Jag har haft kontant kort för nästan 20 år. Men efter jag hade ringt till Fello för nån som hade hörselnedsättning och tyvärr det var en kö för 30 minuter, mitt samtal kostade en bra del även att det... See more
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See what reviewers are saying
I recently moved from Lyca Mobile to Fello. I see huge difference by means of quality and confort with really good deal price. Even call center is nicer :) Everything works as it should be and fee... See more
Company replied
I have LOVED every single second of being a client to this company. Simple ,easy going ,cheap and very smooth communication with them. I highly recommend them, I would never changed them with... See more
Company replied
I have now used fello for about two years an I’m very satisfied. It’s still the cheapest option for me and I do enjoy all the services, good coverage through Telia and haven’t had any issues. Unfortun... See more
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Company details
Written by the company
Vi på Fello finns här för att det går att vara både snäll och billig, på riktigt. Hos oss är det inga konstigheter – bara schyssta villkor, inga dolda avgifter och ingen bindningstid. Våra priser kan verka overkligt låga, men de är faktiskt på riktigt. Vi tror på att vara enkla, tydliga, ärliga och behandla alla som vänner. Fello har abonnemang för alla med priser från 110 kr/mån. Då ingår fria samtal inom Sverige och fria SMS och MMS till hela världen. Dessutom ingår roaming inom EU och EES i alla våra abonnemang. Och du, behöver du e-SIM till din telefon eller tillgång till VoLTE och wifi-samtal? Även det har vi! Kika in på www.fello.se och ser alla vara abonnemang och erbjudanden. Välkommen till gänget, fello!
Hello fello
Written by the company
- Ring eller chatta med oss
- Inga frågor är för stora eller små, hos Fello är det inga konstigheter. Kontakta oss på det sätt som passar dig bäst; skicka oss ett meddelande på fello.se eller slå oss en pling: Våra öppettider: Chatt & Telefon: Helgfria vardagar 8:00 - 16:00
En riktigt billig mobiloperatör
Ring, SMS och MMS hur mycket du vill
Alla våra abonnemang har obegränsade samtal inom hela Sverige samt obegränsade SMS och MMS till hela världen från Sverige. Det enda som styr priset är mängden surf på ditt abonnemang.
Contact info
Johan Willins Gatan 6, 416 64 , Göteborg, Sweden
- 0770 – 33 22 22
- hello@fello.se
- fello.se
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very nice coverage and good to have…
Very nice coverage and good to have accumulated data traffic. The only downside is to allow more than 25 gb to be accumulated.
6 February 2024
Unprompted review
Reply from Fello
Hello Oktay,
Thank you for your review.
Great to hear that you are happy to be a fello and that things are working for you. That is exactly how we want it to be ✨️
Thanks for the feedback regarding accumulated GB. Will take that with me internally.
Have a nice week now and just reach out if you have any questions!
//Fello
Extra No Surf
Purchased 2 packages of 10GB extra surf but could not use even 1/4 of it! Stay 1 hour in line and the attendant said they could not do anything! Leaving the company and do not recommend it!
18 September 2023
Unprompted review
Reply from Fello
Hi Andrey,
Thanks for your recommendation.
We are very sorry to hear about the experience you have had. It sounds like something has gone terribly wrong and we would really like to get a chance to correct the mistake. Would you please send us an email at hello@fello.se with "to My" in the subject line. We will have a look at it right away!
We really hope to hear back from you soon as we are sure this is something we can fix!
Wish you a nice week!
//Fello
Used to be my favourite provider
Used to be my favourite provider. Then one day my partner and I fly to the UK and never receive the SMS telling us about roaming prices. We had to talk to customer service several times and help them do the math to understand their roaming package is ridiculous. They keep saying they sent the SMS but neither me nor my partner received it. They don't care. In the end they refund me only half of the money I was being billed "unknowingly". In the end, I paid My partner had his phone service disconnected while travelling for using "too much data" when we had no idea what that limit is and why. Very dangerous to have one's phone line disconnected while travelling.
By the end of the trip, my partner and I were shocked to be charged a huge amount of money for barely using any roaming surf at all... 657 kr for me! In the faktura, Fello charged me with 468 kr for using 275 MB of Internet. Apparently I had to use "more" to be charged "less". Again, this is nothing I was informed about and the information is buried deep in the website.
This, and the not fun conversation with customer service, brings my rating from 5 down to 2. I hated this so much that I switched providers entirely. Didn't expect them to want to make a buck our of my misery.
25 December 2022
Unprompted review
Reply from Fello
Hello fello,
Thank you for your review.
It pains us to read about your experience and your description is not in line with how we want it to be as a fello. We would love to get a chance to have a look at your errand and get a chance to repair your trust in us. Please send us an email at hello@fello.se with “To My” in the subject line and we will see it right away.
Looking forward to hearing from you and wish you a continued nice summer!
//Fello
I have LOVED every single second of…
I have LOVED every single second of being a client to this company. Simple ,easy going ,cheap and very smooth communication with them.
I highly recommend them, I would never changed them with other companies.
Never going back to other companies actually as long as they exist.
Thank you Fello for existing!
With kind regards,
Giorina Vanili
25 July 2023
Unprompted review
Reply from Fello
Hi Giorina,
Thanks for your review.
It makes us super happy to read your kind words. Happy fellos is our priority one! Also very nice to hear that you are so happy with both our dialogue and your offer 💫
Wish you a continued great summer!
//Fello
As long as everything is working it is…
As long as everything is working it is all fine, when you have trouble they will throw you under the buss.
17 May 2023
Unprompted review
Reply from Fello
Hi Hasse,
Thanks for sharing your experience.
