Prodigi Avaliações 

I use Prodigi for print on demand merchandise alongside my own artwork, and this review is really about what happened when something went wrong.

One item from a customer's order never made it into the Royal Mail network. Nothing appeared on the tracking after the despatch advice. I contacted Prodigi and Kosi in customer support arranged a reprint straight away, without quibbling and at no cost to me. When I asked whether it could be brought forward, he upgraded the delivery to express, and the replacement reached my customer within a couple of days.

The customer ended up thanking me for the service, which says everything. Print quality on both items was excellent too. It's reassuring to know that when something does go wrong, it gets put right quickly.

I’ve now fulfilled over 400 orders with Prodigi and have been very happy with the experience. Product and print quality has been consistently good, and their customer service has been excellent.

Whenever I’ve needed help, the team has been friendly, responsive and genuinely helpful in resolving things quickly. That reliability is incredibly important when you’re running an online store and depending on a production partner to look after your customers.

Great products, reliable fulfilment and excellent support. Very happy to continue working with Prodigi.

I ordered a fine art print as a test, and I couldn’t be happier with the result. It arrived in perfect condition, beautifully packaged and very well protected.

I really appreciated the possibility of adding thank-you notes and personalised stickers to the packaging, which makes the whole experience feel much more professional and personal.

The paper is absolutely amazing — I love its beautiful texture, and the colours are so vivid and true to the original image. The print quality exceeded my expectations.

The delivery time was also exactly as promised. Overall, I’m very satisfied with the quality, service and attention to detail.

This was my first time using Prodigi. I’ve already used several other POD platforms and wanted to see how Prodigi compared, but unfortunately, they missed the dispatch date.

My order, which was for a customer, was originally supposed to ship on the 14th. It was then delayed to the 15th, and it still hasn’t shipped.

Compared with other platforms I’ve used, the production and dispatch process feels much slower. Others have already mentioned this issue.

For Etsy sellers, this can be a real problem because delayed dispatches can cause orders to become overdue and make it difficult to meet tight deadlines requested by customers. Delays like this can directly affect the customer experience and the seller’s store performance.

I’ve had a wonderful experience using Prodigi for the first time to print my artwork. The print quality on canvas is fantastic, the colors and details turned out great.

Unfortunately, my item arrived damaged, but their customer support made resolving it completely painless. The reprint process was quick and hassle-free. A special thank you to Afraa, who was extremely clear, helpful, and answered all of my questions with patience. I truly cannot fault Prodigi's customer support and am so grateful for their team's help!

I’ve worked with several print-on-demand companies, but Prodigi is truly on another level.

Recently, a courier made a mistake and left my parcel 20 km away in the wrong town. While the courier tried to blame Prodigi, Prodigi showed me clear proof that they had addressed it correctly. Even though this was 100% the courier’s fault and Prodigi had zero obligation to fix it, they immediately resent my order free of charge just to make sure I was taken care of.

With other POD platforms, you often wait weeks for a response—if you get one at all—and replacement orders in situations like this are unheard of. Prodigi responds incredibly fast, genuinely cares, and absorbs the extra cost and effort just to support their clients.

Huge respect for their team. They have earned my complete trust and loyalty!

I am new to Prodigi, I have ordered 3 sample wall art posters from them. The quality has been superb (24"x36" prints) and the delivery to the UK where I am based has been incredibly speedy and hassle free. I look forward to using them as my go to print provider for my new online shop opening this year. And their support team have been very quick to respond and very helpful. Top marks to them.

I use Prodigi products as part of my professional work as an illustrator, and I absolutely love their stationery range. The quality is excellent, and their customer service is always helpful and responsive. A great partner for my business - I highly recommend Prodigi!

I’ve had a great experience with Prodigi. My fine art photographs have been beautifully reproduced, with excellent detail, color, and beautiful quality papers. I’ve also been very pleased with their customer support. While preparing my softcover and hardcover books, their team took the time to clearly explain the setup and help me resolve the layout issues. A special thank you to Mack David and Ruth Smith for their patience, clear explanations, and excellent support. I truly appreciate the quality of Prodigi’s work and the care of their team. I am so grateful!

Been using Prodigi for 9 months now for 20-30 orders per months for my Etsy store. Overall been a great experience.

Pros:
- print quality is great
- seamless integration to Etsy and syncing of products
- good pricing across product range
- customer service is great at getting issues resolved promptly

Cons:
- About 1 in 30 prints has had some sort of issue, creasing, damaged frame etc. Recently exacerbated as they seem to have shifted from using tubes to send prints to using boxes which more easily crumple
- Occasionally, say 1 in 50 prints, the estimated dispatch date gets missed, without any sort of notification. For selling on Etsy this can be an issue as products become overdue, or missing a tight deadline requested by the client

My recommendations for 5 star service:
- go back to using tubes for prints!
- Improve the order progress tracking to record and show each step an order goes through and when (printing, qa, packing, dispatch) and notify the customer if the estimated dispatch date has to get pushed back for some reason, so they can communicate that to their customers.

