Modify: Add information on how to Switch Outlook/Hotmail accounts from Normal password to OAuth2 in the KB article on Microsoft OAuth #37

MS official site, Press and other 3rd party links

• support.mozilla.com Outlook and other apps are unable to connect to Outlook.com
• How To Geek: Thunderbird Has a Problem With Outlook, Hotmail, and Live Email Addresses - The problem stems from changes to Microsoft's authentication systems.

Description of the problem and solutions

• See also question SUMO Question 1437606: Thunderbird conflict with Hotmail
• In this KB article (https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202) there is no clear description of how to switch the password method from Normal password to OAuth2 in Thunderbird. There is a screencap is this SUMO article of someone who successfully did this, also copied below, (https://support.mozilla.org/en-US/questions/1417298#answer-1588949) which it would likely be helpful to replicate. I think this, along with an updated date of January 2024, would help users with this issue.
  

• On the Hotmail/Outlook side: 2 step verification must be on. See MS KB Article: How to use two-step verification with your Microsoft account
• Cookies must be set to ON in Thunderbird default browser e.g. Firefox or Chrome
• On the TB side: Thunderbird account settings for the outlook.com/hotmail account IMAP must be set to OAuth2 AND not Password
• On the TB side: you may have to change SMTP to OAuth2 and use an application specific password as well: See Microsoft KB article: https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944 <-- update looks like all you have to do is change it to OAuth2 for both SMTP and IMAP
• add screenshots
• add an SMTP screenshot
• add a note re: hat due to MS's "diversity" :-) of servers and deployments that there is no definitive solution/workaround and that TB could be broken again by MS at any time at any server in the field due to A/B testing and other stuff
• add TOC
• fix formatting to make it simpler