August 2020 - Present

First dedicated DevOps/Platform Engineering hire for growing SaaS start-up. Lead design, implementation, and ongoing operations for zero-trust IaC for all Hoylu hosting. Lead FedRAMP Moderate compliance activites, obtained ISO 27001-2013 certificaton in 2022.

Focus on building the platform in a way that minimizes operational headcount. Developer Self-Service and inherent compliance are central tenants. Extrememly thin organizational structure, direct interation with senior leadership with strategic direction setting. DevSecOps and Agile leadership. Establish and scale process: release engineering, technical and customer support, IT financial planning and reporting, product engineering organizational structure.

• Azure Cloud Computing and Networking
• elastic stack (efk, log aggregation and Wazuh SIEM)
• Hashicorp Cloud Platform (Consul, Nomad, Terraform, Vault)
• Azure RBAC, Policy, KeyVault
• Azure DevOps/GitHub/git/GitOps
• Azure DevOps Pipelines
• Ansible/bash/az cli/REST API
• vagrant/docker
• nginx reverse proxy
• automated mutual tls
• Ubuntu VMs
• Supporting app stack using Java kotlin, .NET
• Consul service mesh primitives
• DAST/SAST/Penetration Testing

May 2019 - August 2020

Fully Billable Client-facing Consultant leading Agile, DevOps, and Cloud-Native implementation projects. Excellent in leading projects as implementation lead as well as project and delivery management lead.

Hands-on CI/CD Pipeline Engineering, Azure Kubernetes Service Deployment, Automation, and Operational process development, Enterprise-Scaled Agile/DevOps Framework.

Additionally performed Cloud Economic Assessments and Azure Cloud Migrations. Proficient in Azure design, implementation, and operation.

• Azure Cloud
• Azure Kubernetes Service
• Azure Active Directory
• Azure PaaS Serverless: Azure Functions, Azure Logic Apps
• Azure RBAC, Policy, KeyVault
• Azure DevOps/GitHub/git/GitOps
• Azure DevOps Pipelines
• PowerShell/Bash
• ARM/YAML/JSON
• vagrant/terraform
• Azure Site Recovery
• Microsoft Team Foundation Server (TFS)
• Windows / Linux Servers

November 2018 - May 2019

Work alongside management and engineering peers as a Player/Coach to drive a simultaneous Agile and Technology transformation: from long-cycle planning to 12-week SAFe Program Increments, from monolithic Java on web server Farms to Docker-based micro-services running in Kubernetes.

• Led Platform PI Planning and Execution activities through two PIs
• Developed Infrastructure-as-Code local development environment and initial DevOps process for new DevOps Platform team
• Developed multiple bash scripts and HEAT/CloudFormation Templates (IaC)
• Kubernetes Architecture, including multiple integrations, Vault, Aqua, OpenStack
• Served as Agile Product Owner and Agile Coach for Platform team
• Platform Operational Incident Commander and Problem Report Owner

• OpenStack Private Cloud
• HEAT/CloudFormations
• Canonical Kubernetes
• Juju/Salt
• PowerShell/bash
• Dynatrace/Zabbix
• Bitbucket/Jenkins/GitOps

September 2015 - November 2018

Drove Ford's internal IT Operations transformation department from heavily siloed, waterfall-based project structure to a Product-based organization with shorter feedback loops via more rapid project deliveries and less rigid organizational structure

• Data Center, Cloud, and DevOps Consultant: Next Generation Hosting Vision Project: Responsible to define vision for future Data Center and Hosting environments
  • Manager - Project Delivery: responsible for requirements development, coordination of multiple project workstreams' output for executive presentation
  • Consultant - Compute, Hosting, Cloud, DevOps, Network, Data Center: responsible for developing vision across multiple disciplines
  • Architect - Next Generation Lab: responsible for design, deployment, and operation of VMware SDDC Private Cloud, proving viability of new technology and approach
    • Successfully delivered multiple projects, from proofs of concepts and pilots to final testing environment prior to data center deployment
    • Responsible for all assets, service delivery, process creation, and coordination
    • Successfully employed extensive and detail-oriented vendor management to establish new precedents for service delivery times and quality levels
    • Self-organized Agile approach within very highly visible organizational strategic initiatives to establish new precedents for project / feature delivery times and quality levels
    • Leveraged grassroots approach to establish and sustain results-oriented "customer success" culture
    • Scaled up and handed off multiple initiatives, eventually including the lab itself
• Cloud and Delivery Consultant - Pivotal Cloud Foundry Platform Release 2
  • Cloud Consultant - Cloud: Hosted PCF Platform in Next Generation Lab, defining Cloud Hosting requirements for Production environments
  • Manager - Project Delivery: responsible for requirements development across multiple workstreams
• Cloud, DevOps, and Delivery Consultant - Next Generation Release 1
  • Cloud Consultant - Cloud: VMware, ACI, HPE, HCI, NetApp
  • Infrastructure Orchestration Design Lead - Work closely with vendor professional services
  • Delivery Manager - Collected data for Agile transformation
• DevOps Architect - Next Generation Release 2
  • Lead Tools Team
  • Lean Process Coaching
  • Cloud Architect
  • Agile Coaching
  • DevOps: git-ops

