Commonlines Reviews 99

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I’ve been a customer for ages and really enjoy most of what Common Lines makes. The quality is top-notch, and if something goes wrong, they’re super supportive, offering compensation and helping you f... See more

Rated 5 out of 5 stars

Though the initial product I received was not what I ordered, I was assisted with fast and timely customer service to resolve the issue. Commonlines fullfilled my order and I’m pleased with its qualit... See more

Rated 5 out of 5 stars

Purchased the Eire hoodie and Jersey and love the quality and design! Can't wait to purchase some jewellery from here next. Thanks guys

Rated 5 out of 5 stars

Had some trouble with local postal services while traveling, but Joanna was incredibly helpful and responsive throughout the whole process. She stayed in touch, offered clear options, and made sure... See more

Company replied

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Company details

  1. Jewelry Store

Information provided by various external sources

Urban Lifestyle Jewelry EST 2018


Contact info

4.1

Great

TrustScore 4 out of 5

99 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Top quality!

Purchased the Eire hoodie and Jersey and love the quality and design! Can't wait to purchase some jewellery from here next. Thanks guys

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Though the initial product I received…

Though the initial product I received was not what I ordered, I was assisted with fast and timely customer service to resolve the issue. Commonlines fullfilled my order and I’m pleased with its quality.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

They Truly Care About Their Customers!

I’ve been a customer for ages and really enjoy most of what Common Lines makes. The quality is top-notch, and if something goes wrong, they’re super supportive, offering compensation and helping you figure out what to do next. I had two issues with different chains, and each time, I received fantastic help!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Great Pieces. I love the quality.
I also get a lot of compliments on the jewelry

18 September 2025
Unprompted review
Rated 5 out of 5 stars

quick response very helpful

quick response very helpful

9 September 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you so much for the positive feedback. We really appreciate it! Big Love, Team Common Lines 😄

Rated 1 out of 5 stars

15 days waiting and counting

Awful service. I ordered two products 15 days ago and haven’t received anything yet. They’re supposed to send it the next day but took them two weeks and now I won’t receive the products on time for a birthday present.
Never trust this kind of unprofessional instagram brands

12 September 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Hi Carlos,

I’m really sorry to hear about your experience. This isn’t the level of service we aim to provide. While most of our orders are shipped out the next working day, there was an unexpected delay with yours. Your order is now on its way and will be with you shortly.

We completely understand how frustrating it is when something you’ve ordered for a special occasion doesn’t arrive in time. We’re proud of both our products and service, and feedback like this helps us ensure situations like this don’t happen again.

Adam, Common Lines

Rated 5 out of 5 stars

Quality silver jewelry with great service!

The quality of the Anchor ring is phenomenal and came quite quick considering the international transit. I contemplated a return due an initial sizing issue and Joanna was so kind and patient with me. Ultimately I ended up keeping the ring and am so glad I did!

7 August 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you so much for the positive feedback. We really appreciate it! Big Love, Team Common Lines 😄

Rated 5 out of 5 stars

The product was very well packaged

The product was very well packaged, I was satisfied, it is the same as in the photo.

25 July 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you so much for the positive feedback. We really appreciate it! Big Love, Team Common Lines 😄

Rated 5 out of 5 stars

Excellent support and resolved delivery issues

Had some trouble with local postal services while traveling, but Joanna was incredibly helpful and responsive throughout the whole process. She stayed in touch, offered clear options, and made sure everything was sorted. In the end, I received my parcel without issues. Great service, really appreciated the care and communication!

Bracelet I ordered is awesome though

11 July 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you for sharing this. We’re so glad Joanna could help get everything sorted and that you’re enjoying your bracelet. Your support means a lot to us.

Rated 5 out of 5 stars

Perfect

Perfect, quick response, good merchandise

26 May 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you so much for the positive feedback. We really appreciate it! Big Love, Team Common Lines 😄

Rated 5 out of 5 stars

Best customer service

Bought a CommonLines Elements bracelet online from Selfridges and was really happy with it.

Unfortunately after wearing it everyday for about 3 weeks it started to come undone from one side. I wasn’t sure if I should reach out to Selfridges or go directly to CommonLines. I thought it would be easier to go to CommonLines as it is their product and would probably want to know of any feedback. Let’s say I’m glad I did go directly to them. The customer service that I received was probably one of the best. All I did was send them proof purchase and a picture of the issue and they resolved it within days.

I was kept informed of what they were doing at every step.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great piece!

28 February 2025
Unprompted review
Commonlines logo

Reply from Commonlines

Thank you so much for the positive feedback. We really appreciate it! Big Love, Team Common Lines 😄

Rated 4 out of 5 stars

Mixed experience but resolved in the end

I love the brand’s vision, but the gold-plated pieces didn’t meet my expectations in terms of quality, which made the experience frustrating. That said, the team did replace the items in the end, which I appreciated. There’s potential, but room for improvement.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Best fitted quality caps i have ever bought!

I have been looking for a cap with a good fit for a long time. I have ordered about 7 of them by now, but none of them fit as well as the one from Common Lines! I recommend it to everyone. You can tell that time has been spent on designing the right fit. I have contacted them several times via DM with questions, and they responded within 2 minutes, great!

Also quick shipping.

Will definetly shop here again!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Guys don’t spend your money on this…

Guys don’t spend your money on this brand because you will throw it away. my experience was as follows: my order could not be delivered to the address I had indicated, and without being notified and without having asked me for a new address the package was returned. I’m contacting the brand for a refund but their answers are vague and not clear. unfortunately I think I will never be refunded.

23 December 2024
Unprompted review

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