Very helpful and thorough in the application process. Communication was amazing as i was informed throughout the whole process how everything was going. I was a little worried after I had applied a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
Company replied
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
Friendly prompt service answered questions quickly and genuinely helped me, in regards to my financial situation. Thank you again
Company replied
Company details
- #16 of 34 best companies in Non-Bank Financial Service
- #5 of 14 best companies in Alternative Financial Service
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
264 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had never heard of medipay until i…
I had never heard of medipay until i was half blind and went to infinite vision ipswich, i found your staff very helpful quick to respond and i found your site very easy to navigate, thank you so much i will be able to see again thankyou medi pay team
23 July 2026
Reply from MediPay
Hi Susan,
Thank you so much for sharing your story with us. We're deeply touched to hear about the role MediPay was able to play in your journey to restored vision.
Our entire team is committed to making medical financing as simple and accessible as possible, so it means the world to know that our helpful staff, quick responses, and easy-to-navigate site made a difference for you during such a critical time.
Please don't hesitate to reach out if there's ever anything else we can assist with. We're always here for you at customercare@medipay.com.au or on 1800 810 950. Helping customers like you is truly our greatest privilege.
Thank you for choosing MediPay and for taking the time to share your heartfelt feedback. We're honored to have been a part of your care journey and we wish you all the very best with your renewed vision. Please take care and know that we'll be here anytime you need us.
Reply from MediPay
Hi Joanna,
Thank you so much for this wonderful recommendation! We're thrilled to hear that you found the application process so easy. That's exactly the experience we strive to provide.
We truly appreciate you spreading the word about MediPay. Knowing that customers like you are recommending us is the highest praise we could ask for. If you have any friends or family who could benefit from our easy financing options, please feel free to send them to https://medipay.com.au/apply-now. Our team will be ready to assist them every step of the way.
If there's ever anything else we can help with, just give us a shout at customercare@medipay.com.au or on 1800 810 950. We're always here for you.
Thanks again for choosing MediPay and for taking the time to leave this lovely review. Customers like you are the reason we do what we do. It's our pleasure to serve you.
Very easy to deal with and very quick…
Very easy to deal with and very quick response time.
13 July 2026
Reply from MediPay
Hi Lucas,
Thank you for the great review. Easy interactions and quick responses are top priorities for us, so it's wonderful to hear that's exactly what you experienced.
We know that when it comes to financing medical procedures, time is often of the essence. That's why we've built our processes to be as streamlined as possible, so customers like you can get the funding you need when you need it.
If there's ever anything else we can assist with, please don't hesitate to reach out. We're always here at customercare@medipay.com.au or on 1800 810 950, ready to help however we can.
Thanks again for choosing MediPay and for taking the time to share your experience. Serving customers like you is truly our privilege.
Reply from MediPay
Hi Richard,
Thank you for taking the time to share your feedback. We're thrilled to hear that you found our portal excellent and easy to navigate. We've worked hard to create a user-friendly online experience, so it means a lot to know it's hitting the mark for customers like you.
If you ever need any assistance while using the portal, our team is always just a click or call away. Feel free to reach out at customercare@medipay.com.au or on 1800 810 950. We're here to help make your experience as smooth as possible.
Thanks again for choosing MediPay and for this kind review. We truly appreciate your business and look forward to serving you again in the future.
Best Finance Company in Western…
Best Finance Company in Western Australia, the process is super easy and quick, you get approved for up to $50,000 loan in one day!! Highly recommend their amazing service ✌🏾
10 July 2026
Reply from MediPay
Hi Mayer,
Wow, thank you for this incredible review! We're thrilled to hear that you found our process super easy and quick. Getting customers approved for the financing they need as smoothly as possible is exactly what we strive for.
We truly appreciate you recommending our service. Word-of-mouth from satisfied customers like you is the highest praise we could ask for. If you know of anyone else who could benefit from our financing options up to $55,000, please don't hesitate to send them our way. They can apply anytime at https://medipay.com.au/apply-now or chat with our team at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay and for this wonderful vote of confidence. Serving customers like you is genuinely our pleasure. We look forward to assisting you again anytime you need us.
Reply from MediPay
Hi Shelley,
Thank you for the kind words. "Easy, fast, and drama-free" is exactly what we aim for, so it's great to hear that's how your experience felt. We know that when it comes to medical financing, the last thing anyone needs is added stress or complexity.
If you ever need to use MediPay again in the future, just head to https://medipay.com.au/apply-now and our team will be ready to assist. We're always here to help at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay and for taking the time to share your feedback. Serving customers like you is truly our pleasure.
Yash is the man
Yash is the man! Efficient and professional. Thank you 🙏 Highly recommend.
25 June 2026
Reply from MediPay
Hi Mandy,
Thank you so much for this wonderful review. We're thrilled to hear that Yash provided such efficient, professional service. He truly embodies our commitment to going above and beyond for our customers.
We'll make sure to pass along your kind words to Yash and the rest of the team. Feedback like this genuinely motivates us to keep striving for excellence.
If there's ever anything else we can assist with, please don't hesitate to reach out. We're always just an email or call away at customercare@medipay.com.au or 1800 810 950.
Thanks again for choosing MediPay and for taking the time to share your experience. We deeply appreciate your business and your trust in us. It's our privilege to serve customers like you.
The correspondence was prompt and easy…
The correspondence was prompt and easy to deal with
19 June 2026
Reply from MediPay
Hi Paula,
Thank you for the lovely feedback. Prompt, easy correspondence is what we strive for in every interaction, so it's wonderful to hear that's what you experienced.