• Product Owner, DevOps Architect - DevSecOps Enterprise Framework
  • Docker-based pipeline-as-code to support DevSecOps Release Processes
  • Using docker, grafana, vault, and other tools for fully automated delivery zero-trust CI/CD toolchains for development teams
• Consulting Architect - Containers as a Services (Kubernetes Platform)
  • Consultant: Cloud, ITSM, Release Management, Infrastructure-as-Code, Platform-as-a-Service Design
• DevOps Architect - Microsoft SQL Platform as a Service Release 1
  • Product Owner Coach
  • Team Incubation
• DevOps Architect - VMware vRealize Operations Manager Platform as a Service Release 1
  • Product Owner Coach
  • Team Incubation
• DevOps Architect - IBM API-Connect API Platform as a Service Release 1
  • Product Owner Coach
  • Vision Setting
  • Team Incubation
• Consulting Architect - F5 iWorkflow Network Orchestration Platform as a Service Release 1
  • Consultant: Release Management, Infrastructure-as-Code, Platform-as-a-Service Design
• DevOps Architect - Next Generation Release 3
  • Program-level Vision Setting
• Agile Coach - Next Generation Release 3
  • Lead Project Managers and Scrum Masters as new Agile organization rapidly scaled up
• DevOps Architect - NetApp NAS Storage Platform as a Service Release 1
  • Product Owner Coach
  • Team Incubation
  • Consulting Architect: Release Management, Infrastructure-as-Code, Platform-as-a-Service Design
• DevOps Architect - Infrastructure as a Service Release 1
  • Product Owner Coach
  • Team Incubation
  • Lead Architect
• DevOps Architect - Next Generation Release Engineering
  • Product Owner Coach
  • Vision Setting
  • Process Architect
  • Established new Data Center infrastructure release process
  • Intensive 1:1 pairing with new Team Lead to prepare for Release Manager role

March 2012 – September 2015

Supported Enterprise and SaaS ERP product line in 24/7 99.9% SLA-bound environment. Full lifecycle and complete ownership of any system. Planning, Acquisition, Installation, Architecture, Configuration, Deployment, SOX 404 Compliance, Operations, Maintenance, and Decommissioning required for all responsibilities.

• Automation Team Lead/DevOps Engineer
  • Drastically increase deployment frequency to all Environments, including Blue/Green deployment and mid-day Production deployments
  • .NET Application Support, AD and SQL Server .NET Extensibility
  • Automate Server Build and Configuration: Windows Server, ESXi, SQL Server, IIS Server, App Servers
  • Reduce VM build time by 90% with automation, additionally reducing SOX 404 audit burden
  • Automate Backup Tape Management, including physical media lifecycle management
• Data Center Management
  • Rack/Stack/Manage all equipment in the Data Center, Document Best Practices
  • Data Center Space and Power Planning, Data Center Expansion and Relocation Project execution
• Enterprise Architecture
  • Rationalize start-up business requirements to plan and implement Compute, Storage, and Network design for Data Center to support rapid business growth
  • Develop, Implement, and Operate initial DevOps toolchain, git, CI/CD, Azure, ChatOps, Infrastructure-as-Code
  • Maintenance Window Planning and Execution
  • Planning and Implementation of Active Directory .NET extensibility to extend capabilities of Plex ERP SaaS
  • Integrate Plex ERP to internal processes to implement ITIL practices
  • Develop and Implement many developer tools to shift-left operations to .NET development teams
  • Disaster Recovery and Business Continuity Planning and Execution
• Infrastructure Engineer
  • VMware vCenter Planning, Operation, Upgrades
  • Microsoft Exchange, AD
  • AD and O365 Migration Planning
  • Production Support Lead Activities
    • In these activities, I was primary on-call 24/7/365 and responsible for rapid response, incident commander, and problem report owner leveraging 8D methodology

July 2008 - March 2012

Led transformation of IT department within North American Headquarters and grew from local branch only to regional leadership and participation in Global IT Projects.

Immediately delivered value; dramatically increasing the success rate of helpdesk tickets, significantly reducing call-backs, and affecting profound change in the business perception of the IT department using data-driven KPIs and ITIL v3 practices.

• Increased Client PC VirusScan compliance to 99%+; only site in region to achieve, pattern was copied by Central IT for Global application
• Telecommunications SME
• Regional IT Trainer, including Microsoft Project
• Automated Departmental Reporting and developed multiple KPIs that drove efficiencies
• Implement a grass-roots cross-functional 'key user' community among engineering and administrative personnel in other departments to increase support effectiveness

• 3 Annual PC refresh programs for 450+ staff, including white glove Executive delivery
• Implemented NA HQ WLAN: Planning, Install, Configuration
• Led ITIL-based ITSM tool roll-out, training, CMDB data architecture and operation, workflow automation
• Delivered 20% local staff IT headcount reduction via automation
• Led North America PBX migration to Managed Services, including training at 6 North America facilities

• Microsoft Enterprise Suite: Active Directory, Exchange, Windows Server and Client, End User Computing
• Data Center Management: Rack and Stack, Install and Configure
  • HPE Servers
  • Cisco IOS switches
  • VMware ESX
• Telecommunications and Network Lead
• Powershell and Windows Shell Scripting

December 2010

C++/C# Programming, Operating Systems, Networks, Computer Hardware, Software Project Management, Database

March 2017

I believe in Scrum and KanBan, I have seen them accelerate value, increase quality, and improve clarity of dialogue

July 2019

Obtained Industry Certification to support Vendor Accreditation Level