Good web interface, timely delivery, great product. Correct and right amount of information was available on the website which made the choice easy. Also, the delivery was done timely and the products... See more
Company replied
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The bad: - The 3 in 1 grill is actually dark purple, not black as shown on the website. - The factory sticker leaves a permanent discoloring on top of the device after removal. You can permane... See more
Company replied
Fast delivery, packaged safely, the pots and the pan are great quality, the stainless steel pots are beyond my expectations, when used the right way they’re non stick! Definitely not my last time deal... See more
Company replied
The pans when on sale are very good value especially the proline and the 3-ply stainless steel. Moreover, some discount codes allowed for the Christmas gift of a cheese set which I really appreciate... See more
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Company details
Written by the company
Eind 80er jaren werd BK onderdeel van bv Koninklijke Van Kempen & Begeer, een bedrijf met een rijke historie. In 2008 werd Koninklijke van Kempen en Begeer op haar beurt overgenomen door Royal Delft (Koninklijke Delftsche Aardewerkfabriek “De Porceleyn...
Contact info
Klopperman 16, 2292 JD, Wateringen, Netherlands
- bk.nl
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from BK
Dear, thank you for this nice compliment. The BK consumer care team.
Chipped enamel after 2 months- BK won't replace.
I ordered a light blue 28cm Dutch cast iron oven from BK. I have only had it 2 months and there is a big chip out of the enamel on the bottom and the side. The company said this is normal wear and tear and they will not replace it. If you are shopping around for a cast iron Dutch oven, go with someone else.
February 14, 2023
Unprompted review
Reply from BK
Hi Renee, thank you for your feedback. We are sorry to read that your cast iron pan was chipping. This is indeed normal wear and tear and does not fall within the warranty. Since the cast iron is enameled it is possible that it chips. If you have any other questions we are happy to answer them.
Bad packaging, slow customer service
We ordered the pans online which arrived damaged due to the protection around the contents being insufficient for such heavy goods. We contacted customer services about it, and eventually got a reply saying we could keep the damaged ones and they would send replacement ones within 12 business days and we would receive courier information when they were sent. They did not arrive within the time frame. We contacted customer service again, and eventually were told that another set was sent to replace these ones, but that they would take an additional 12 business days to arrive. Eventually they did, in the same insufficient packaging with mild damage but not enough to engage them again. Because of the slow response time from their customer service and slow delivery times, this whole process took almost two months. It was only after starting a chargeback request, after over a week of no replies, that they started to respond more quickly.
We will not be using this company again.
November 25, 2022
Unprompted review
Reply from BK
Hello Steven, thank you very much for your feedback. Our sincere apologies for the huge delay, you shouldn't have to wait this long. Due to the high volume, unfortunately, this process took a little longer. We are aware of this and appreciate you telling us how you feel about this so we can improve this in the future. Thank you again for the feedback.
Went into burger King just to order a…
Went into burger King just to order a whooper at 730 n. Zaragoza rd in seen a manager anger at a employee . He was very anger at her calling her stupid that is so wrong. By the way I order a whooper in they messed my order up so bad . Who gives you a burger without burger bad service all around.
October 16, 2022
Unprompted review
Reply from BK
Hi Tommy! We are sorry to hear about your experience in Burger King. We want to kindly inform you that we are not the company you are looking for. BK is a Dutch manufacturer of pans and other kitchen utensils! Have a great day :)
Top service!
May 11, 2022
Super nette feedback!
April 6, 2022
Reply from BK
Beste Jan,
Hartelijk dank voor de positieve review. We zijn erg blij om dit te horen.
Hartelijke groeten.
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