CarShield Avaliações 

56.211
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called and explained why I was calling and I was immediately connected with the claims department. After explaining the problem I was having with my car the agent checked to see if it was covered... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having no AC is no fun in the Las Vegas heat, left work on a Friday night 102 and no AC. It’s the weekend, I was able to contact My Mechanic and set up an appointment for that Monday, Tuesday the clai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very kind and informative rep. handled my claim. Made me feel they had my best interests at top of mind. Appreciated responsiveness too. Only holdup was the dealership. CarShield was wonderful to work... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I was asked only a few questions when I signed up for coverage. After paying the monthly rate for 8 months, I had a problem & took it in for a diagnosis ($530) which I paid out of pocket. After waitin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros
  2. Consultor Financeiro

Escrito pela empresa

Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

56 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(56.211)

3.682 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

These reviews are 100% fake

These reviews are 100% fake. The company is a scam. They talk sweet and convince you that they are the best. In cases like mine they tell you that you qualify for a diamond plan because a car was bought bew from a dealer. They rob you every month then when an issue occurs and its time for them to cover. The nightmare begins. My car was at my local mechanic which by coinsedence was a mechanic they used previous. My mechanic told me they dont work with them because they force clients to approve a diognostic that they dont cover but the client has to pay. Then the warranty contacted them and they told them they dont want to deal with them so warranty called multiple mechanics and they all replied the same thing which had me worried. Why no mechanics want to work with this scam company. They swnt a toll teuck and i still had to pay out of pocket because diamond plan does mean shit. They tey to send you miles away to anyone that will accept their scam and they dont even cover the full tow. This is what they dont tell you. You would think its nothing but its not a typical diognostic. In my case. had to approve with their mechanic what they call their own diognostic and thats taking apart the engine to get to what they call point of failure so then they reject the claim with a stupid excuse and you're stuck with a massive bill and the problem isnt fixed. It was weeks without a car and hours on the phone and the sweet attitude they had to lure you in turns into hoodrat unproffesional attitude and alot of yawning while you're yelling as if they are use to scamming and people yelling. Do not fall for this scam. Report them to the Department of consumer affairs and Better business bureau.

21 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WARNING!! Avoid CAR SHIELD at all cost!!!!

I cannot write a review if I do not at least leave one star. Car Shield does not deserve any stars. After inquiring before my purchase in 2023, ( I paid $4200 up to the date of the 2026 claim ), as to whether Car Shield covers suspensions, my first claim in 2026 was denied. Why wouldn't I be made "whole", whether that meant, refunding my $4200, or paying the claim. I was told a component attached to the suspension caused the suspension to fail so the claim was denied. So, if I had a foot issue, visited the podiatrist, and he tells me, "well, the toe is attached to the foot but, if the toe causes an infection of the foot, even though you cannot have one without the other", he cannot treat the foot. REALLY !!! I informed family, the mechanic and his customers, friends, bowling buddies, voters in the State where I live to advise everyone that would listen to them, " RUN AS FAST AS YOU CAN FROM CAR SHIELD. THEY DO NOT CARE ABOUT THEIR CUSTOMERS." Thanks in advance

10 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The mechanical issue my vehicle…

The mechanical issue my vehicle experienced was handled quickly between the repair facility and the customer service at car shield. That made it easy for me to deal with the problem.

13 de setembro de 2026
logotipo da CarShield

Resposta da CarShield

Thank you for the great feedback! We’re glad everything came together smoothly and you felt supported along the way. If you ever need a hand with another claim, just let us know.

Avaliado com 1 de um total de 5 estrelas

They are CROOKS

They are CROOKS. They will not honor their part and will try to put refurbished parts on your vehicle. I will NEVER do business with them again.
Jason and Tomeka Gaston

21 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

" love those people at carshield" to…

" love those people at carshield" to the tune of Popeyes chicken theme...they go over everything with you even set up the appointment... they take the stress away... thank you, carshield..

10 de agosto de 2026
logotipo da CarShield

Resposta da CarShield

Now you’ve got us singing along! Thank you for showing CarShield some love. We’re happy we could take some stress off your shoulders, and if you need a hand again, just give us a call.