We know financial matters can sometimes feel complex, so our goal is always to keep things as simple and straightforward as possible. If you ever have any other questions or needs, please don't hesitate to reach out at customercare@medipay.com.au or on 1800 810 950. We'll be here, ready to help.
Thanks again for choosing MediPay. We truly appreciate the opportunity to serve you.
Reply from MediPay
Hi Bradley,
Thank you for taking the time to share this. We pride ourselves on being a team that follows through on our commitments, so it means a lot to hear that's exactly what you experienced.
If there's ever anything else we can assist with, please don't hesitate to reach out. We're always here at customercare@medipay.com.au or on 1800 810 950, and we'll be ready to jump in and help however we can.
Thanks again for choosing MediPay. Serving customers like you is truly what motivates us.
Reply from MediPay
Hi Apple,
Thank you for the kind review. We're thrilled to hear the application process was easy for you. That's exactly the experience we aim to deliver.
If you ever need to apply for additional funding, just head back to https://medipay.com.au/apply-now and our team will be ready to help. We're always just an email or call away at customercare@medipay.com.au or 1800 810 950.
Thanks again for choosing MediPay. We truly appreciate your business and look forward to assisting you again in the future.
Reply from MediPay
Hi Markus,
Thank you for taking the time to share your feedback. We work hard to make our application process as simple and user-friendly as possible, so it's great to hear it was an easy experience for you.
If you ever need to apply again in the future, just head to https://medipay.com.au/apply-now and our team will be ready to assist. We're always here at customercare@medipay.com.au or on 1800 810 950 if you have any questions.
Thanks again for choosing MediPay. We appreciate your business.
Reply from MediPay
Hi Vickie,
Thank you so much for the 5 star review!
We're here to make the process as smooth as possible, so if there's ever anything else you need, please don't hesitate to reach out at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay. We're thrilled to have you as a customer.
Watch out for this company
Watch out for this company, they will absolutely scam you, they will add tremendous amounts of hidden fees and interest. Their customer service is none existent and they will do everything in their power to damage your credit. Do yourself a favour and DO NOT USE THEM. There are plenty of other ethical companies to use over them. Do not believe their paid for reviews!
28 December 2025
They are really helpful and quick
My experience with them is amazing they are very helpful and quick
27 May 2026
Reply from MediPay
Hi Duslem,
Thank you so much for sharing this. Hearing that your experience was amazing and that our team was helpful and quick genuinely makes our day.
We're here to make the process as smooth as possible, so if there's ever anything else you need, please don't hesitate to reach out at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay. We're thrilled to have you as a customer.
Very helpful
Very helpful, speedy response to enquiries made. Outstanding customer service.
25 May 2026
Reply from MediPay
Hi Thomas,
Thank you for the kind words. Speedy responses and outstanding customer service are exactly what we strive for, so it's great to hear your experience reflected that.
If you ever need anything else, we're just an email or phone call away at customercare@medipay.com.au or 1800 810 950.
Thanks again for choosing MediPay. We truly appreciate your business.
22% interest a massive no go for me…
22% interest a massive no go for me thanks for your time 👌
22 May 2026
Reply from MediPay
Hi Dean,
Thank you for your feedback. We hear you on the interest rate - it's an important factor for everyone. The key thing to note is that with MediPay, you only pay interest on the amount you actually use, not the full approved amount.
Plus, we offer the flexibility to pay back faster or in full at any time without penalties or fees. If you pay it off within 12 months, your interest rate is reduced to 17.95%. Pay it within 24 months and it drops to 18.95%. So there's a real incentive to pay early and save.
If you'd like to learn more about how it could work for your specific situation, our team is always here to help on 1800 810 950 or at customercare@medipay.com.au. We'd be happy to walk through the numbers in detail.
Thanks again for considering MediPay. We appreciate you taking the time to share your thoughts
excellent team work together to…
excellent team work together to accomplish one goal helping people fast and reliable good job thank you.
21 May 2026
Reply from MediPay
Hi Andriana,
Thank you for this wonderful review. Our whole team is dedicated to that one goal - helping people access the care they need, fast and reliably. It means a lot to hear we hit the mark for you.
If there's ever anything else we can assist with, please don't hesitate to reach out. We're always here at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay. Helping customers like you is truly what motivates us.
Application process was straight…
Application process was straight forward and easy to do. Processing time was quick. I would definitely use medipay again if I need financing for medical procedures.
21 May 2026
Unprompted review
Reply from MediPay
Hi Matt,
Thank you for the thoughtful review. A straightforward, easy application with quick processing is exactly what we aim for, so it's wonderful to hear that's how it worked for you. We'd be more than happy to help again if you ever need us - just head to https://medipay.com.au/apply-now or give us a call on 1800 810 950.
Thanks again for choosing MediPay.
Quick service
19 May 2026
Reply from MediPay
Hi Jason,
Thank you for the kind words. Quick service is what we're all about, so it's great to hear that's what you experienced. If you ever need anything else, we're here at customercare@medipay.com.au or on 1800 810 950.
Thanks again for choosing MediPay.
Very helpful and efficient with the…
Very helpful and efficient with the application.
The staff were friendly and ensured the process would be smooth.
15 May 2026
Reply from MediPay
Hi Cara,
Thank you for taking the time to share this. A helpful, efficient application with friendly staff ensuring a smooth process is exactly the experience we aim to deliver, so it's great to hear it came through that way for you. If you ever need us, we're here on 1800 810 950 or at customercare@medipay.com.au.
Thanks again for choosing MediPay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.