Peru
Review of Lord of the Strings
The delivery window was not as promised on their website. The goods took 14 business days to arrive at my home in the UK. I was only made aware of this discrepancy when I wrote in to enquire about my goods.
Review of Coda Music
Honesty about slight imperfections in guitar. Willingness to fit my choice of strings. Willing to include a different case in sale. Willingness to hold a guitar on deposit for several weeks.
Review of APC
Review of Aosom UK | Online Store
Review of Fair Deal Music
Review of AllClear Travel Insurance
Got a reduced quote by phoning. All straightforward with Daniel but very long-winded. Would have preferred AllClear to send me the reduced quote first time round.
Reply from AllClear Travel Insurance
Good morning Rosie,
We appreciate you sharing your experience. We're happy to hear that phoning helped reduce the quote. We'll review our processes to avoid long delays and aim to provide the best quote upfront in the future.
Best wishes,
Rhys
Review of Strings Direct
They are always prompt and reliable, and you can talk to a human being on the phone.
Review of DPD Local
Review of musicMagpie
Reply from musicMagpie
Hi Rosie,
Thank you so much for taking the time to leave us a great review!
We are pleased to hear about your positive experience with musicMagpie, and hope that you will continue to use our services in the future!
Did you know we also have a refer a friend program?
When your friend signs up, we will treat you both to a gift card!
More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store
Kind Regards,
Customer Services
Review of Uswitch
Very helpful email response from Margo at customer services, after I had been led to believe, on line, that my switch had been done - which I didn't want. She reassured me and clarified the process. But only 4 stars because of the initial lack of clarity.
Review of Blacks
I was served by EhSan and Simon. Simon was very quick to advise me and help me find what I needed so I was in and out of the shop quickly. EhSan was helpful at the till.
Review of Gear4music.com
Bought a Hartwood 3/4 size acoustic guitar gig bag. Perfect service and the bag is excellent quality.
Review of Welcome Pickups
Review of Steven James Guitar & Amp
At my request they checked it over fully before sending, and it plays beautifully. Terrific service despite the distance away!
Review of ZOE
Individual profiles to identify what needs to improve are helpful.
Am not convinced individual total scores are always correct.
No repeat test available after well over 4 months - disappointed.
Logging food gets tedious.
Bombardment with encouragement to log food but no response re retest.
Reply from ZOE
Hi Rosie,
Thank you for reaching out to us via Trustpilot to share your feedback. We're really sorry to hear we've been unable to meet your expectations.
We completely understand the importance of retesting to help our members monitor their progress so we regret to hear we've been able to provide this for you at the moment. We want your ZOE experience to be everything you hoped for and expected and so your feedback is invaluable in helping us to improve.
We're saddened to hear you are concerned about your scores, and we'd love to clarify this for you. A member of our Voice of the Customer team is currently reviewing your account information and we'll be in touch with you directly very soon.
We hope to answer all of your questions and we look forward to discussing your experience in more detail.
Kindest regards,
Kourtney
Review of AllClear Travel Insurance
Review of Exodus Adventure Travels
I have only got as far as booking enquiring about food provision. I had a very helpful phonecall with Joshua, who contacted the local team and emailed me back promptly. This kind of personalised service and quick response is greatly appreciated.
Reply from Exodus Adventure Travels
Thank you for sharing your experience with us, Rosie. We're delighted to hear that Joshua provided you with helpful and prompt assistance regarding your food inquiry, and we'll be sure to share your kind words with him. We are looking forward to welcoming you onto your trip, and we hope you are just as excited!
Review of Strings Direct
Review of Strings Direct
Review of Strings Direct