Breuninger.com Reviews 

The product are delivered very fast with fantastic packaging. It’s always an experience to open the box. Even the return process works smoothly. They are really good in designing of the website or app as you can see things very nicely

very realiable, fast delivery, allows delivery to Czech

Easy order process and fast delivery.

No one’s home?

I received a wrong order, sent it back but have been trying to get in contact with them ever since. Spoke on the phone twice, was promised a resolve 2 times. Now; silence….. I understand things can get busy but this issue has been raised over 6 weeks ago! What’s taking so long…. I see a lot of bad reviews of Breuninger recently. Used to be much better before, now something’s changed?

Still waiting on an answer/resolution. Trying it this way; @Breuninger, how about it? Time to resolve the issue?

GOOD DESCRIPTIONS OF PRODUCTS

Excellent service, fast delivery.

Easy to order, easy to return

Everything went great, fast shipping, genuine products, will order again

Quick registration, a great selection on the website, and an excellent rewards and bonus system.

I am extremely disappointed with Breuninger’s customer service regarding my return and outstanding refund.

My return has been received, but I am still waiting for my refund. I have contacted Breuninger several times to resolve the issue and specifically explained that the Mastercard originally used for the purchase is no longer active, so the refund needs to be handled via an alternative method.

On 28 August, I finally received a generic response saying that my request was being handled and that there were delays due to a high volume of returns. Since then, however, I have received no further update and no refund.

I understand that delays can happen, but I do not consider it acceptable to leave a customer without a concrete answer or solution for this long, especially after several attempts to contact customer service.

Order number: 111193861
Outstanding refund: €317.01

I am posting this review because my attempts to resolve the matter directly with Breuninger have unfortunately not resulted in a solution. I would appreciate Breuninger contacting me urgently to arrange the outstanding refund via an alternative payment method.

I am very disappointed with Breuninger’s handling of my recent order.
My order was shipped via DHL, but the tracking has not been updated since 3 September, when the shipment was processed at the export parcel centre in Germany. I am particularly concerned because the order contains numerous cosmetic products that may be affected by prolonged exposure to high temperatures.
I contacted DHL myself to ask about the shipment. They confirmed that an official investigation can only be initiated by the shipper, meaning Breuninger.
I have contacted Breuninger several times through the online contact form and all relevant email addresses I could find, asking them to contact DHL and investigate the shipment. I have also tried reaching customer service by phone, but have not been able to get through.
Despite all these attempts, I have received no response from Breuninger so far.
I find this extremely disappointing, particularly for a high-value order. At this point, I am simply asking Breuninger to investigate the shipment and communicate with me about its status.
I hope they will finally respond and take appropriate action.

Horrible experience (Order number 111947090). I had to send back a trench coat but there was no return label, so I requested a new one via their website. No reply. I then decided to send the trench coat back together with another trench coat that had arrived separately and did have a return label. Breuninger states directly that you can easily send several items back in one package. Some time after this I received a message about the return of only one coat but not the other. Since then I've been writing and calling Breuniger trying to figure out what is going on, but their customer service does not exist, it seems. On the phone it's just an AI voice with continuous music. I waited and waited and nobody picks up the phone. Nobody answers written messages either. I don't know what kind of scam this is, but I will never again buy from this company again. And if I don't hear from Breuninger soon, I will have no other choice but to start a case with my bank and get my money back that way.

Wide offer of products
Attractive price

A very good store for branded clothing. I recommend it without reservation shopping there is always a success!

Good quality, appearence, rapid delivery, great communication

Great experience with Breuninger - excellent service, fast delivery and greatly packed products. Everything was smooth and truly enjoyable.

Breuinger is great. I like it, how they packing boxes and how fast they send my order. They making a good job

Serious and very competitive on luxury brands

Everything was great, plesant sales persons, very comfy experience