While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

1.7

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(147)

66 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Samsung washer very unstable moves…

Samsung washer very unstable moves while Operation.
Dryer doesn't dry. After 4months. They do not stand behind their product. Still under warranty but claim its the instalation. Then come install it....basically every technition i brought my
self couldn't fix it. Not even home depot would help!!! Never again samsung is garbage. I had a LG lasted 12yrs no problem. They claim there is no ai code the machine is giving.....wtf

27 July 2026
Unprompted review
Rated 1 out of 5 stars

They should stay out of refrigerator…

They should stay out of refrigerator business they've been to my house seven times and haven't fixed the issue. I've explained to them what the issue was but they had never addressed it the cost of the issue is a third of what the refrigerator is worth.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy any Samsung Refrigerators

I purchased a Samsung refrigerator in 2015 after we did some renos in our house. The refrigerator has given us a lot of problems with the ice maker but overall happy with it and looks really nice in our kitchen. The problem I have is that each shelve is cracked except for one and this started after we had the fridge for 5 years. My husband has duct tape them which looks horrible when you open the door. I called Samsung and each shelve costs over$60.00 so probably cheaper to replace the fridge because I don't know how much longer the fridge will last before it breaks down. I asked if i could get a discount on the shelves and the answer was no. Poor quality and cheaply made.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

I would never recommend a samsung…

I would never recommend a samsung microwave. Purchased on 11/05/23, the defective product was in for repair three times. It has now stopped working 12 days after the expiration of the warranty. Absolute garbage product.
the model number is ME6144ST

24 May 2025
Unprompted review
Rated 1 out of 5 stars

I can't believe I bought a Samsung…

I can't believe I bought a Samsung Smart oven. It is far too complicated.
The instruction manual is only on line and is a huge document. I don't have the means to download as I've only got my mobile phone. Reading the stuff is impossible with my eyesight in my late 70s. Also I'm unable to print from my phone...
It's so frustrating. Is there anyway that a hard copy of instructions can be posted please ? I have been trying to use this oven properly for at least 8 weeks. Thanks.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Order PL250422-50088426

Order PL250422-50088426. Installments were approved and the payment was transferred, yet Samsung kept stalling me on chat for 5 days and then cancelled the order without any explanation. Is this what customer service looks like in 2025?

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Samsung website is unstable

Samsung.pl or com website is very unstable. Not able to navigate through the website as the system is very slow. Tried to register my product (to obtain a free set of tools), but the Samsung manufacture was asking for a lot of pictures (as a prove of purchase) but also was asking to write an opinion of the product just purchased. Surely, opinion will be or should be based on a number of weeks of the product usage.
Anyway, as I was going through the register process, suddenly I was logged out and all the data provided earlier was lost! Unbelievable!
Samsung, please do get your IT developers and testers on board!

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Samsung shipped a TV full of cracks

We are an IT reseller. From time to time we sell TVs. We resold a TV to a government department. The box came in and looked fine but after opening up the box and turning on the TV, the TV is full of cracks. This TV was not damaged in shipping. It was damaged when it was built and perhaps while preparing for shipment. Samsung won't stand behind their product with repair or a warranty. Buy another TV from another manufacturer not Samsung. They don't care about customers or resellers.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Samsung TV

Avoid Samsung TV’s!! All TV channels gone! Scanning options non functional! Overall a complete waste of time and tech!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Samsung is a globally renowned…

Samsung is a globally renowned technology company that has established itself as a leader in various sectors, particularly in electronics and mobile technology. Founded in 1938 and headquartered in Seoul, South Korea, the company has grown to become a major player in industries ranging from smartphones and televisions to semiconductors and home appliances.

One of the most notable aspects of Samsung is its innovation. In the smartphone market, for example, the company has consistently pushed the envelope with its Galaxy series. The Galaxy S and Note lines have been particularly influential, offering high-end features like advanced camera systems, stunning AMOLED displays, and long-lasting batteries. More recently, Samsung has embraced foldable technology with the Galaxy Z Fold and Galaxy Z Flip, which are leading the way in the new wave of foldable smartphones. These devices show the company’s commitment to pioneering new user experiences.

