Coda Music Reviews 

4,587
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, outstanding product quality, and wonderfully smooth purchasing process without experiencing any unnecessary sales pressure. People deeply appreciate the exceptionally fast delivery times and careful double boxing that consistently ensures delicate musical instruments arrive safely in pristine condition. However, some people mentioned that shipments occasionally suffer external damage or arrive with battered boxes due to rough courier handling during transit. Despite these rare transit issues, consumers remain exceptionally satisfied with the overall service quality and quick problem resolution provided by the supportive team.

What people talk about most

Product

People report high satisfaction with the product and instruments purchased. Consumers consistently praise the... See more

Service

Customers consistently note positive experiences with service, highlighting a knowledgeable, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting swift shipping and excellent... See more

Staff

Clients share positive opinions on staff, consistently praising their deep knowledge and friendly demeanor.... See more

Quality

Customers had positive experiences with quality, highlighting that instruments arrive safely, beautifully set... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guitars are well set up and packaged and reasonably priced, recently purchases have been £2/300 cheaper than other shops. Have bought about 6 guitars from Coda .They always have a good selection of 2n... See more

Rated 5 out of 5 stars

First time buying from Coda music. Purchased an Eastman PCH1-om acoustic guitar, as Coda were the best price I could find. Beautiful guitar, extremely well set up and playable straight out of the box.... See more

Rated 5 out of 5 stars

Ordered an expensive amp which unfortunately arrived damaged. Coda arranged a courier collection and refunded as soon as they had it back. The real mark of a good business isn’t when everything goes r... See more

Rated 5 out of 5 stars

As always Coda go above and beyond expectations. Next day delivery on a guitar, packing out of this world and o ordered a lead they didn’t have in stock, so I got a free upgrade. I live in Glasgow... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(4,587)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another excellent experience

I bought a used pedal board. It arrived quickly and was exactly as described at a very reasonable price. I have bought a few things from Coda, from expensive guitars to used pedals and have always had a great experience. Great service, delivery and prices.

September 8, 2026
Rated 5 out of 5 stars

Great prices and service

Item came quickly and was well packaged. The price was unreal for such a high end guitar. Shocked it wasn't double the price. Used them before and I've never come away disappointed. 😁

August 30, 2026
Rated 5 out of 5 stars

Spot on

Quick despatch, good couriers so I tracked its arrival, pedal spot on & perfect condition

August 30, 2026
Rated 5 out of 5 stars

Travel guitar …

From ordering the guitar 'through information given at every stage up to delivering.
First class could not have been more helpful and prompt

August 27, 2026
Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. I bought my SG from Coda in 1998 and since then I have bought, part exchanged and had so many guitars, pedals and amps from them. Always amazing service from Doug and the guys. Just brilliant.

August 24, 2026
Rated 5 out of 5 stars

Excellent service

Honesty about slight imperfections in guitar. Willingness to fit my choice of strings. Willing to include a different case in sale. Willingness to hold a guitar on deposit for several weeks.

May 16, 2026
Rated 5 out of 5 stars

This is a fabulous company

This is a fabulous company, offering the very best equipment and staffed by deeply knowledgeable, helpful and friendly professionals. I’m truly delighted with my purchase of a Fender Custom shop Stratocaster. Doug was truly exceptional in helping me with all aspects of my purchase, from my initial approach to arranging the set up and dispatch of my order.

Unfortunately, I was unable to attend the shop in person, due to being in recovery from a serious health issue and Doug ensured my new instrument arrived with the exact set up I had requested. Prior to finalising my order he was extremely helpful in ensuring it would deliver the exact tones I was seeking. It sounds amazing!

True five star service and products!

August 2, 2026
Rated 5 out of 5 stars

Guitars are well set up and packaged…

Guitars are well set up and packaged and reasonably priced, recently purchases have been £2/300 cheaper than other shops. Have bought about 6 guitars from Coda .They always have a good selection of 2nd hand items. Recently bought a Rock n Roll Relics Thunders and a Les Paul Custom Axcess hardtail.

August 4, 2026

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