Vivid Racing Reviews

I would give zero stars if possible, double charged me for shipping and then sent a defective item. No willingness to remedy the situation, I would steer clear of these guys.

Date of experience: 07 October 2024

Couldn't find anywhere else to leave a review (like Google or their website) so figured I'd leave one here. They had helped me with some parts for a vehicle several years back and were helpful. But just recently I needed to find the invoice/breakdown of one of my purchases from back then, which was slightly over 4 years ago. I emailed Chris, which was the only record of communication that was still saved in my inbox. Not only did he get back to me with the info I needed, but did so within less than an hour of me emailing him. Just wanted to give props to their customer service!

Date of experience: 22 October 2024

Had ZERO issues with this company. They sent me messages regarding my order as it was custom order and mentioned this can take about a month as the product needed to be built. My radiator arrived in a very well packaged box. Very nice radiator!!

Date of experience: 28 September 2024

I wish I’ve known that they was on backorder or you had to wait for them to get me, but they came in perfectly fine and I’m putting halos on them bad boys

Date of experience: 06 October 2024

I placed an order on 9 Sept and had to call them several times on status only to find out that it wasn't due to ship out until 3 October. On 3 October no status update, so I called again and the person tells me it will not ship until December??? I said immediately to cancel to which she proceeds to read me the rules for cancellation. Disappointing if not atrocious service. MY ADVICE IS DO NOT ORDER ANYTHU G FRO. THIS SHADY PLACE!!!

Date of experience: 04 October 2024

Literally always have the best prices for name brand car parts, and all you do is put in information for your car and they show you every part that will fit your car. The hardest part is picking your favorite!

Date of experience: 31 August 2024

The products they sell are good matches for factory replacements. They higher performance headlights were something I considered but decided against using for Honda Element. Projector lights for this car probably would make it more difficult to see. Elements have huge A-pillars and several other blind spots so it’d be better t just get the black bezel stock assembly. They have shipped already after just one day after ordering so, so good so far.

Date of experience: 03 June 2024

The company is great, and their customer service is amazing! They didn't have the spotlights I wanted, but they gave me the next best thing. Then, they found out they had some in stock and sent them to me. Their support is quick and incredible. I'll definitely be back for more!

Date of experience: 09 September 2024

This was my first time ordering something from Vivid Racing. Tommy was super helpful and even though I made him search for like 8 different things and there were probably 12 phone calls back and forth between us, he remained happy and helpful and made it an all around very nice experience!

Date of experience: 28 May 2024

Travis did a great job helping me out when I really needed it. I recently encountered a fitment problem with my old wheels and needed a new set FAST in order to keep the project moving, Travis jumped right in to help me, quickly building me a custom invoice and rushing my order through the process to get them sent to me as soon as possible. This is #3/3 for great experiences with Vivid, they’re my 1st. stop for parts for my ‘99 Eclipse.

Date of experience: 10 June 2024

Vivid Racing was the only distributor that had all the Body/Aero Parts for my 2008 Lexus IS F. Travis walked through my build and gave me honest opinions. Never felt pressured to make a quick decision. He checked on parts that were not on the shelf and Vivid is one of a few distributors that is an official seller of WALD Japan. Travis w/o asking was taking my parts order and saved me some shipping cost. I have a few more pieces I will be buying from Travis @ Vivid Racing.

Date of experience: 07 June 2024

Place is a joke ! Too expansive and no to little help! Everything over an email no phone calls back! Anyways this review is about the VR tune that I purchased and paid 1500$ 😂 and this was for 2005 mini Cooper S tune for this car with all the mods I have on it shouldn’t cost more then 350$ and this was not like my vehicle was in their shop 😂 no they sent me the tune and I did all the work!

Date of experience: 09 September 2024

Travis was great. He knew a lot about my car and wheel options for it. We took a lot of time discussing options until I felt really confident I was making the right choice for what was a custom order with long lead time. Enjoyed working with him and the entire process of narrowing down those options.
Looking forward to the TE37 wheels on my Elise!

Date of experience: 23 May 2024

Fast and easy online ordering and very prompt delivery. Wasn’t totally sure yellow headlights were legal but a person from the company did some digging and found they are dot approved. Thank you the lights I ordered were from octane lighting in simi valley ca

Date of experience: 19 April 2024

Worst customer service, deceitful practices, and continual issues.

Ordered an item with priority overnight as I needed it immediately (paid $42 for shipping for a $160 item), then they changed my shipping method to ground without my approval (note: this violates the FTC "Mail or Telephone Order Merchandise Rule" -- specifically, "If you can't ship when promised, you must notify the customer of the delay and the right to cancel." -- which they did not.

They have their product (they were able to divert it during transport with FedEx), but I am yet to receive a refund - not even on the shipping they didn't honor. Worst customer service, and if you call them, you will be sent to an overseas call center.

Per their response to my review -- they have not refunded the full amount, and even what they communicated in their "processing" email was different than what was received by my financial insitutiation.

Date of experience: 23 September 2024

Very fast shipping and great customer service by Jorge Garcia. My request of holding the wheels at the fedex location to be picked up instead of delivering it to my home address went very smooth. Ordered a set of volk racing te37 sl on 4/10/24 and it was delivered on 4/12/24. Given I’m in CA and vivid racing is in AZ, most other sites that sell wheels that are here in CA won’t have that fast shipping and would probably take a week to be delivered. I highly recommend vivid racing for all your car part needs.

Date of experience: 10 April 2024

Great communication throughout the whole purchase. The Sale team and Tommy made the purchase experience excellent. Tommy took care of me and gave me the best deal there wad. Awesome team. Will be buying again from Vividracing!!

Date of experience: 07 June 2024

Despite a hiccup with the secondary freight company, who dropped off the shipment when I wasn't home, which could have been a huge issue if there was damage.

My experience overall was great. Chris helped confirm parts availability in the US and significantly reduced shipping costs. He also communicated well via email.

The Chargespeed Carbon Hood and Trunk for my 2020 ND Mazda Miata are impressive, despite minor imperfections which are attributable to Chargespeed rather than Vivid Racing.

Date of experience: 19 April 2024

Travis has been a tremendous help as far as recommendations & his own knowledge on various products. Where he excels especially is when we start talking about true vehicle customization, & that's why he's my go to guy every time I do business at Vivid.

Date of experience: 24 April 2024

I placed an order for my grandson for two items he desperately had to have for a meet. There was an issue with one of the items, and Vivid Racing let us know immediately so that we could make other arrangements to purchase that item. The quick release steering wheel that they had in stock was shipped quickly and delivered on time and my grandson was delighted.

Date of experience: 02 May 2024