Claimo  Reviews 

1,426
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company, highlighting exceptional support, clear updates, and successful outcomes. Customers praise the team for making the complex process of retrieving unexpected junk insurance completely effortless and entirely professional. Consumers frequently note that communication is consistently regular, keeping people fully informed and updated throughout their successful insurance claims. Some reviewers were not happy with the lengthy waiting times and significant delays experienced during the progression of their claims. A few other people also noted that the process is not fast, mentioning difficulties in reaching support and feeling left in the dark.

What people talk about most

Claim

Reviewers mention positive feedback about claim retrieval, highlighting regular communication, helpful... See more

Service

Consumers find service to be a great satisfaction, frequently praising the professional and efficient manner... See more

Refund

Customers consistently note positive experiences with refund, highlighting excellent communication and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claimo are a great company to deal with. They fully managed the claim process keeping me in the loop as required. There were no unnecessary emails, rather prompt when there was action required. I wasn... See more

Rated 5 out of 5 stars

I had a great experience, I was kept informed, provided with information to help me understand the process. A bonus was another "junk" policy was found!! Although claim was progressed to AFCA I recei... See more

Rated 5 out of 5 stars

Claimo were professional, prompt and helpful along this journey of retrieving the illegal "junk" insurance that banks charged for years on my credit cards. Glad they were there for me.

Company replied

Rated 5 out of 5 stars

Starting the process was super easy, and Claimo just took it from there! Anyone i spoke to was polite professional, made the process stress free and were in contact often with updates! 6,000 dollers b... See more


Company details

  1. Consultant
  2. Cashback Provider

Written by the company

Claimo is an Australian claims management company dedicated to helping consumers recover money they may be owed from mis-sold insurance and financial products. We assist clients with claims involving consumer credit insurance (CCI), loan protection insurance, add-on insurance, and other financial products that may have been unfairly sold or administered. Our experienced team manages the claims process from start to finish, including assessing eligibility, preparing and lodging claims, communicating with financial institutions, and progressing complaints through external dispute resolution where appropriate. Many Australians are unaware they may be entitled to refunds or compensation. Claimo makes the process simple, accessible, and transparent by providing clear guidance and professional support throughout every stage of a claim. We operate on a no win, no fee basis for eligible claims, meaning clients generally only pay if their claim is successful. Our focus is on delivering fair outcomes while reducing the stress and complexity often associated with financial disputes. Claimo has helped thousands of Australians pursue refunds and compensation and has recovered millions of dollars for consumers across the country. We are committed to integrity, accountability, and exceptional client service. Our mission is to help Australians reclaim money that is rightfully theirs and make the claims process straightforward, fair, and accessible for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,426)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just wanted to thank CLAIMO for…

I just wanted to thank CLAIMO for helping us with the successful refund of the money we never knew we had. They communicated well with us the progress of the refund. The process may be long, but so worth the wait.
One grateful customer here !

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Check your accounts!

The Claimo team does a great job. Excellent communication and advice throughout the entire process, from identifying and lodging the claim to receiving the refund. Definitely worth checking your accounts to see if you qualify for a refund on insurance paid.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Claimo was amazing in getting us money…

Claimo was amazing in getting us money back we didn’t even know we were owed. The process was long for some claims but we were informed the whole way and had positive results. We are very grateful and would highly recommend.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Claimo communicated regularly…

Claimo communicated regularly throughout the process, keeping me up to date with information on my claim. Be patient the process is not fast, however Claimo works hard to ensure the very best outcome. I highly recommend Claimo, very happy with the results.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Claimo have done a great job in…

Claimo have done a great job in pursuing funds that were owing. Although the process has taken an extended period of time, they have persevered and achieved a pleasing result. Would thoroughly recommend Claimo.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

I received a couple of claims recently…

I received a couple of claims recently I still have another claim in progress Claimo has made my experience so easy they are very friendly and courteous they also keep you up to date with your claim.
Thankyou Claimo

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend, my case has been with them for 2 and a half years. Still not resolved. My wife had same policy that she received a settlement for by going directly to AFCA herself- hers was settled 18 months ago! Agreed to a settlement on my case was told I would receive money with 15 business days ….. still waiting a month later. Now Claimo won’t reply to emails. If I could give a minus star I would.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Claimo has made things very easy

Claimo has made things very easy. I have claims to multiple companies underway. 1 has been concluded successfully. Claimo has kept me fully informed every step of the way. Yes you pay them a fee from any refund but I’m still left with funds that I wouldn’t have had otherwise, so it’s a win win. Thanks for your help Claimo - give them a go - you have nothing to lose.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst service I have ever experienced, below bottom line service.

Initial contact was okay and then it all fell apart. Multiple case managers assigned to my case without notification or introduction. Whole process took two and a half years. Hardly any contact from them, I was the one initiating almost all the contact for updates, when they could no longer do anymore they then referrer your case to AFCA.
My case was closed and then reopened and they didn't even make me aware of it. Sent me an email stating that if I didn't give AFCA the extra information required my case would be closed the next day and I would incur a fee of $500. I never received an email requesting to give that information. Infuriating
I truly believe the outcome I got was all due to AFCA, their report was spot on. I never once saw anything submitted from Claimo cause they don't share that information with you, even though your paying them to do it.
All correspondence was only via email, couldn't talk to them on the phone, only time they called me was when I contacted AFCA to find out the extra information required and AFCA contacted Claimo expressing my concern. Many, many mistakes and contradictions. I had to pay them 20% fee plus 10% GST on my long uninformed over due and delayed case. Now they are charging 30% plus 10% GST. Don't waste your time, effort and money, you can get you case assest and done for free using AFCA. Because I signed a contract with Claimo I had to pay them their fee. If I could give them a zero star instead of a 1 star I would of.

March 24, 2025
Rated 5 out of 5 stars

Great follow through

Have used their service over the past couple of years and thought was completed, but they found another claim. It was completed and settled quickly and I received funds that I was not expecting within a week. A very professional group that has been easy to deal with.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

If i could give more stars i would!

Starting the process was super easy, and Claimo just took it from there! Anyone i spoke to was polite professional, made the process stress free and were in contact often with updates! 6,000 dollers back and counting. Can't recommend highly enough.

February 10, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look