Software Engineering Student at University of Brasília (UnB)
Junior Business Analyst at Brasal Incorporações
I am an undergraduate student in Software Engineering at the University of Brasília (UnB) and currently work as a Junior Business Analyst, supporting the Customer Experience area at Brasal Incorporações.
My professional journey integrates technology, user experience, and business, with a focus on transforming processes, improving customer journeys, and delivering scalable solutions.
In recent years, I have actively participated in the implementation, support, and continuous evolution of the Salesforce ecosystem, working from go-live through day-to-day maintenance.
| Area | Skills |
|---|---|
| 🔹 Platforms | Service Cloud, Field Service |
| 🔹 Support | Level 1 & Level 2 Support |
| 🔹 Administration | Profiles, Permissions, Security |
| 🔹 Development | Flows, Validations, Process Automation |
| 🔹 Documentation | Technical & User Documentation |
Open to new opportunities and collaborations