What you are describing is not at all in line with how we want your experience with us to be. We would really like to get a chance to look at your errand and see how we can help in the best possible way. Can you please send us an email to hello@fello.se with the subject “To My”, and we will look at it at once.
Looking forward to be in contact and wish you a pleasant week!
//Fello
AAA+++
Good price and connection.
Never use Hallon! Use Fello
Hallon is sh.1t!
5 May 2023
Unprompted review
Reply from Fello
Hi,
thank you for sharing your experience.
We are so happy to hear that your are happy with both coverage and price. Happy fellos are our true passion 😊
Do not forget to share your recruitment link found on My Pages if you recommend us to friends and family. For every friend that joins us you get a discount!
Have a nice week!
//Fello
Happy with the service I got till now
Happy with the service I got till now. 😊
2 April 2023
Unprompted review
Reply from Fello
Hi,
thank you for your review!
Happy to hear that you are happy so far and we will do all we can to continue to deliver on your expectations :)
Have a nice week!
//Fello
In line for the chat for 2h 20 min.
I was in line for the chat from 13.40 today to ask about becoming a customer. At first it said I was 3rd in line. After about 1h it said '9 min left'. 1 more hour and it said 1 min. That minute lasted for 20 minutes then the chat closed. I'm quite happy I didn't switch to fello.
21 February 2023
Unprompted review
Reply from Fello
Hello!
Thank you for your feedback.
We are really sorry to hear this. Can you please send us an email with your email address or the contact details you used in the chat to hello@fello.se and write "Till My" in the subject line. We are really curious to find out what have caused this. We didn't have such a long waiting time last week, so I really want to look into this further.
Wishing you a nice day!
//Fello
From 70kr to 1450kr - Mafia warning!
I had a 70kr/month subscription. While moving home and country my August bill got lost in an ocean of admin mails. A month later that bill was in the hands of Intrum, an infamous debt collector which happily added a immediate premium. By the time I paid fello, Intrum had registered a case with Kronofogden, which in turn added another 900 kr on top, leading to a 1450 kr bill in less than 2 month!! That's a 2000% increase, or a 12000% yearly interest rate. Even by mafia standard this is a bit much.
22 November 2022
Unprompted review
Reply from Fello
Dear Bruno,
Thank you for writing a review and shed light in this issue.
I am sorry that this happen to you and we will look closer to the process. Normally you would receive multiple reminders, via both mail and SMS before it reaches Kronofogden. Just so you have time to pay before they add the "Kronofogden-fee"
Kind regards, Lisa
Be aware when leaving Sweden to an EU country!!!
I have the exact same problem. The minute I left Sweden, my network was gone and I cannot use the phone at all, not even for calling and text messages!!! I did also make sure that Roaming was included and that I obviously does not work either.
16 September 2022
Unprompted review
Horrible company
Customer for over a year and customer service is terrible. Deactivated invoicing due to predatory charges added by Fello to my monthly bill. Now they won't reactivate out of country internet surf which is free and included in the service. Horrible company the worst customer service.
19 March 2022
Unprompted review
Reply from Fello
Hello Chip!
Thank you for your opinion. If you send an email to hello@fello.se and write "Till My" in the subject line I will look into this and help you.
Have a nice day.
/My
SIM suddenly doesn't work and lost all my unused surfing data.
My SIM card doesn't work and it says "SIM not provisioned" on the phone even if number still says it's active on my fello account. Furthermore, my unused surfing data also dissapears from my account. So I can't use my number to make/ receive calls, browsing on the internet and everything. This is so dissapointing because all Fello could offer was sending me a new SIM card which still means that I won't be able to use my number until the new SIM card arrives.
30 November 2020
Unprompted review
Reply from Fello
Hello! Thank you for your feedback. I hope that your problem is solved by now and I am really sorry to read that you had such a bad first experience with Fello.
You are always welcome to contact us if you have any further questions.
Best regards.
/Lisa
Excellent customer service
Excellent customer service, great value, no hassles. Our family has used Fello for a few years now and have no intention of changing. Why pay more for less?
1 June 2020
Unprompted review
Reply from Fello
Hello Aliesha, thank you for your positive feedback, makes us really happy to read this.
Best regards, Lisa
Bad connection outside of sweden
Bad connection outside of sweden, to high prices if you compare to ex hallon where you can get 100 gb for same price as fellos 30 Gb ....
8 September 2019
Unprompted review
Reply from Fello
Hello Jesper! It was sad to hear. Unfortunately, we can not affect coverage abroad. When you are abroad you are no longer connected to our network (Telia) but to the foreign operator's network. You can then try to switch to another operator if you experience poor coverage of that operator in that country. It is just as in Sweden that there are several operators that have different good coverage in certain parts of the country. Unfortunately, we can not see disruptions or other network problems abroad. There are many offers out there on the market but we always want to offer a competitive offer with everything it entails in the form of available customer service, coverage and price. Have a nice day! /My
Really bad service
Really bad service, cut my data while abroad without information under 72 hours, did not reestablish the data automatically.
The customer service told that they probably sent an sms while my network was already cut (... so helpful of them).
18 March 2019
Unprompted review
Reply from Fello
Hello Aori,
We are truly sorry that you experienced our service in this way, it is not desirable from our side.
We have a cost limit as a security measure, in order to avoid an excessively high invoice.
However, this applies to outgoing traffic and incoming calls if you are outside the EU, so that you have not received our SMS if this is really unfortunate.
If you are going to travel again outside the EU where you do not have free roaming, please contact us in advance so we can help you to determine which prices apply and that we can also switch off any voicemail and mobile data to avoid this happening once more . Again, we are sorry that you had an experience that you are not satisfied with.
/ Karin
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