The product I purchased ( click floor…
The product I purchased ( click floor cleaner) was cheap rubbish , the pole bent and split the first time I used it , absolute rubbish quality , would not purchase from this company again, and if I wanted a refund I had to pay delivery cost to send back
Réponse de Sunny Bee
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@sunny-bee.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.