Shippit Reviews 

3,234
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive promptly in pristine condition and are carefully handled by friendly staff. Consumers also truly appreciate the clear communication, helpful tracking updates, and seamless ordering process that keep them well-informed from dispatch to doorstep. Some reviewers were not happy with significant delivery delays, mentioning instances where parcels took much longer than expected or remained stuck without updates. A few individuals also experienced frustrating customer support challenges when attempting to resolve these unexpected shipping holdups and lack of follow-up.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast shipping times and... See more

Service

Users describe positive interactions with service, highlighting prompt delivery, professional handling, and... See more

Product

Customers had positive experiences with product, noting that items match online descriptions and arrive in... See more

Order

Reviewers mention positive feedback about order experiences, highlighting extremely fast shipping times and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing drivers as polite, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I very much appreciated the delivery by Uber driver Jaskaranbir SIngh J. He went really above and beyond delivering in severe weather with heavy rain and wind at the time, leaving the packet in a dry... See more

Rated 5 out of 5 stars

Super handy having the shippit updates. Was able to track my delivery so that I could grab it once it arrived. Kept me up to date so I could ensure my carpet wouldn’t be left outside , get dirty or... See more

Rated 5 out of 5 stars

great product great service generous company sent me free size samples on multiple flavours without even mentioning it thats a boss move it impressed me 😎

Rated 5 out of 5 stars

Delivery was great, However the retailer failed to provide any other options - so they posted me a 13kg package for free when all I really wanted was to pickup in store when it came in. So since I pl... See more


Company details

  1. Shipping Company
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider
  4. Logistics Service
  5. Shipping Service

About Shippit

Written by the company

For businesses that are going places.

  Shippit tracking interface

Shipping and delivery

Our technology and smart carrier allocation make multi-carrier connectivity simple so you can offer more delivery options and sustainable, cost-effective shipments. And for when your shipping needs are complex, our expert shipping services takes care of your shipping operations so you can focus on growing your business.
 

Fulfilment and optimisation

Seamlessly connected with your existing eCommerce software, our platform takes care of shipping for your stores, brands and locations. It’s mission-critical shipping software, complete with the fulfilment automation and shipping analytics needed to help your business grow.
 

Post-purchase experiences

Our post-purchase experience solution automates tracking notifications for any carrier. Together with our in-house delivery support and self-serve returns portal, we help you share better customer experiences that scale with your business.

Free 30 day trial

Fulfil orders faster & ship with our discounted delivery rates or connect your own.

Grow

You are growing your online business.
$49/ month ex GST Up to 250 orders
  • Discounted shipping - up to 34% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Email support

Add ons:

  • Connect your own courier accounts - 75c per booking
  • Branded returns portal - $1.49 per return
  • Branded tracking - $50 per month

Empower

You are a large online business.
500 - 1,500 orders: $249/ month ex GST
1,500 - 5,000 orders: $499/ month ex GST
5,000 - 10,000 orders: $749/ month ex GST
10,000 - 15,000 orders: $999/ month ex GST
  • Discounted shipping - up to 45% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Premium support - account manager

Add ons:

  • Connect your own courier accounts - 20c per booking
  • Branded returns portal - $0.99 per return
  • Branded tracking - $50 per month
  • SMS notifications - 10c per SMS
  • Zendesk helpdesk integration - $100 per month

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(3,234)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were fast

They were fast, efficient, informative every step of the way. Product was beautifully packaged. I would definitely order from them again.

21 September 2026
Unprompted review
Rated 4 out of 5 stars

Good

My experience was good but instructions were not followed.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Well packed and excellent service and…

Well packed and excellent service and good timming as these are presents for my 4 days old new born moko so thank you very much will no doubt be using you guys again in the near future until then enjoy the rest of your day Thank you

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Super handy having the shippit updates

Super handy having the shippit updates. Was able to track my delivery so that I could grab it once it arrived.
Kept me up to date so I could ensure my carpet wouldn’t be left outside , get dirty or wet if it was going to be raining.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Aa very efficient tracking system

Aa very efficient tracking system. I returned goods and I received the tracking advice with a few minutes of leaving Australia Post.
The same for delivery of goods. I received tracking advice from when goods were ordered.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

"I want to share an honest review and…

"I want to share an honest review and my story with these companies. Stay as far away as possible from any services offered by them.

How irresponsible can a company be to destroy car rims shipped through their service? One rim was scratched, and on the second one, a chunk of aluminum was torn off due to impact. All photos and evidence are attached.

The situation is frustrating: the shipping company (GLS Finland) sends the goods, but the recipient (Shipit.fi) refuses to take responsibility. They ask you to declare the value of your cargo, and you do so, yet the compensation for damaged goods is calculated as if it were scrap metal by weight. So, what is the point of asking people to declare the value?

The compensation offered is microscopic—nowhere near the cost of even one rim, let alone the time wasted and the endless paperwork. I've had to write to them twice a day just to get updates.

The case has now been escalated to the Ombudsman (Kuluttajavirasto) for review, and I am waiting for their decision.

I warn everyone against these two companies: GLS Finland and Shipit.fi."

"Haluan kirjoittaa rehellisen arvostelun ja kertoa tarinani tämän yrityksen kanssa. Pysykää mahdollisimman kaukana heidän palveluistaan.

Kuinka vastuutonta voi olla rikkoa autojen vanteet, jotka on lähetetty heidän kauttaan? Yksi vanteista naarmutettiin, ja toisesta irtosi isompi pala alumiinia iskun seurauksena. Kaikki valokuvat ja todisteet on liitetty mukaan.

Tilanne on turhauttava: lähetysyritys (GLS Finland) lähettää tavarat, mutta vastaanottaja (Shipit.fi) kieltäytyy ottamasta vastuuta. He pyytävät teidät arvioimaan lähetyksen arvon, ja te teette sen, mutta vahingoittuneesta tavarasta maksettu korvaus lasketaan ikään kuin se olisi romumetallia painon mukaan. Mikä on silloin pointti pyytää ihmisiä arvioimaan tavaroiden arvoa?

Tarjottu korvaus on mitätön – se ei edes kata yhden vanteen hintaa, puhumattakaan hukatusta ajasta ja loputtomasta byrokratiasta. Minun on jouduttu kirjoittamaan heille jopa kaksi kertaa päivässä saadakseni tietoja.

Asia on nyt siirretty kuluttajavirastoon (Kuluttajavirasto) ratkaistavaksi, ja odotan heidän vastaustaan.

Varoitan kaikkia näitä kahta yritystä: GLS Finland ja Shipit.fi."

15 July 2026
Unprompted review
Rated 5 out of 5 stars

A1 Communication

The communication was A1 - Excellent! I was kept informed all the way along from purchase to pick-up and out for delivery.
Well done guys on your superb service.
Thank you!

27 August 2026
Unprompted review

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