Overall great service, with just a little polish needed

I made a mistake with the print image when I ordered an A5 Hardback lined notebook, and was disappointed with the results. However, once I emailed the company, a very kind and helpful man named Mack David patiently explained the issue and then swiftly offered a solution. Customer service at its finest and I’m now very very happy with my purchase!

Très bonne assitance, de très belles affiches de qualité parfaite

I rarely write reviews, but in this case I genuinely wanted to.

Before choosing Prodigi, I ordered sample prints from several different print-on-demand providers to compare the product quality. Out of all of them, Prodigi's framed fine art print was by far my favourite. The print quality, the premium materials, the frame itself, the packaging, and even the presentation all stood out.

As a new Etsy seller, it was incredibly important that the final product matched my artwork exactly. During the process, we discovered that the artwork wasn't sitting perfectly within the frame because of the frame lip. It wasn't immediately clear where the issue originated, but rather than simply pointing me back to my file, the team immediately started looking for a solution together with me.

From that moment on, the level of customer service was exceptional.

Ruth kept me informed every step of the way, communicated clearly and kindly, and worked closely with the production team to carefully review my artwork before anything was shipped. They even sent photos of the print during production so I could check the result myself. When a small adjustment of just a few millimetres was needed, they explained exactly what had to be changed, allowing me to update my artwork with confidence.

After I uploaded the revised file, they didn't simply print and send it. Instead, they checked the new version again, sent me another preview, and only proceeded with dispatch after I confirmed that everything looked exactly as I wanted. That level of care is something you don't come across very often.

What impressed me most was their attitude. At no point did I feel like I was being blamed for the issue. Instead, they genuinely wanted to understand what had happened and worked with me to achieve the best possible result. As someone selling artwork professionally, that kind of partnership is incredibly valuable.

A special thank you to Ruth, whose patience, professionalism, warmth, and genuine commitment turned what could have been a frustrating situation into a truly positive experience.

Based on both the quality of the product and the outstanding customer support, I can wholeheartedly recommend Prodigi.

I’ve been using Prodigi for my fine art photography business, and I’ve been consistently impressed with both their product quality and customer service.

The hardwood framed prints are excellent. The frames have a premium look and feel, the print quality is outstanding, and my customers regularly compliment the finished products. The packaging is secure, and orders arrive in excellent condition.

What truly stands out is the customer support. Whenever I’ve had a question or a special request, the team has responded quickly, professionally, and with a genuine willingness to help. They recently went the extra mile to assist me with an urgent customer request, which I greatly appreciated.

Reliable production, beautiful hardwood frames, excellent print quality, and outstanding customer service make Prodigi a partner I can confidently recommend to other artists, photographers, and print-on-demand sellers.

Prodigi are true professionals. I have been with them for a decade and they never fail to supply quality prints worldwide and the best support in the business. I have been in fine art printing for going on two decades and I can tell you, Prodigi are the real deal with their technological know-how, dispatch times and most importantly service. A high tech but thankfully reachable production partner. I give them ten out of ten. Thank you Hannah and team.

I love working with prodigi so far, excellent support team, excellent products.

DO NOT RECOMMEND Would leave 0 star if I could. Their service is not trustworthy. Poor quality, no basic quality checks. Deleted my account with them. AVOID

Prodigi has done an AMAZING job printing my fine art photography on Hahnemuhle papers. I am a very discerning photographer who has mostly printed on my own large format printer, but now that I have discovered Prodigi can print on these high quality photo rag papers to such a high degree, I find using them as my lab works wonderfully, and quite frankly, just a cheaply as I can do on my own. Great job Prodigi!

I've been a regular small business customer for almost 3 years and I'm glad to say that the value, quality standards, and customer service has stayed consistent throughout. Feedback has been taken on board with regular updates and improvements to their software.

Thanks to Michelle today helping me out in a pinch!

I recently experienced an issue with an order of Chromaluxe metal prints. While the investigation and resolution process took some time, the Prodigi support and technical teams remained engaged throughout and worked diligently to identify the cause of the problem.

Once the issue was confirmed, the team took corrective action and ensured that the order was properly resolved. The replacement prints have now arrived, and the quality is excellent. The images are beautifully reproduced, and the finished products meet my expectations.

I appreciate the professionalism, persistence, and commitment to customer satisfaction demonstrated by the Prodigi team. Challenges can arise in any business, but what matters most is how they are handled. In my experience, Prodigi stood behind their product and worked with me until the issue was fully resolved.

Thank you to the support and technical teams for their assistance and dedication throughout the process.

Also the prints were packaged extremely well.