osTicket + Trello integration plugin for easier ticket management. Tested with osTicket v1.18.1. Inspired by Slack plugin, and other Trello plugins.

• Create a card on Trello when an ticket is opened on osTicket;
• • Contains ticket title, body, creation time and creator name.
• Add ticket replies to its Trello card (as comments);
• • Contains reply body, sender and time.
• Stores the Trello card ID in osTicket (so you can move the card freely);
• Multiple instances possible (tickets can be sent to different Trello boards/lists).

1. Head to https://trello.com/power-ups/admin and create a new power-up;
2. In your power-up > API Keys > Copy your API key and save it somewhere.
   Then click on "manually generate a token", authorize it and save your token somewhere;
3. On your Trello board, open your brower dev. tools and search for your list ID.
   It should look like data-list-id="x97zaer456trez45r1z5r6e1". Save it somewhere too;
4. Clone this repo and move the TrellosT-Plugin folder inside your osTicket plugin folder : /osticket/include/plugins/;
5. You need to create a custom field in your osTicket forms (/scp/forms.php) and give it a variable name (cardId for example).
   Variable name must be consistent across all forms and field visibility must be set to 'Internal, Optional';
6. Go to your osTicket instance /scp/plugins.php and click on "Add a new plugin" > "Install";
7. Create a new instance of the plugin and fill the form with the previous info;
8. Enable the plugin instance and the plugin globally.

• Trello API Key : Your Trello Power-up API key, available at https://trello.com/power-ups/admin > Your power-up name > API Key;
• Trello API Token : Your Trello Power-up token, available at https://trello.com/power-ups/admin > Your power-up name > API Key > Manual token;
• Trello List ID : Your Trello list ID, available on your Trello board. Inspect element and find it, it should be under data-list-id;
• Trello Card ID Custom Field : Your osTicket custom field variable name. Each Trello card created will be stored in a custom field on your ticket;
• Trello Label Status Color : The color of the card label that will contain the ticket creator name (red/green/blue/black/white are working; others to test).

• Add ticket status as label on Trello
• Archive card on Trello when ticket is archived