Shayla

I'm convinced I just experienced the ninth ring of Dante’s Inferno. I spent FOUR AND A HALF HOURS on the phone with customer service on behalf of my father, trying to resolve ongoing issues with his phone and internet.

In a truly remarkable display of terrible customer service that could test even the most ironclad will and mental strength, they had me troubleshoot the exact same thing no less than six times, with intermittent “1–3 minute” holds (translation: 15 minutes), only to circle back to the same series of questions…over…and over…and over again. The rep kept claiming, “Now we must try this ONE last step.” I lost hope after the third time she said that.

Finally, at the end, she informed me that the next step in the protocol (wait, there was a protocol?) was to raise an internal inquiry so the team could try to resolve the issue remotely. Was that not what we were just doing for the past 4.5 hours?

She couldn’t tell me what our next options were if that didn’t work, what to expect next, or what happens if we miss the callback. So I sit here 4.5 hrs later no further ahead than when this nightmare began. There truly needs to be a negative star option on TrustPilot.

I'm convinced this is a prime example of purposefully obtuse sludge, one that should really be illegal because 4.5 hrs is about 56% percent of a working man's 8 hr shift.

Heading to Eastlink tomorrow AM.

I was skeptical at first, but my project manager, the people who were assigned to my projects, and the flexibility and control I was given was really awesome! The process work flow does take some time to get used to but once you optimize Flocksy meets all your needs and excels at doing do! Love the teams feature and everyone is very responsive and quick. I will definitely be using this service again in the future as needed.

Bought a 900 dollar jacket, Wore it less than 6 times, Pocket broken within 18 days. When I called the store...
1. "Sorry we don't have warranty on our products" - Okay sure, fine. It broke within less than a month, fix it.
2. "Oh well if it were within 14 days we may have been able to do something" - Okay.. so your overpriced products aren't supposed to last more than 14 days?....
3. 4x "Well... we've never ever had a problem with our products before". - Irrelevant and redundant f@$king sentence, what do you think I'm calling to tell you? ¯\_(ツ)_/¯ Finally she agreed to give me the managers e-mail to which then the manager ignored my 3 e-mails.
No solution, just paid for the fix myself.

Took a month and a half to get here, while I did email about it they replied politely in a pleasing enough time frame asking me to wait a tad longer. Should be ashamed to use the word towel to describe this item. Clearly whomever is marketing this piece of flag fabric has never used a towel or they'd know that. Towel is thinner than paper and slightly reflective, completely correct in my usage of "flag material". See, that was easy. Now someone knows they aren't ordering a towel and instead a completely useless piece of fabric. Wish I could upload picks to show this item, will not order from there again. Shame on me for not reading reviews before ordering.