Sendcloud Reviews 

If I could give less than one star, I would without hesitation. Sendcloud is by far the worst shipping platform I have ever dealt with. If you only send parcels occasionally, you might not notice major issues. But from a business perspective, when shipping regularly, the experience is completely different. Customer service is extremely poor. It takes several days to get a response, and specific questions often go unanswered. In my case, it took nearly two months before the company actually began addressing the issues I had raised. In one of their emails, they apologised multiple times for different mistakes but only after I had carefully pointed them out myself. Explanations involving employees being on holiday or different people taking over the case are hard to consider professional. A particularly concerning situation was when Sendcloud cited specific clauses from its own terms and conditions to support their position. Most of those clauses were not even relevant to my case. Only after I pointed this out did they acknowledge that they had cited the wrong provisions and apologised. It is difficult to trust a company that refers customers to its own terms and then admits that the provisions they cited were incorrect.

Another very serious issue is additional charges. The system allowed me to purchase a label without entering parcel dimensions, while at the same time displaying a specified maximum parcel size. Only later did it become clear that the individual carrier applies additional restrictions, exceeding which may result in very high surcharges. There was no sufficiently clear warning about this risk or its potential financial consequences at the time of purchasing the label. You may only find out about such surcharges afterwards, when there is no longer any possibility to react. I use an intermediary because I expect clear information about multiple carriers in one place, not because I want to analyse the separate terms of every carrier before each shipment. If a platform offers services from multiple carriers, it should clearly communicate key restrictions before a label is purchased. Instead, in practice, the consequences fall on the customer. From an intermediary, I expect transparency, accurate information and professional customer service. In my experience, all of these were missing !!!

Asked them to resolve an unjust case to the united states. paid almost €30 for a shipment. Nothing was resolved!. I was promised the case would be ended in 15 days and a resolution would be done! this was on the 06th of august! its the 14th September I got an email this morning about a mythical surcharge almost €25 euros! And ive since checked and it seems that the case is closed!!!!!! No indication to my original query! And no explanation why! And then a surcharge and a fuel tax wtaf!. They can sing for the money! I aint paying sh*t! What an appaling delivery service needless to say also *ebay* related! I'm not happy and also not going to be using this servise again ever!!!!

An easy way to manage all your shipments from one convenient platform. where all your carriers in one place and get the best shipping rates.

Seamless API integration and effortless multi-carrier shipping!

Integrating Sendcloud into our marketplace app has been a total game-changer for our shipping workflows. The API is robust, well-documented, and made connecting multiple UK carriers like Royal Mail and Evri completely painless. Generating shipping labels automatically behind the scenes saves us hours of admin time every week. Outstanding platform reliability and great developer support!

Sendcloud has made our shipping process much easier and more efficient. It’s simple, reliable, and saves us a lot of time. Great platform and highly recommended for any business handling online orders!

It is 10x more efficient than using the interfaces of the carrier(s) themselves. Also, we save on shipping costs. We ship approx. 3x per week but even then it has made a huge difference for us. We do everything through sendcloud nowadays.

Access to all the couriers our business needs at great prices and one simple integration. The time saving alone covering all the e-comerce platforms we deal on has been fantastic. Simple set up and ongoing support and easy billing means we will continue to use sendcloud for many years to come

All is well until it isn’t.

As soon as you need support, things fall apart. Although the staff are friendly, contacting support is about as useful as venting to your local window cleaner.

Handling lost or damaged packages is an utter hassle, and getting any meaningful help from support is nearly impossible.

Time to step away and take business to another platform.

been using them for quite a while and i couldn't run my business without their shipping fees
gamechanger

Their AI chat is actually not bad and if necessary real humans help you and the will note and fix glitches. Still feel that their prices are not as good as big volume shippers get which is strange because the combined label purchase of sendcloud is huge and small businesses should also benefit from this more.

Using Sendcloud smoothens logistics and saves so much time. It is a very user friendly platform with great customer service. I do wish tickets were solved faster, but this is mostly up to the shipping carriers. Works very well with Shopify, I can certainly recommend!

Its so-so, changing to online AI customer support bot was the WORST decision ever. It has no clue what to do. Gives incomplete info and does not help 1 bit. Its already bad enough to replace people with this useless stuff.

Good platform and offers many useful features.

I particularly like the shipping rules option, as it provides a lot of flexibility in achieving what I need.

3 reasons why not to use sendcloud (4 months review):

1. Frequent outages - They last all day and conveniently happen at the end of the week so you can't post before the weekend. They are slow to reply and to come up with a resolution. Outages happen every month.

2. Surcharges - You are shown a price after entering the parcel weight and dimensions and you'd think its the actual price. Well it's not. At the end of the month you are hit with a 10x higher bill for surcharges that should have been shown when creating a label for your parcel. I've been personally hit with a £460+ bill just for surcharges.

3. They do not handle exports properly. If you have customers in one of the channel islands, the UI does not show any options for export. If you go to create a label you will be hit with a error and no way to fix it.

All round frustrating experience. After spending thousands of pounds with them i think its time to move on. Absolute monkey business.

I have been using Sendcloud for almost one year, and this has been one of the most disappointing business experiences I have had with a shipping platform.

We are contractually tied to them until October, so unfortunately we still have to use their services. During the sales process, the promise was clear: with a recurring monthly subscription and a volume commitment, we would benefit from discounted shipping rates compared to public carrier prices.

In reality, the rates invoiced to us for Bpost and Mondial Relay are around 30% higher than the public prices available directly from the carriers. So I do not understand how these can be presented as “discounted rates”.

When I raised this issue with their commercial team, the answer was essentially that our contract is based on a volume commitment in exchange for discounted rates, that our volumes are within the expected range, and that no renegotiation or regularisation would take place. They also stated that the public Mondial Relay prices are “not comparable” because the contract includes different services, conditions and pricing structures.

But this does not change the core issue: if the “discounted” Sendcloud volume rate is significantly more expensive than the official public carrier price, then it is very difficult to consider it a real discount.

On top of that, when there are parcel issues, customer service closes tickets without properly resolving them, and credit notes that should be issued are not generated.

Overall, I feel misled by the commercial presentation of the offer. The recurring monthly fee, combined with shipping prices higher than the carrier’s public rates, makes this service extremely disappointing and financially damaging for a small business.

Item arrived in perfect condition, securely and safely packed, exactly as advertised, super-fast delivery, and exactly what I wanted! The item quality and seller service are excellent! I look forward to future purchases from this seller. Many, many thanks to a great seller. A+++++++++++-

Great service for the starting small business, easy to use, great value!

Sent very promptly to New Zealand. Very happy with the service! Track8ng was easy as well. Thank you very much

One of the best platforms to send and return packages. Easy to use and good pricing.

Really easy to use and saves me loads of time.
Highly recommended ⭐️ ⭐️⭐️⭐️⭐️