841 total
1 of 1 funding’s customer support is next level!
I had an issue and emailed through to customer support and Mohammad helped me get to the bottom of it and fix it in minutes.
Great company great service.
Date of experience: November 06, 2024
I'm a new booboo! and I fear I'm such an idiot BUT , THANK GOOD GOD FOR SATTAR 'S PATIENCE , as his patience and knowleadge has SAVED THE DAY !?!, THANK YOU BEAUTIFUL PEOPLE !!!, marjean
Date of experience: November 05, 2024
Mohammad thank you very much he was so correct and so fast with replies,never had an better experience with helpin me.
Date of experience: November 07, 2024
My experience was good , I had some issues . But just hit up the customer service and they’ll kindly assist you . Owen was great help .
Date of experience: November 06, 2024
Nice website, very good and fast responses from support especially Mohammad, he's very helpful and helped me many times before.
Date of experience: November 04, 2024
All these reviews are just talking about how good the support is to talk to, lol. None of these reviews confirm whether they've actually been paid out or not, because they don't. The support team just help you with logging in or navigating the website, and then beg for a 5 star review mentioning their name, hilarious.
Date of experience: October 28, 2024
I've always had a really smooth experience with 1of1. I passed my phase 2 and talked to support and they managed to get my funded account to me instantly. Owen especially helped me in livechat and was a pleasure to talk to. Hoping to get my first payout with 1of1 soon!
Date of experience: October 31, 2024
Mohammad was very helpful in getting me to understand how crypto addresses work and was very cautious for my sake which is extremely kind of him.
Date of experience: November 03, 2024
all these 5 star reviews that you see are basically just support being fast and what not but thats it, payout times and rules are shit better yet go with other firms instead like topstep acg or ftmo
Date of experience: November 06, 2024
My experience has been a disaster from the start. I purchased my account in December of 2023 and dealt with multiple platform and broker changes, which I understand is not entirely 1of1's fault, but I stayed patient. They handled it super bad taking forever to migrate my account and their communication was shameful, no emails no nothing just rhe instagram page reels. Now they have got it figured out with the brokers and platforms. I requested a payout a month ago, got denied right away then I got to know that with a migrated account I'm not supposed to request a payout through the website but fill out another form, very unprofessional but ok. 30 days later, nothing, no confirmation no nothing. Support agents saying they don't know and can't help. It was only a 250$ payout too. I'm absolutely done with this horrible treatment. Much better firms out there.
Date of experience: November 02, 2024
Mohammed had great customer service and was able to solve my issue very quickly. He made everything clear and saved me a lot of time.
Date of experience: November 02, 2024
Had a few problems at first after I purchased a funded account and had to email support, I was quickly emailed back by Mohammad and he was a great help and got back to me quickly with all my questions.
Date of experience: October 29, 2024
support team is very helpful so don't worry about the issues that you might have with 1 0f 1 funding
Date of experience: October 31, 2024
I purchased a 50k funded account with 1of1 Funding a few months ago. Everything seemed fine at first, until I requested my first payout. According to their website, payouts should process within 24-72 hours, but I made my request on August 4, 2024, and now, almost three months later, I still haven't received anything.
Their support team has been of no help whatsoever—no updates, no answers, just empty promises. The CEO, TJR, constantly promotes 1of1 Funding on social media, claiming that payouts are happening, but this is far from the truth. Instead, he’s busy flaunting his latest purchases like a Mansory Rolls Royce and AP Cartier, rather than actually paying out to those of us who trusted his business.
This is nothing short of a scam. I urge anyone considering 1of1 Funding to stay far away from this company.
Date of experience: August 04, 2024
Owen, I want to say more then Thankyou to you. Every issue I have within my funded account you are there to message me within seconds expelling what I have done wrong and what I need to do. Aswell as this you are always very helpful in finding solutions and reassuring me that I shouldn’t worry. one of one really have the best service and people working.
Date of experience: October 20, 2024
well Mohammad made my experience great. He helped me and guided me every step of the way, eventhough it was a simple miss understanding in my end, i contacted him and he solved my problem in a professional manner
Date of experience: October 24, 2024
I'm happy with the customer service, Owen went above and beyond and really helped me out in retrieving my account details, I changed my pw and couldn't get access to my Dx Trade account and he managed to resolve this issue swiftly and promptly. Big shout out to Owen, Your a legend
Date of experience: October 18, 2024
I contacted support and they helped me deal with my problem straight away and within 15mins it was fixed big thank you to Mohammad
Date of experience: October 26, 2024
Got my first payout today. It's been a grind and have had to overcome many hurdles. Stick to the plan and trust in 1of1. They deliver on their promises. You can do this. Upwards and onwards. 💪
Date of experience: October 30, 2024
The online customer service team was a great help with setting up my first challenge account with this particular Prop Firm. There were no issues from their side and they helped me out with my issues in no time. 1of1 is looking good so far if their customer service is anything to go by.
Date of experience: October 16, 2024
