Freeway Insurance Reviews

3,075  Excellent
TrustScore 4.5 out of 5

4.6

In the Auto Insurance Agency category

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Reviews4.6

3,075 total


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Rated 5 out of 5 stars

Mike is just the MVP

Mike is just the MVP, him and his team are very knowledgeable. The kicker was the customer service and helpfulness than anything else.

Date of experience: 30 January 2018


Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, spoke to Mike from customer services was very polite and friendly.

Date of experience: 17 January 2018


Rated 5 out of 5 stars

Getting a quote.

Although their quote wasn't the cheapest the advisor I spoke to was mike who was very helpful and explained all the information in easy terms. He also made the whole process so easy by explaining the differences and answered all my questions in a polite and professional manner. No hard selling like some of the other companies I've dealt with. He made me feel like an idividual and that my buisness was appreciated. Not just another quotee. Thanks Mike for all your help.

Date of experience: 09 January 2018


Rated 1 out of 5 stars

Quote is changing once they get access …

Quote is changing once they get access to direct online direct payments. The one before I don't particularly like doing business with third parties in this case will be the broker because I was quoted at one price and less than 2weeks later in the quote making a payment giving them access to my account the quote clearly changed to a higher amount information was not correct on policy they listened me27 years old when im currently 56 years old I have a very good driving record so I don't understand why my insurance is higher than someone 70 years old who drives every day

Date of experience: 15 September 2017

Reply from Freeway Insurance

We are very sorry to hear about the negative experience you had at Freeway Insurance. We have tried to contact on your phone number provided. Left you a voice mail message to follow up with our customer service line 1-800-300-0227 to further assist you.
We appreciate your time and look forward to hearing from you!


Rated 1 out of 5 stars

This is bad as insurance or you have …

This is bad as insurance or you have bad people working as persons.please don't ever bother me

Date of experience: 13 September 2017

Reply from Freeway Insurance

We are very sorry to hear about the negative experience you had at Freeway Insurance. We have tried to contact on your phone number provided. Left you a voice mail message to follow up with our customer service line 1-800-300-0227 to further assist you.
We appreciate your time and look forward to hearing from you!


Rated 1 out of 5 stars

Agent did not return call as I had …

Agent did not return call as I had requested. The young man a week later did everything possible to help.

Date of experience: 13 September 2017

Reply from Freeway Insurance

We are very sorry to hear about the negative experience you had at Freeway Insurance. We have tried to contact on your phone number provided. Left you a voice mail message to follow up with our customer service line 1-800-300-0227 to further assist you.
We appreciate your time and look forward to hearing from you!


Rated 2 out of 5 stars

To many problems and I paid in full

Date of experience: 12 September 2017

Reply from Freeway Insurance

We are very sorry to hear about the negative experience you had at Freeway Insurance. We have tried to contact on your phone number provided. Left you a voice mail message to follow up with our customer service line 1-800-300-0227 to further assist you.
We appreciate your time and look forward to hearing from you!


Rated 1 out of 5 stars

Nobody has contacted me about my …

Nobody has contacted me about my cracked windshield

Date of experience: 12 September 2017

Reply from Freeway Insurance

Hello our records show this matter has been taken care of. If you have any further questions please our customer service line 1-800-300-0227 to further assist you. We appreciate your time and look forward to hearing from you!

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