Enter Air Reviews 

271
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Have used Enter Air Twice - WHY ? no idea why we went the second time - must have thought the first flight was just a one off?. Seats held together with tough tape - curtain rail around the first 2... See more

Rated 2 out of 5 stars

Flew with these guys on a charter as part of a fairly posh package. OMG: service, food, etc was a step below any recent budget airline. 6 hour delay due to what suspiciously looked liked paperwork (... See more

Rated 2 out of 5 stars

Returned from Corfu yesterday. Once on board it was announced air conditioning fault which took an hour to rectify. Boiling hot in cabin and not even offered water. At Gatwick had to wait 40 mins for... See more

Rated 5 out of 5 stars

Flew Enter Air for a trip to Lapland booked through a travel agent. Friendly staff. I don’t understand people complaining about staff being difficult to understand. They are a Polish Airli... See more

Company details

  1. Airline
  2. Flights Search Site

Information provided by various external sources

Enter Air Sp. z oo is a charter airline with its head office in Warsaw, Poland, and main base at Warsaw Chopin and Katowice-Pyrzowice.


Contact info

  • Komitetu Obrony Robotników 74, Warszawa, Poland

  • enterair.pl

2.0

Poor

TrustScore 2 out of 5

271 reviews

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2.0

All reviews

(271)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Have used Enter Air Twice

Have used Enter Air Twice - WHY ? no idea why we went the second time - must have thought the first flight was just a one off?.
Seats held together with tough tape - curtain rail around the first 2 rows on starboard side - so the crew can sleep on a long flight. - food stale (no sell by date) - crew not bothered. book and paid for seats only to find someone else sitting in our seats with a airport printed boarding pass with our seat numbers - crew tod us to wait until boarding is complete and they will find us some seats - not together !! - Enter Air refused a refund.
We no longer book any holidays with companies that use Enter Air.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Told to pack aerosols in cabin baggage for "safety reasons"

Travelling from Gatwick today. At checking was told to open case for inspection and that all aerosols were considered hazardous and had to be packed in carry-on baggage. Everyone usingh our desk was told teh same yet other desks weren't being told this. Pretty sure ever siongle bag on that plabe would have had aerosols in them yet most were left in hold bags. Enter Air website has no information about this. Their baggage guidelines state that it is preferable to pack as much in the hold bag as possible, with the exception of batteries. If there is a safety issue, why was only one check-in desk being asked to do this?

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Sitting in the tarmac

So, what can I say, we haven’t even left the ground and it’s one star. Sitting on the tarmac at Gatwick because they messed up the slots.
At least they provided some water after an hour and let the kids view the flight deck.
Still waiting…….

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Vast improvement!

Vast improvement from when I flew with them 2 years ago.
Flights departed on time in both directions, staff were friendly and helpful , I would have no hesitation in flying with Enter Air again .

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Enter air Neilson charter cheap for a…

Enter air Neilson charter cheap for a reason.
When entering passport details valid British passports older than 10 years not highlighted as not suitable for EU travel. As a result boarding denied at check in rather than 3 months earlier that would left plenty of time to rectify

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I have had 2 terrible experiences flying with Enter Air after which I refused to ever book again. The first time we boarded the aircraft at Gatwick and were left on the tarmac for nearly 4 hours whilst they apparently repaired a fault. Quite disconcerting. Massive delay and they tried to fob off passengers by getting people to sign away their EU rights Air Passengers Rights Regulation 2004[1][2] (Regulation (EC) No 261/2004) for some derisory compensation instead of paying the full compensation due under law. I had to correspond to their offices in Poland (they refused to communicate by email) each time they upped their offer until 5 or 6 exchanges (£7.50 per recorded delivery letter) I accepted near to the amount due.

The second time we were delayed both ways again and missed rail connections resulting in staying in London for an extra night before returning home at extra cost.

The fleet are old and decrepit with bits of internal fittings taped up or hanging off (yes, i do have photographic evidence). I refused to book any holiday if Enter Air is the carrier.

