Web Hosting Canada Reviews 

Awful. The moment they got my money I have not gad ONE good outcome on their site.
Nothing ever worked. I was not even able to get in for about 10/11 days.

I am still waiting after almost one month to get my money back.
The way it is going. It is way too long. I believe they are trying to get passed the date allowed for reimbursement so that they can give me a harder time then they already have to get my money back.

Awful experience and ongoing after many weeks.

Sorry for the bad spelling.
English is my second language.
I imagine the important information got understood so that you will not be surprised if you are one of the unlucky ones !!!

M Bouchard

Alain answered my question/concern about my newly created website not loading and it telling me the "Page Not Found". He redirected my domain name to the proper web hosting site (WHC) and has told me my site should be up and running within 8 - 24 hours. I'll be checking back tomorrow and looking forward to seeing the page. Thanks, Alain!

Issue found and resolved perfectly.

To start, the Virtual Assistant was extremely helpful in diagnosing my issue. I can’t say the same for other companies’ virtual assistants — WHC’s assistant provides clear, step‑by‑step guidance that both non‑technical and technical users can easily follow.

From there, the case was escalated to a Level 2 Technician who quickly identified the problem, replicated it on WHC’s end, and resolved it with a turnaround time well above expectations.

Very happy with the service.

Very good service
Switched my request to the right level (Level 3)
Explicit answer

For once a chatbot really understood my question, was able to find information about my account to answer properly, and gave me the right answer to my original question as well as follow-on questions. Nice work!

Amina was helpful once I was able to reach her.
However 30-45 minutes in queue both on phone and on chat before service was unsuspended due to a billing issue that was not my error, is concerning. Two hours of downtime for business critical infrastructure is not reasonable.
Amina is courteous and escalated the matter for further investigation / compensation as soon as she could, and called me personally with the results. That helps however I continue to question using WHC's services as I find technical support too slow when issues arise, some of which could have been avoided completely.

Moving from a US to a Canadian service provider was a priority for me. The transition was seamless. I highly recommend WHC to other Canadians.

My goal was to pivot to Canadian platform that way based in Canada. I’ve build my site before so I was comfortable with that process. Along the way I had a few stop & go issues and found the support was great. From cost to end result I’m super happy with WHC.
Now; onto switching my email, searching for Canadian cloud like provider and so on. 🇨🇦

I appreciate the high-quality level of support. I have had some issues with security on a number of my sites and whc has addressed and solved each one. And now it's very easy to start a support ticket, where it used to be confusing.

Amina from Web Hosting Canada was extremely quick to respond and resolved the issue too.

I have used them for years and their customer service and technical support is always quick, efficient and friendly!

They are fast, very polite and very professional. For extra they know their stuff.

Rating a current negative experience with support that caused significant outages on all of my (5) sites over a week with really bad support.

To be fair outside of this experience I have been very happy with whc - reasonably priced hosting in Canada is what I was looking for. I have needed very little support in the past so I don't know if this is simply the impact of growth at WHC or if the support system is truly problematic.

I have been a customer for many years. Recently my websites all went down with 503 errors that persisted for hours after a scheduled maintenance.

The intial response was to "wait" for things to clear - they never did - these are very small traffic sites.

After multiple contacts to support the sites finally came back on line with no explanation but an offer to migrate to a more stable server.

Two sites have been down since that migration 2 days ago. The other two have SSL problems that have shut down my sales.

I am on my third call today. I hope this is temporary because of increase is sales but it is just not acceptable.

Adding:

In the end it took 8 days, 10 tickets and an escalation because of this review to get my sites working properly. Every problem initiated from an activity by WHC - originally server maintenance - every fix caused other errors, in my DNS or SSL. Typical response time to updated tickets ranged from hours to days to never. Eventually I learned to open a new ticket every time something else went wrong. Their own ticket response said - if you need faster help call - which meant waiting hours for a call back - or using chat - which just opened another ticket. There is no way in their ticket system to flag a serious site down issue. The support system at whc is seriously needing help.

WHC did contact me and we have (almost - one site to go) sorted this out but it has been exhausting and a side project I do as a volunteer to help Canadians who need service dogs has turned into days of time away from my job.

The support is great easy and fast.

In the end... you can always count on this guys 🤗

Always well served by the team and great support!

Help came quickly when I needed it most! Thank you to tech support at WHC!

I appreciated Amina’s thoughtful and prompt service. Amina found a satisfactory solution to the situation at hand and took the time to explain the necessary procedures to me in detail. The follow-up (by email) she provided was also reassuring.
I have been a client for several years and WHC’s services and ethics are always trustworthy. I plan to continue my relationship with WHC. Thank you again.
Lionel Sansoucy

Translated with DeepL.com (free version)