This app setup a softphone using the Softphone SDK to be the supervisor.

When there is call to another extension, we will setup two call supervision session, each for one call party.

Create an .env file with the following content:

SIP_INFO_OUTBOUND_PROXY=
SIP_INFO_DOMAIN=sip.ringcentral.com
SIP_INFO_USERNAME=
SIP_INFO_PASSWORD=
SIP_INFO_AUTHORIZATION_ID=

RINGCENTRAL_SERVER_URL=https://platform.ringcentral.com
RINGCENTRAL_CLIENT_ID=
RINGCENTRAL_CLIENT_SECRET=
RINGCENTRAL_JWT_TOKEN=

AGENT_EXTENSION_ID=
CALL_SESSION_ID=

This following part is for softphone SDK, please refer to https://github.com/ringcentral/ringcentral-softphone-ts:

SIP_INFO_OUTBOUND_PROXY=
SIP_INFO_DOMAIN=sip.ringcentral.com
SIP_INFO_USERNAME=
SIP_INFO_PASSWORD=
SIP_INFO_AUTHORIZATION_ID=

This following part is for RingCentral Restful API, please refer to https://developers.ringcentral.com/:

RINGCENTRAL_SERVER_URL=https://platform.ringcentral.com
RINGCENTRAL_CLIENT_ID=
RINGCENTRAL_CLIENT_SECRET=
RINGCENTRAL_JWT_TOKEN=

AGENT_EXTENSION_ID is the extension ID of agent that you want to supervise.

CALL_SESSION_ID will be covered later.

Let agent login https://ringcentral.github.io/web-phone-demo/

Open browser console to watch then logs printed.

Let agent make a call with customer, and find a line like this in the console p-rc-api-ids: party-id=p-a0d7bc131844fz196cfb6059dz833984b0000-1;session-id=s-a0d7bc131844fz196cfb6059dz833984b0000.

In the example above, CALL_SESSION_ID is "s-a0d7bc131844fz196cfb6059dz833984b0000".

yarn install
yarn test

Call supervision will be inited. And we setup call supervision for two parties. So there will be two inbound call to this app (powered by softphone SDK).

And two *.wav files will be saved to disk, containing the audios from two call parties.