In addition to its smartphones, Samsung is a dominant force in the television market. The brand has become synonymous with top-tier picture quality, particularly with its QLED technology that produces vibrant and accurate colors. Samsung’s Smart TV platform, Tizen, is also user-friendly and offers access to a wide range of streaming services, making it a great option for entertainment enthusiasts.

Samsung's semiconductors and display panels are critical components in a wide variety of electronic devices, from computers to consumer electronics. The company’s research and development in these fields have allowed it to maintain a competitive edge in the tech industry.

Despite its many achievements, Samsung faces competition from other tech giants like Apple, LG, and Sony. However, Samsung's diverse portfolio and ability to adapt to market trends continue to help it stay ahead of the curve. Whether it’s through cutting-edge hardware, user-centric software, or bold design choices, Samsung remains a key player in shaping the future of technology.

In conclusion, Samsung has built a reputation as a company that combines innovation, quality, and consumer-focused design. It continues to evolve with the times, making it a top choice for tech-savvy individuals worldwide.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Samsung Phone S20+

Firstly I have bought Samsung products for a very long time and they have always been excellent and one time a problem..and it was sorted right away.SOOOO I deceided to replace my Apple phone to a Samsung..all very good and have been very pleased with it.Suddenly last week I had to scan something and I now have a pink line from the top to base..told by two companies including Samsung that happens sometimes when scanning!! It will cost $400 dollars to replace the screen. If this isnt a design fault I dont know what is. I will not use that product again if this is the answer.I am an older woman and treat my phone well.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

Samsung won’t honour warranty

I have had a Samsung inbuilt oven for just under two years. It needed a repair and was still in warranty. I called them to fix it and the guy said yes, it would be done under warranty. However, a day later I got an email to say I had misused it so it wasn’t covered. Misuse meaning a bit of food had been found on the outside of the fan. The oven was very clean. Samsung won’t cover for the repair so the warranty is worth nothing. Please be aware when purchasing a Samsung product. They will not honour the warranty. I think Samsung wanted me to open up the door to clean it , whilst cooking as the accidental spillage stopped the fan working. If the oven can’t cope with cooking spillages while cooking, is the oven fit for purpose? No it isn’t, oven can’t cope with spillages whilst in use.

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Disaster completely distressed to the…

Disaster completely distressed to the stage when I have to to the theraphy !!
I’m waiting for my hover 2,5 month
Ignored on every stage of the process lack of communication and professional way to deal with disabled people .
Empty promises you have to chase them to get hover you paid for .
2,5 month and hover not with me still and no any information when I will get it!????????
Unbelievable
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service - perfect product

I bought Samsung Galazy S23 in the Samsung shop in Poznan. I was very happy with service provided by the sales person. He helped me to trade in my previous device, select a case for a new one and explained the details regarding promo which I originally understood wrong. Device itself is much better than previous ones in S series. Samsung fixed NFC issues, added new functions to the keyboard which I appreciate a lot and added to possibility to customized a lot of things.

17 August 2023
Unprompted review
Rated 1 out of 5 stars

I bought a Samsung Galaxy A53 5 G one…

I bought a Samsung Galaxy A53 5 G one week ago and installed everything according to the manual, and the phone was working perfect until this morning the 7th March where it was blocked, i try to unblock it according to the manual and i have been working in the Mobile business for 10 years so i know what i am doing regarding mobile phones, but everything was blocked and i decided to go to Samsung service center here in Warsaw Poland as there should be some kind of guarantee after only using the phone 7 days. Samsung told me they could unlock my phone but i have to pay for that the amount of 49 polish zloty and it will take 10 minutes to do it for Samsung I informed Samsung about the Guarantee but they informed me if i want to have the phone unlocked i had to pay so i did that, and i found out that i was not the only customer in the shop with this problem, so it is good business for Samsung but u think it is again the sales law in EU, I will not recommend anyone to buy a Samsung A53 in Poland. EU law stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.

7 March 2023
Unprompted review
Show reviews in all languages. (147 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look