Avoid at all costs

October 3, 2024
Unprompted review
Rated 2 out of 5 stars

Returned from Corfu yesterday

Returned from Corfu yesterday. Once on board it was announced air conditioning fault which took an hour to rectify. Boiling hot in cabin and not even offered water. At Gatwick had to wait 40 mins for a staircase to arrive. Can’t help technical issues as they use old planes but cabin staff unfriendly and not helpful

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Denied legal entitled compensation

The flight itself wasn’t a concern and I understand that technical issues arise, but the approach to dealing with customer entitlements to compensation leaves a lot to be desired.

Of our party 6 people raised complaints for compensation (flight delay) 5 were refused on first instances, 1 confirmed. One on second submission 1 more was confirmed for approval. All outstanding parties are now being forced to raise complaints with the aviation regulator. All these steps taking time and effort and call to avoid €250 pp.

Enter Air also do the classic thing of handing out drink and meal vouchers as they call boarding to prevent people being able to use them..

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

The worst airline ever.

The worst airline ever.
Everyone was ready to board and take their seats on the plane. The airplane went to the runway to prepare for takeoff, but then we got an alert and had to return. It turns out the plane had a technical issue—they needed to replace a filter.

They tested the plane without passengers, so everyone had to take their bags, get off the plane, and wait outside on a bus. In total, we were delayed for over two hours—sitting in the plane and then in the bus. Terrible experience.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great charter airline, I would fly again on short haul

I flew EnterAir from Gatwick with my family to Rhodes. I loved the short queue times at check in, the clientele on their airline were nice and the flight seats were comfortable. It was efficient without delays either end. The flight was busy despite early season, so they are obviously a very popular airline. No inflight service, but you dont get that on the likes of BA these days, so I wasnt expecting it on a charter.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

The worst air company ever

The worst air company ever. No water on 4-hours flight, not allowed to put down the seat, rude personnel, small seats. Never select this company, hopefully they will bankrupted.

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Management

Enterair is the most worst air company which I used. Trip took 7 hours: delay on arrival; simple cup of water not available, you need buy bottle of water for high price (air inside airplane very dry); each hour stewardess selling duty free or food/drinks due to this light in airplane all time is on, nobody’s can take rest and sleep ( market place). Management of enterair is not care about passengers, only profit interested. Never ever again!

January 18, 2025
Unprompted review
Rated 4 out of 5 stars

Really ok, no complaints

I feel the need to support this airline given the bad reviews. We flew from Teesside to Finland and back. Slight delays but not significant, flight staff were pleasant and polite. Snacks are limited on return but we arrived safe, baggage arrived. No better or worse than any short haul budget airline. They are busy!! Our flight came from Exeter, we then went from Finland to Teesside then they went on to Paris!
No complaints to speak of!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great Return flight to Corfu mid September

Return flight to Corfu mid September. Excellent service from friendly staff, reasonable legroom and food with prices 75% EasyJet. Very different experience to some other reviews, we were very happy and would use Enterair again.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Reading poor reviews online we were apprehensive, no need it was all very efficient, on time at Gatwick and Lemnos. Staff were helpful and well groomed. Happy to fly again with Enter Air

September 27, 2024
Unprompted review
Rated 4 out of 5 stars

Perfectly normal exoerience

I'd never heard of them until I booked a Mark Warner holiday and was seriously concerned when I read the reviews on here .However,both outward and return trips were absolutely fine .There was a short delay in both directions,nothing to do with the airline entirely issues with Air Traffic Control.
My experience was very normal.

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

Zero Communication and very unreliable

Called boarding at 13:20, boarding didnt start until 15:05 (updated flight departure time was at 15:00). Then got into the plane, chaotic organisation, waiting over AN HOUR in the plane and still not taking off, no communication, no reasons given, nothing. Awful, terrible experience for paying customers.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Make online check-in

Make online check-in. What century do you live in?
I missed my flight because I was 10 min late for my offline check in (which is definitely my fault) but if only you had online check-in everything would be fine.
Awful experience.

July 12, 2024
Unprompted review

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