3,075 total
I had a great experience finding my new car policy!
I was helped by Veronica Garcia at the 7th St. Austin Tx. Location. She was super helpful and nice.
Date of experience: 17 September 2024
Reply from Freeway Insurance
Hello Mayra, thank you for your positive review about our service. We are super happy to know that our agent Veronica helped you to find the best insurance with Freeway.
I today had pleasure of being assisted by Ms Lindsay at the office in Springfield & I really can’t say enough about her customer service. I wish everyone could have such an experience. Assisting me with my quote, explaining everything clearly,& finding the right numbers that worked for me sounds like a lot but she made it feel like I was leisurely walking through the park. Which is a blessing especially today because everything is so automated.Thank you again the wonderful experience.
Date of experience: 13 September 2024
Reply from Freeway Insurance
Seeing that you had a 5-Star experience with our agent Lindsay is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Freeway. We look forward to serving you for many years to come!
For three days in a row I’m trying to contact this insurance company. I am THEIR CUSTOMER and I cannot reach them. They never answer the phone!!! I’m waiting an hour or more for somebody to pick up the phone!! Doesn’t matter what time of the day is, they never answer the phone. Very disappointed !
Date of experience: 18 September 2024
Reply from Freeway Insurance
Hello Mihnea, we’re sorry to hear about your recent experience with our company. Customer Service is highly important for us; this isn’t the kind of experience we want our customers to have, and we would like to investigate this issue further, please call us at 1-800-960-0036.
We look forward to hear back from you soon.
They suck!!! Its been almost 2 months and I’m still waiting on them to send a check to get my daughters car fixed… it’s crazy how they demand you to pay ur insurance payment on time but when it comes down to business you hear crickets…. I’ve left messages only for no one to call back….. this company is joke AVOID by all cost
Date of experience: 07 July 2024
Reply from Freeway Insurance
Hello Tamara, we’re sorry to hear about your recent experience with our company. Customer Service is highly important for us; this isn’t the kind of experience we want our customers to have, and we would like to investigate this issue further, please call us at 1-800-960-0036.
We look forward to hear back from you soon.
Amie at freeway insurance in Fontana was super helpful and very kindhearted. we had a great experience, she provided us with the best rates. Thank you Amie
Date of experience: 13 September 2024
Reply from Freeway Insurance
Hello Elmer, we're happy to know positive comments about your experience with our agent Amie. This gives us the peace of mind knowing Freeway is providing quality service. Enjoy your day!)
The representative was very helpful in finding a policy I could afford, she was friendly and knowledgeable in her job I would recommend this company. Than you for good services.
Date of experience: 13 September 2024
Reply from Freeway Insurance
Hello Annette, we are happy that our agent was super helpful and helped you to get the best insurance for you! Thank you for choosing Freeway.
My agent was very helpful in finding the right policy for me in my price rang . Gave me a few options on policy in my price , very quick and efficient In assisting me .
Date of experience: 13 September 2024
Reply from Freeway Insurance
Hello Megan, thank you for sharing your experience with us today. Remember Freeway is always there to help you with your insurance needs. Enjoy the rest of your day!
Exactly what I needed!
After looking for insurance for weeks and getting outrageous quotes and poor customer service from other companies, I called Freeway, and I'm sure glad I did. I spoke with Tania at the Long Pond office. She was courteous, helpful, and informative. I received the best rate and the process was effortless. I highly recommend, if you are looking for insurance, do yourself a favor and give her a call!
Date of experience: 28 August 2024
Reply from Freeway Insurance
Hello Shandra, thank you for taking the time to provide a rating about your experience with Tania. Your opinion is important to maintain an excellent standard of service to our customers.
My insurance agent Allan Gudino is my trusted insurance agent and has found me great deals in the past with my car and now helped me add my wife's car at great prices and benefits. Very happy with Allen and freewa
freeway auto insurance.
Date of experience: 02 September 2024
Reply from Freeway Insurance
Hello Jorge, we're happy Allan left you with a positive impression and that he helped you to get the best deal for your car insurance needs. Thank you for choosing Freeway. We look forward to serving you for many years to come!