Avaliado com 5 de um total de 5 estrelas

Very great Employee

Very great Employee

9 de setembro de 2026
Avaliação não solicitada
logotipo da CarShield

Resposta da CarShield

Randal, we’re so glad our representative made such a positive impression! Thank you for your kind feedback, and please reach out if there’s anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

Service to my Truck. B. Truck repair B.Easy process. was able to take my truck to the

I was able to take my truck to the dealer of my choice told him I had CarShield and he took it from there, he contacted them and the repair was approved picked up my car on Monday no hassle.

11 de setembro de 2026
Avaliação não solicitada
logotipo da CarShield

Resposta da CarShield

Alan, we’re so glad everything went smoothly for you! Thanks for taking a moment to share your experience. Let us know if there’s anything else we can assist with.

Avaliado com 5 de um total de 5 estrelas

I have been using car shield for 4…

I have been using car shield for 4 years and have not ever encountered a problem. I recommend carShield to all my associates who are in need of a aftermarket car warranty.

11 de setembro de 2026
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Resposta da CarShield

Susan, thank you for recommending CarShield to the people you know! After four years with us, your continued confidence means a great deal. If you ever have questions or need assistance, please give us a call.

Avaliado com 1 de um total de 5 estrelas

I called to submit a claim and have not…

I called to submit a claim and have not heard back from them for an approval. This has been a week now.

17 de setembro de 2026
logotipo da CarShield

Resposta da CarShield

Thank you for reaching out about your claim, Jim. We have not yet received information from a repair facility to begin the review. Please have your repair facility contact our Claims Department directly with the diagnosis. You’re also welcome to call Customer Service at 1-800-587-4162 so we can walk through what is needed and answer your questions about the next steps.

Avaliado com 5 de um total de 5 estrelas

good service

18 de setembro de 2026
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Resposta da CarShield

We appreciate the positive feedback! If there’s anything else you’d like help with, just give us a call.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service.
The concern was solved professionally and quickly
Thanks for caring about your customers

12 de setembro de 2026
logotipo da CarShield

Resposta da CarShield

Rosa, we love hearing that you received the attention and help you needed! Thank you for sharing your experience, and let us know if there’s anything more we can do for you.

Avaliado com 1 de um total de 5 estrelas

I was asked only a few questions when I…

I was asked only a few questions when I signed up for coverage. After paying the monthly rate for 8 months, I had a problem & took it in for a diagnosis ($530) which I paid out of pocket. After waiting for a week with no response from a Car Shield agent I called in & was told my claim was denied due to my after market changes to my vehicle. Had I been properly questioned I would have questioned future coverages. The agent told me I would be contacted within 24 hours but an email arrived w/n 15 minutes about the denial of my claim. No offer of any refund was offered. I guess "Live & learn"!

14 de setembro de 2026
Avaliação não solicitada
logotipo da CarShield

Resposta da CarShield

Thank you for explaining your experience, Bart. During the claim review, modifications were identified on the vehicle that had not been disclosed during the initial sales call, and those modifications affected eligibility under the contract. We understand you still have questions about the enrollment process and how the decision was reached.

Please contact Customer Service at 1-800-587-4162 so we can discuss the information provided at enrollment and the claim findings, explain how the contract terms applied, and address your questions about the diagnostic expense, payments, and any applicable refund terms. We would appreciate the opportunity to listen and provide a clearer understanding of the outcome.

Avaliado com 3 de um total de 5 estrelas

Do your research

The wait time is so ridiculous among other factors like the vehicle rental process and all. I’m storing second guess this company

19 de setembro de 2026
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Resposta da CarShield

We appreciate you bringing your concerns to our attention. Our Customer Service team would like to take a closer look at the time involved and walk through the rental process with you. Please give us a call at 1-800-587-4162 so we can review your claim’s progress, explain the rental benefits under your contract, and make sure you have clear answers about what happens next.

Avaliado com 5 de um total de 5 estrelas

Car Shield is OK

I am getting more familiar with CarShield. It seems to be a worth while investment.

18 de setembro de 2026
logotipo da CarShield

Resposta da CarShield

Roger, we’re glad you’re feeling good about your decision to choose CarShield! As you get to know your coverage, please give us a call with any questions so we can walk through the details together.

Avaliado com 5 de um total de 5 estrelas

Carlos did an excellent job walking me…

Carlos did an excellent job walking me through the claims process.

18 de setembro de 2026
logotipo da CarShield

Resposta da CarShield

Chris, we’re glad our team took the time to make the claims process clear! If any questions come up along the way, give us a call and we’ll be happy to help.

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