I ordered bras, specifically looking at the sizing chart to make sure I got it right. Whatever, I needed the next size up! Wasn’t too confident about contacting customer service, especially after rea... Voir plus
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Lisez les avis des autres
I ordered a long hoodie. Arrived within 8 days tracking was a bit hit and miss. The sizing was completely wrong at least two sizes too small. Contacted Sunny Bee who were very helpful. As I find it h... Voir plus
Poor service experience. Ordered item, used a separate delivery partner. The delivery company left item in an unsafe location and item disappeared. No refund proposed or no offer from sunny-bee to... Voir plus
Having previously left a review on Trust pilot about Sunny Bee, i am no further forward in receiving a refund - can anyone advise what the best route of action is please..... I've even reached out t... Voir plus
L'entreprise a répondu
2,5
Bas
863 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Poor service experience
Poor service experience. Ordered item, used a separate delivery partner. The delivery company left item in an unsafe location and item disappeared. No refund proposed or no offer from sunny-bee to resend item. This was not my fault. They had no problem to debit my account and I don't have the item. Upsetting experience.
I Would not recommend Sunny-be due to poor customer services.
14 septembre 2026
Avis spontané
Facebook order
Excellent from ordering to delivery, dealt with any problems swiftly and efficiently
Would highly recommend this company
19 septembre 2026
Avis spontané
Don’t buy!
Don’t buy!! I ordered a steam iron absolutely tiny and leaks water everywhere. Tried to return but not responding to email…
17 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The product I purchased ( click floor…
The product I purchased ( click floor cleaner) was cheap rubbish , the pole bent and split the first time I used it , absolute rubbish quality , would not purchase from this company again, and if I wanted a refund I had to pay delivery cost to send back
18 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@sunny-bee.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Long Hoodie size problem
I ordered a long hoodie. Arrived within 8 days tracking was a bit hit and miss. The sizing was completely wrong at least two sizes too small. Contacted Sunny Bee who were very helpful. As I find it hard to walk they let me keep the item , not much good to me though and gave me a full refund within days. Won’t order again due to sizing but the item itself was ok. Same problem with unwanted emails though.
7 septembre 2026
Avis spontané
I bought two of the crossover body…
I bought two of the crossover body handbags. Really poor quality. I bought them for security purposes in London but the strap was more likely to snap and I would lose everything
17 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry to learn that your recent shopping experience fell short of expectations, and we offer our sincerest apologies. We value your satisfaction highly and are committed to resolving this matter to your satisfaction. To ensure we can assist you efficiently, please contact us via our customer service email at service@sunny-bee.com. Our professional customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
excellent no issues
17 septembre 2026
Avis spontané
I ordered bras
I ordered bras, specifically looking at the sizing chart to make sure I got it right. Whatever, I needed the next size up! Wasn’t too confident about contacting customer service, especially after reading some reviews. Well! What a surprise! They couldn’t have been more helpful!
Told me to keep the unwanted bras and pass them on to save me postage, sending me the larger size I needed, and gave me a 20% discount on future purchases! Well done Sunny Bee! Excellent customer service
11 septembre 2026
Avis spontané
Bought an item on 1 July that is…
Bought an item on 1 July that is apparently still in transit despite the ‘VIP shipping’.
16 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Great communication
Super fast response to my issue with delivery, therefore not the fault of the company,more than helpful ,couldn't ask for a better service
15 septembre 2026
Avis spontané
Did not receive what I paid for
I ordered a bra it came and I liked so I ordered a 2nd one when the confirmation email showed incorrect address I immediately contacted sunny bee with correct shipping address, I emailed, and called spoke with automated voice and received email with correct shipping address and told not to worry! I have never received my order and emails to these people now go ignored by them however I'm still hassled everyday with offers to the point of harrassment and the Only reason I haven't unsubscribed is living in hope they may contact me about my order that I paid for! My advice is have nothing to do with this company. Their customer relations are non existant once they have taken your money..
1 août 2026
Avis spontané
Réponse de Sunny Bee
Dear valued customer, thank you for your feedback.
We sincerely apologize for the unpleasant experience you had. We would like to resolve this issue for you immediately. Could you please send a brief description of the order details to our customer service email at service@sunny-bee.com? Our after-sales team is ready to assist you and will provide a satisfactory solution within 24 hours.