The one who helped me was very professional and understanding to my age she was patient and help me with a great price for my vehicles l highly recommend Adrianna for anyone who needs car insurance.Thank you.
Date of experience: 30 August 2024
Reply from Freeway Insurance
Hello Darlene, thank you for your positive review about our service and the help received by Adrianna. We are happy to have you as customer.
Muy buen trato de Maria medrano recomendada al 100
Date of experience: 18 September 2024
Elise is a wonderful agent I look forward to doing business again she is very pleasant and outgoing, and always satisfies my needs, and for a great price too!! Very happy!! Will definitely will recommend to everyone!! ;)
Date of experience: 02 September 2024
Reply from Freeway Insurance
Hello Jake, we're happy to know that our agent Elise provided the best customer service. We really appreciate you being a customer and helping to share the word about us Freeway.
She was very amazing she helped me and my husband out a lot she an amazing person I thank her for taking the time to fix our issues . And also question I highly recommend her .
Date of experience: 06 September 2024
Reply from Freeway Insurance
Hello Zinthia, thank you for sharing your experience with us today. Remember Freeway is always there to help you with your insurance needs. Enjoy the rest of your day!
Jhon displayed exceptional professionalism and dedication while assisting me in finding an insurance plan that aligned with my fixed income budget. His thoughtful approach and genuine care made the entire process remarkably comfortable. I wholeheartedly recommend this company, as long as they continue to employ individuals like Jhon Marce.
Date of experience: 11 September 2024
Reply from Freeway Insurance
Hello Carey, thank you for sharing your personal experience you had with our agent Jhon. This help us Freeway to enforce our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
Linda was professional and courteous, she got me a quote and police quickly.
Date of experience: 13 September 2024
Reply from Freeway Insurance
Hello Tammy, Customer Satisfaction is our top priority here at Freeway and we look forward to finding better ways to serve you. Have a great day!
Martha Aragonez from the Temple TX store helped me tremendously! She helped me understand my insurance and my insurance quote, she also saved me some money every month . Martha was very polite and gave me Excellent customer service !!
Date of experience: 27 August 2024
Reply from Freeway Insurance
Hello Victor, thank you for taking a moment to share your experience at Freeway. We look forward to welcoming you back again soon.
I had the pleasure of speaking to Elise and getting back on track with my Progressive Auto Insurance Policy. She was very informative and knowledgable about my questions and concerns. She demonstrated remarkable customer service skills and showed empathy towards my current policy. I appreciate the time and energy that she spent with me and my concerns, I understand my policy and feel secure with my decisions moving forward.
THANK YOU
Date of experience: 29 August 2024
Reply from Freeway Insurance
Hello Ashley, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree that Elisa is excellent in her job. Freeway appreciates you!
I would like to express my gratitude to Jonathan for his help yesterday. He listened attentively to the issue I was having with Blue Fire Insurance, and was sympathetic and agree it was unfair, did all he could to help right a wrong. He was a excellent example of great customer service and took action and offered other options. Hats off to him! May God Bless Him Immensely 🙏
Date of experience: 23 August 2024
Reply from Freeway Insurance
Hello Chelsea, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the community, and we agree that Jonathan is truly the best! Thank you for being part of our Freeway family.
Dawn is so amazing, my life dealing with insurance companies hasn’t always been easy until I met Dawn. She is a true angel and I won’t go anywhere else. I enjoy her service so much I feel like I made a new friend for life. Thank you Dawn for always taking the time to help me figure things out and keeping me insured and on the road!!!
Date of experience: 23 August 2024
Reply from Freeway Insurance
Hello Melanie, thank you for taking the time to provide a rating. Your opinion is valued and it helps Freeway maintain an excellent standard of service to our customers.
Shout out to Beth who helped me get insured! Awesome staff at this location highly recommend!!!
Date of experience: 06 September 2024
Reply from Freeway Insurance
Hello Daelyn, thank you for sharing your experience with us today. Remember Freeway is always there to help you with your insurance needs. Enjoy the rest of your day!
