• npm audit --fix for critical security updates
• refactoring event handler in core module
• added ccpacktimout delay to popup handler
• logging updates

• Added deduplication support for CustomViews applications to prevent multiple instances from running simultaneously in the same contact context. Key changes:

  • Added deduplicate boolean parameter (default: true) to control deduplication behavior
  • Enhanced contact resolution to handle both contact objects and contact ID strings consistently
  • Added state-based deduplication using contact lifecycle phases (CONNECTING, CONNECTED, ACW, etc.)
  • Improved error handling and logging for contact resolution failures
  • Logging improvements
  • Unified the contact handling code paths for better maintainability

What's Changed

• [2.19.0] Adding support AmazonConnectSDK for ACGR env

Full Changelog: v2.18.8...v2.19.0

This change fixes a discrepancy between normal custom CCP's login popup behavior VS ACGR custom CCP's login popup behavior. For non-ACGR, if you don't pass in loginOptions parameter to initCCP, the login page opens in a new tab. However, when ACGR is enabled, it opens in a new window because of the bug. This change fixes the bug and make the login popup experience consistent between ACGR and non-ACGR.

• Adds important stability update addressing periodic login popups that some customers experienced even when agents had valid authentication sessions. This update replaces the heartbeat mechanism used to detect changes in agent authentication status as Chrome now no longer recommends using timers for periodic state checks.
• Deprecates ccpSynTimeout and ccpAckTimeout init CCP Params
• Adds minor bug fix for ACGR

What's Changed

• Add email contactType in index.d.ts by @kathy2011 in #1016
• Adding missing type definitions by @jagadeeshaby in #1024

New Contributors

• @kathy2011 made their first contribution in #1016

Full Changelog: v2.18.4...v2.18.5

[2.18.4] - 2025-05-30

Added:

• Made change to address issue getting certain information during or immediately after a CCP Global Resiliency failover.
• Add getContactAssociationId API.
• Documentation updates for Email.
• Mark agent.getState() as deprecated.

What's Changed

• Fix the Verison number with generated artifacts by @jagadeeshaby in #1008

Full Changelog: v2.18.2...v2.18.3

What's Changed

• Update Documentation.md by @andywang219 in #973
• Updating documentation and typing for addParticipant and transfer() by @andywang219 in #976
• Update README.md by @bretticus-mc in #982
• Update Documentation.md by @danmanning in #983
• Fix to remove console.log message from site-proxy module by @jagadeeshaby in #1000

New Contributors

• @danmanning made their first contribution in #983

Full Changelog: v2.18.1...v2.18.2

[2.16.1]

Added:

• Made change to address issue getting certain information during or immediately after a CCP Global Resiliency failover.