IT Support • Data Analysis • Cybersecurity Enthusiast

🌍 Location: Adama, Oromia Region, Ethiopia
📧 Email: bilalabdulkadir286@gmail.com
🌐 Website: bilalabdulkadir.github.io

Motivated IT Support and Cybersecurity professional with hands-on experience in troubleshooting, database management, and technical support. I'm passionate about automating IT operations, analyzing data with AI tools, and building solutions that enhance efficiency. Experienced in AWS, PartyRock AI, and data-driven decision making.

• 💻 Languages: Amharic (Native) • English (Fluent) • Oromo
• 🎯 Expertise: ServiceNow automation, IT operations, data analytics, AI tools, cybersecurity
• 🔧 Tech Stack: Python, Pandas, Power BI, AWS, PartyRock, HTML/CSS, GitHub
• 📈 Contributions: 150+ commits across public repositories

Analyze Data using AI with PartyRock - Completed May 2026

• ✅ Mastered AWS PartyRock for AI-powered data analysis
• ✅ Built intelligent chatbots for data-driven insights
• ✅ Leveraged generative AI for enhanced analytics workflows
• Hashtags: #AWS #AWSAI&MLScholars #Udacity

Star Development Association | Apr 2022 – Sep 2025

• Provided technical support and troubleshooting for 100+ users
• Resolved ServiceNow tickets with average resolution time of 4 hours
• Optimized system performance, reducing downtime by 25%

Dera City Administration | Mar 2020 – Oct 2022

• Managed and maintained critical database records
• Coordinated data entry and validation processes

• B.Sc. in Information Technology — Jimma University (2019) | GPA: 2.31
• Ethiopian University Entrance Exam — Hawas Preparatory School (2013)
• General Secondary Education Certificate — Adama Comprehensive Secondary School (2012) | GPA: 2.89

AWS-powered AI data analysis project showcasing intelligent automation

• Tech: AWS PartyRock, Generative AI, Data Analysis
• Achievement: Completed AWS AI & ML Scholars Program (May 2026)
• Focus: AI-driven insights, chatbot development, intelligent data workflows

Personal portfolio showcasing projects, skills, and professional journey

• Tech: HTML, CSS, Responsive Design, GitHub Pages
• Achievement: Modern UI with smooth animations and hover effects
• Link: bilalabdulkadir.github.io

Analyzed 500+ IT support tickets to optimize resolution times and identify bottlenecks

• Tech: Python, Pandas, Power BI, Excel
• Impact: Reduced average resolution time by 35%, improved team efficiency

University project implementing comprehensive management system with visual reporting

• Tech: Database Management, System Design, SQL
• Features: Order management, inventory tracking, sales reporting

World Economic Forum • Engineers Australia • Honor Society • ABC Hub • Life Expert LLC • IEA Xchange

• ✅ Completed AWS AI & ML Scholars: PartyRock Project (May 2026) ⭐ NEW
• ✅ Completed AWS AI Practitioner Challenge
• ✅ Certified in Cyber Security Operations (Forage)
• 🚀 Building ServiceNow automation framework for IT operations
• 📚 Advancing knowledge in cloud infrastructure (AWS, Azure)

• 🤖 Exploring AI-powered data analysis with AWS PartyRock and generative AI
• 🔭 Advancing ServiceNow automation and workflow optimization
• 🌱 Deepening expertise in AWS, Azure, and advanced cybersecurity
• 👯 Open to collaborating on AI automation, IT support, and data analysis projects
• 💡 Building tools to enhance IT support efficiency and reduce operational costs
• 📖 Contributing to open-source projects in IT automation space