Bjarne Jensen

Meget venlig og hjælpsom dame jeg talte med. Jeg er meget tilfreds med den service som blev leveret, virkelig en god og positiv oplevelse.

I bought a Samsung Galaxy A53 5 G one week ago and installed everything according to the manual, and the phone was working perfect until this morning the 7th March where it was blocked, i try to unblock it according to the manual and i have been working in the Mobile business for 10 years so i know what i am doing regarding mobile phones, but everything was blocked and i decided to go to Samsung service center here in Warsaw Poland as there should be some kind of guarantee after only using the phone 7 days. Samsung told me they could unlock my phone but i have to pay for that the amount of 49 polish zloty and it will take 10 minutes to do it for Samsung I informed Samsung about the Guarantee but they informed me if i want to have the phone unlocked i had to pay so i did that, and i found out that i was not the only customer in the shop with this problem, so it is good business for Samsung but u think it is again the sales law in EU, I will not recommend anyone to buy a Samsung A53 in Poland. EU law stipulates that you must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised. In some countries national law may require you to provide longer guarantees.