec eux concernant mon dossier. Malheureusement, chaque fois que je communiquais avec une représentante, le montant à payer semblait augmenter. Aujourd’hui, je reçois finalement une facture de 369 $, soit presque le double du montant qui m’avait initialement été indiqué.

J’aimerais simplement comprendre d’où vient cette différence de 189 $, car aucune explication claire ne m’a été donnée pour justifier ce montant.

Le plus décevant a été ma conversation avec le service à la clientèle. J’ai demandé à parler à un superviseur afin d’obtenir des explications et de trouver une solution. La réponse que j’ai reçue a été : « Je suis toute seule ici. »

Je trouve cette façon de gérer la situation très décevante.

Not a customer but they somehow thought it was appropriate to install their equipment and fiber line on my brick exterior in order to serve their customer (next door semi-detached neighbour). Upon notification, zero response and only referred me back to my neighbour who refuses to call on their own. Dumbest company.

THE WORST SERVICE I HAVE EVR SEEN AVOID THIS COMPANY LIKE A PLAUGE THEY ARE IMPOSSIBLE CANCELLING THE SERVICE TAKE AN HOUR ON THE PHONE AND THEY NEED TO ESCALATE TO A MANAGER BECAUSE THEY CANNOT DO IT THEMSELVES! AVOID! AVOID!!! DO NOT USE THEIR SERVICE!!!!

Terrible customer service

EBOX = DISASTER. I tried to go from Altima Telecom to EBOX (Fibre Optic). They dicked me around on the first appointment, essentially skipping out on it, then when we rescheduled the next time, the technician destroyed my existing connection with Altima Telecom, then discovered that somehow our fibre optics cable was not connecting to the main box in the building, then walked away - we had no internet. He assured me that a technician would call, but no one did. I called and called and called, and was given nothing but a run around. AVOID LIKE THE PLAGUE. CUSTOMER SERVICE IS ATROCIOUS. We went with VIDEOTRON. MUCH BETTER CUSTOMER SERVICE.

Firstly never ever use this internet service. Do not sign up to this company. I’ve never dealt with a company as bad as this or with more rude unhelpful customer service in my entire life.

You will have problems constantly and they don’t resolve anything and tell you it’s your fault. The customer service has no idea what’s going on at anytime.

I had lots of trouble with them in the beginning and throughout. The main problem was arranging a move. Something simple that wasn’t. They arranged my move I paid for the new month in my new house and arranged for installation. The box arrived at my last house the day before installation. They then didn’t give me a time for July 1st so I called. They said that nobody will come because it’s a holiday. So I asked why did you schedule me today then after waiting at home all morning. This was the last straw for me so I cancelled everything. Then an hour later the technician turns up at my door to install after customer service saying nobody will come but I’ve cancelled my account.

The customer service did absolutely nothing to help and were extremely rude.

Do not ever use this service choose another provider. It will be the worst internet decision you will ever make.

I ordered internet service and paid for the 1st month. I cancelled the next day and they didnt even mail out the modem when i called to cancel it. i am supposed to get a full refund for it. When i called back the next day; they told me i have to wait for 1 month to get a refund. Now it is over a month now they told me to wait up to 3 months to get a refund for it. No service done at all. This is the 1st time i encountered an issue like this. Is there anybody else having the same issue. No wonder the company has a very bad review.

Au début, j'ai adoré le service offert par ebox dans mon autre appartement. Maintenant, j'ai déménagé....le service laisse a désiré... incapable d'expliquer qu'elle est le problème lors de l'installation. Te prélèvement de l'argent rapidement, mais pour un remboursement....90 jours que tu dois attendre pour l'avoir. De plus, tu dois te répéter, car il te propose l'opposé de ce que tu veux. Je suis quelques peu décourager.

Mauvaise expérience
L'installation est faite depuis le 05072026 et toujours pas d internet
Auparavant j étais avec bell jamais de problème.
Soutien technique meme dialogue depuis 2 semaines.
A eviter

Please do not go with this company. They will give you the run around and charge you for service even after you cancel. I have probably messaged and called them over 10 times for service I never even received. You will wait 2 months for a cheque refund even when you never ended up getting their internet. I usually don't bother with reviews but this is an exception because it is the worst customer service I've ever experienced.

eBox is the reason I’m now recording calls.

I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately.

I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill.

Before that bill even arrived, I spent roughly six hours dealing with eBox. Part of that time was spent confirming that the promotion had actually been applied. The rest was spent trying to get a straight answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported, or someone else’s responsibility.

While I was signing up, it was basically: “Yes sir, of course sir, everything will be fine sir, there’s nothing to worry about.”

Then the bill arrived at $65.

I spent another two hours trying to have it corrected. There was an attempt to offer me $55, but eBox’s final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate.

That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate.

The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds the full value of the card in less than four months. Even at $55, the extra $5 per month wipes it out after ten months.

The internet itself worked well, and the individual representatives were generally polite. The problem was the repeated confirmations, conflicting answers between departments, and the fact that the promised correction disappeared when push came to shove.

After roughly eight hours of calls, I lost confidence in eBox, arranged service with another provider, and began escalating the matter through the appropriate complaint process.

Had a terrible experience with Ebox and had to switch providers after being without wifi for over a week. Had an installation appointment booked on Tuesday, nobody showed up or called me. I spent hours on the phone talking to support and they just blamed it on the bell technicians. They said the earliest they could send someone is Friday. Friday comes and nobody shows up again.

I called again, a bunch of the staff are rude and not understanding. They say now they can send some the following Tuesday. So their only solution is to keep booking appointments that noone shows up for and can't tell you why they didn't come.

Worst customer experience I've ever had with a company.

TV service didn't worked properly. Called Costumer service who told me to call the Tech Support and after an hour Tech told me there's nothing they could do, to call Costumer Service the next day.

Did that and now they're throwing the ball at each others and every time I need to repeat the problem and what has been done.

And when I tried to cancel, they've tried by many ways to convince me to give them 24 more hours to help me with this problem. I had to to interrupt so many times to repeat that I didn't want to continue that it was beginning to drive me angry.

DON'T TRY THEM !!!

Called Distributel was transferred to Ebox, the young woman who signed me up was rude, pushy, and her voice was dead, she spelt Andrew as Andro!?!?!? I couldn’t get her email due to the misspelling, she eventually fixed the email but left the account under Andro! What! NOTE: it’s a prepaid account BUT they do a credit check on you over their $120 modem. Beware.

Over 15 emails texts and calls from Ebox since then, came home and found 2 modems Andro and Andrew. Called - it took 73 mins - a hold of 15 by the agent to read the notes, 30 mins on hold by the same agent when I said I wanted to cancel, blind transfer to a cancel agent who took 5 mins before she even asked for my customer number?! She asked me if I reconsider canceling 4 times before putting me on hold, coming back she again asked me to stay, she would ‘guarantee’ I would have perfect experiences going forward because she was going to put a note on the file. Really? I felt sorry for her job description… but CANCEL the account. 90 days to get a refund Cheque of the $106 I have paid already, once they received both modems from Canada Post. Tomorrow was to be my first day of service 15mbps down 1mbps up for $50 per month. Stay away from Ebox and shame on Bell Canada for running Ebox so incompetently.

My internet went down the day after it was installed. After three no-shows from technicians scheduled to repair it, and about a dozen phone calls to Ebox, I am still without internet days later. No choice but to file CCTS complaint and cancel.