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Recent reviews

DH

DH

Rated 1 out of 5 stars

Horrible experience, hostile costumer service, false claims, bait and switch. False inventory. No frames in stock. Discontinued frames to pad their online "inventory". They order from a 3rd party after they get payment. Charged on my credit card 3 weeks (borrowed my money while I pay the interest). 20 days after placing order I called, concerned because I hadn't yet received the frames (ordered without lenses), my emails weren't returned. I was blamed because: the frames were discontinued (it said in stock and took the purchase), I should have checked my spam folder, (nothing there and I received their sales emails fine), I should have set up a separate account on website to track order instead of using the BOLT app for tracking (in the confirmation email). Demanded immediate answers do you want a refund or a different pair, or not? blue or brown? The site still showed 5 or 6 including the discontinued pair I ordered. If they knew they couldn't get the frame and sent an email a couple days later, why wouldn't they have updated their website and call me, follow up? I wasn't sure I could trust them. I needed to see the exact frame, the webpage, or confirmation email showing me a picture of the frames, style, size, and color numbers, but they kept pushing. Beyond rude hostile, aggressive, bullying a person with disabilities, rather that giving an accomodation. I asked for them for speak slower, pause between sentences and give me a chance to think and ask questions, not an unreasonable request- illegal (ADA). I was told this is inefficient. Inefficient is everything they did Both the first person who claimed to be a supervisor Melissa,said no other supervisors or manager there first said the frames are backordered so you want to wait until the (21st a week later)or refund? I said let me talk to anyone else. I was put on hold and treated even worse by a person claiming to be the manager, Sarah. No frames coming on the 21st. I wanted the blue frames but there are two different blue styles and I didn't like the other. I have up and said just refund my money. Inside no one even apologized to me. Thats when I got an insincere, sarcastic apology. This is an American company. I expected better.