Please give us a chance to make things right. Thank you for your understanding!
After posting my review on this…
After posting my review on this substandard company. I have sent numerous messages via e mail asking how to return item.I was told to contact them by e mail to their customer services. Again… no reply. They have all my info.
Don’t be tempted to buy from this scam company
15 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for your feedback.
We sincerely apologize for the unpleasant experience you had.
As Trustpilot is not integrated with our order system, we do not have access to your specific details and cannot proactively contact you.
Please reply to the request for information we sent so that we can get in touch with you.
If that is not convenient for you, please continue to contact our after-sales team at service@sunny-bee.com.
We sincerely hope to resolve your issue and appreciate your understanding.
Don’t waste your money!
Ordered storage bags that looked great on the Instagram advert. Nothing like the advert…really poor quality and they smell awful so no good for storing clothes/bedding etc.
Avoid this company!
14 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear valued customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience fell short of expectations and fully understand your dissatisfaction. Please send the relevant details to our customer service email at service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. We would greatly appreciate the opportunity to make things right. Thank you.
Do Not Buy. ordered a telephone bag which I have…
I ordered a telephone bag which I have to say is completely useless. I placed my phone into the compartment but,it didnt work so still had to remove phone to use. The clip at the front of the bag is already coming off after only one use. The zips aren't easy to use and get caught and the strap is extremely flimsy. Do not buy
12 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry to learn that your recent shopping experience fell short of expectations, and we offer our sincerest apologies. We value your satisfaction highly and are committed to resolving this matter to your satisfaction. To ensure we can assist you efficiently, please contact us via our customer service email at service@sunny-bee.com. Our professional customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Réponse de Sunny Bee
Dear valued customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience fell short of expectations and fully understand your dissatisfaction. Please send the relevant details to our customer service email at service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. We would greatly appreciate the opportunity to make things right. Thank you.
No confirmation email, but no end to marketing emails!
Never got a confirmation email or order number, but the product did eventually arrive. But now they keep sending me marketing emails, which you cannot unsubscribe from as the 'unsubscribe' link doesn't work. I emailed their customer service team on 31st July to tell them to delete my data from their system, but this has been ignored. I just want sunny bee to lose my contact information.
31 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations. We fully understand the inconvenience you experienced receiving multiple review request emails. We sincerely apologize for any inconvenience or trouble this may have caused.
To resolve this matter as quickly as possible, please contact our customer service team: service@sunny-bee.com. Our professional team will provide you with the best solution within 24 hours.
We value your support and hope to have the opportunity to make amends.
Bought an ice cube maker broke first…
Bought an ice cube maker broke first time I used it, very poor quality
14 août 2026
Avis spontané
Réponse de Sunny Bee
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@sunny-bee.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Holds Up Fairly Well
I bought this for everyday wear in changeable weather, mainly because I wanted something lighter than a proper outdoor jacket. After a few washes, it’s held its shape reasonably well and still looks tidy enough for commuting, which was my main concern. The water resistance is fine for light rain, but I wouldn’t rely on it in a proper downpour. Mine also arrived with a few creases from being folded, though they eased out after hanging it up.
7 septembre 2026
Bought a steamer/iron it arrived no…
Bought a steamer/iron it arrived no stopper on it to hold the water in the tank so water leaks out all over the clothes I needed it to take on holiday on sunday I am awaiting to hear back from them
7 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Valued Customer,
Thank you very much for taking the time to provide us with your feedback.
We sincerely apologize that your package was damaged during transit, resulting in the product being unusable. We fully understand the inconvenience and disappointment this has caused you. Ensuring that your product arrives in perfect condition is our fundamental responsibility.
Please send your order details and relevant photos to our customer service email address: service@sunny-bee.com. Our professional customer service team will prioritize verifying and processing your request within 24 hours of receiving your email and provide you with the best possible solution.
We kindly ask you to give us an opportunity to make amends. We will handle this matter properly until you are completely satisfied. Thank you again for your trust and patience.
No tracking available
No tracking available, non existent customer service, no goods?
1 septembre 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer,Thanks for sharing your experience. We’re sorry your order didn’t turn out as expected. Our support team is here to help, so please drop them an email at service@sunny-bee.com with your details. We’ll sort this out for you as soon as possible. Have a great day!
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