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 "churn_risk" {:ids [50281 79 3941 1953 27 9876 253 2608 29138 281 14002 390 5234 281 247 32048 32 50282 50284 3221 27 642 13 253 3908 1057 417 2186 50284 2032 27 4754 13 253 3908 6556 50282 9819 4064 1381 346 34590 33 317 1405 15 681 995 346 19091 1381 346 24900 21821 33484 327 3919 45156 1852 2031 883 995 346 2915 1381 346 12764 2285 13 359 497 47045 7019 323 3919 15 7764 23005 253 21036 1078 6794 390 359 588 14002 776 2098 449 94 50282] :markers [18 28] :qtype 2}
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}
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 :state #laya/omap [["from" "customer@acme.com"] ["subject" "Duplicate billing on March invoice #4411"] ["body" "Hi team, we were billed twice for March. Please refund the duplicate before Friday or we will cancel our plan."]]
 :system-one "{\"model\": \"laya-rl-agent\", \"answers\": {\"department\": {\"type\": \"choice\", \"choice\": \"billing\", \"probabilities\": {\"billing\": 0.9734, \"technical\": 0.0098, \"sales\": 0.0098, \"other\": 0.007}, \"confidence\": 0.8907, \"action\": {\"act_probability\": 1.0}}, \"urgency\": {\"type\": \"score\", \"score\": 1.51, \"legend\": {\"0\": \"not urgent\", \"1\": \"soon\", \"2\": \"critical deadline or blocking issue\"}, \"probabilities\": {\"0\": 0.0879, \"1\": 0.3142, \"2\": 0.5979}, \"confidence\": 0.1944, \"action\": {\"act_probability\": 1.0}}, \"churn_risk\": {\"type\": \"noul\", \"noul\": 0.4312, \"confidence\": 0.5688, \"action\": {\"act_probability\": 1.0}}, \"is_phishing\": {\"type\": \"noul\", \"noul\": 0.0312, \"confidence\": 0.9688, \"action\": {\"act_probability\": 1.0}}}, \"usage\": {\"input_tokens\": 367, \"output_tokens\": 0}}"
 :typed-decisions-state #laya/omap [["invoice_id" "INV-2024-0913"] ["vendor" "Northwind Traders"] ["amount" 12480.0] ["po_amount" 11900.0] ["po_number" "PO-7781"] ["notes" "Second copy of an invoice received on 2024-09-02; freight line added since."] ["due_in_days" 3]]
 :typed-decisions-questions #laya/omap [["matches_order" #laya/omap [["type" "noul"] ["instructions" "Does the invoice match the purchase order?"]]] ["duplicate" #laya/omap [["type" "noul"] ["instructions" "Is this a duplicate of an invoice already received?"]]] ["discrepancy_severity" #laya/omap [["type" "score"] ["instructions" "How severe is the discrepancy between invoice and PO?"] ["criteria" ["none" "minor: within tolerance" "material: needs review" "severe: block payment"]]]] ["disposition" #laya/omap [["type" "choice"] ["instructions" "What should happen to this invoice?"] ["criteria" #laya/omap [["approve" "pay as-is"] ["hold" "hold for review"] ["reject" "reject and notify vendor"] ["escalate" "escalate to finance lead"]]]]] ["urgency" #laya/omap [["type" "score"] ["instructions" "How urgent is a decision?"] ["criteria" ["no time pressure" "this week" "today"]]]]]
 :typed-decisions "{\"model\": \"laya-rl-agent\", \"answers\": {\"matches_order\": {\"type\": \"noul\", \"noul\": 0.0, \"confidence\": 1.0, \"action\": {\"act_probability\": 1.0}}, \"duplicate\": {\"type\": \"noul\", \"noul\": 0.0872, \"confidence\": 0.9128, \"action\": {\"act_probability\": 1.0}}, \"discrepancy_severity\": {\"type\": \"score\", \"score\": 1.1524, \"legend\": {\"0\": \"none\", \"1\": \"minor: within tolerance\", \"2\": \"material: needs review\", \"3\": \"severe: block payment\"}, \"probabilities\": {\"0\": 0.1612, \"1\": 0.5855, \"2\": 0.1931, \"3\": 0.0602}, \"confidence\": 0.2106, \"action\": {\"act_probability\": 1.0}}, \"disposition\": {\"type\": \"choice\", \"choice\": \"approve\", \"probabilities\": {\"approve\": 0.438, \"hold\": 0.185, \"reject\": 0.2005, \"escalate\": 0.1765}, \"confidence\": 0.0608, \"action\": {\"act_probability\": 1.0}}, \"urgency\": {\"type\": \"score\", \"score\": 0.8553, \"legend\": {\"0\": \"no time pressure\", \"1\": \"this week\", \"2\": \"today\"}, \"probabilities\": {\"0\": 0.231, \"1\": 0.6826, \"2\": 0.0864}, \"confidence\": 0.2621, \"action\": {\"act_probability\": 1.0}}}, \"usage\": {\"input_tokens\": 620, \"output_tokens\": 0}}"}