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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases. People frequently mention issues related to the orders they placed, such as delays in receiving their items or not receiving them at all. Consumers are also generally disappointed with the quality of the products they receive, often describing them as cheap. Furthermore, many reviewers report difficulties in obtaining refunds or contacting customer support when they encounter problems. The company's website is another source of frustration for many, with reviewers expressing concerns about its misleading information.

Based on these reviews

Rated 1 out of 5 stars

I ordered a cream jumper from you ,unaware it was a chinese company i was dealing with and this morning i recieved a brown tiny jumper posted in China please dont pose as an Irish company i have... See more

Rated 1 out of 5 stars

This company should get minus stars, they say they are based in Dublin but they are not, the products seem to come from China. I ordered two pairs of runners, I had to wait 3 weeks for them to arrive.... See more

Rated 1 out of 5 stars

Still waiting on my refund. Absolutely rubbish Chinese clothing The company is not based in Dublin but in china. This is the return address they gave Return Address: Contact Name: Wei Xi... See more

Rated 1 out of 5 stars

This company sent the wrong item, then suggested if I send them an extra €10 they would ship the correct item . When I objected they offered to ship rain coat as ordered. When it arrived it was t... See more

Rated 1 out of 5 stars

Poor quality clothing arrived, made contact to return the dresses, was informed i could keep the dresses and if I sent them another €10 they would send me a different size. After many emails back and... See more

Rated 1 out of 5 stars

Absolute scammers not a Dublin company at all the phone number doesn’t exist. The emails are computer generated bullshit quality is exactly not like what is on the website. Impossible to get refund of... See more

Rated 1 out of 5 stars

Like everybody else i thought it was am irish company. I ordered boots that never came! Ps their customer seriver number 089 9635189 doesnt exist

Rated 1 out of 5 stars

OMG Stay away from this website. It’s an absolute scam of a clothing company. I wish I read the reviews before spending 60 euros. I wish that google would remove them from their google search for be... See more

Rated 1 out of 5 stars

I ordered an outfit & did no research. The name Caitlin -Dublin made me think it was Irish. It was unsatisfactory purchase & I received several emails offering me to keep item & choose something else,... See more

Rated 1 out of 5 stars

Less than 1 ⭐, is there any way of stopping this so called Irish shop , obviously it's from china , quality is so bad, trying to scam me out of another €10 , STAY AWAY from this company

Rated 1 out of 5 stars

Ordered a dress what arrived was completely different colour several times too big completely open down the front and nothing like what I ordered. Dreadful material and awful looking piece. I contacte... See more

Rated 1 out of 5 stars

I found a beautiful coat on this website and read that it was a girl who had set up her own Dublin based business.I felt I was buying Irish and getting a fabulous coat in the process. The coat was awf... See more

Rated 1 out of 5 stars

I purchased a coat that looked beautiful in the picture good quality and well finished. I did not receive the same coat. The coat that I received was a very cheap copy of the quote that was advertise... See more

Rated 1 out of 5 stars

They are terrible to deal with, I wanted a full refund as I ordered two of the same dresses by mistake never even took the other one out of packaging but they made me take it out take pictures incase... See more

Rated 1 out of 5 stars

BUYER BEWARE! This is absolutely NOT a Dublin-based business, in spite of what it says on their website caidlin-dublin.ie. The items are shipped direct from China and are of appalling quality. Also,... See more

Rated 1 out of 5 stars

Have not received item. Not an Irish company as shoes would have been here by now. Deliberately misleading. Have since received shoes. Not the right colour and the cheapest, tackiest laces I have... See more

Rated 1 out of 5 stars

Zero stars if possible! Absolute scam of a website and should not be allowed trade and trap more vulnerable customers. It says it is an irish company working in dublin with 30 day money back guarante... See more

Rated 1 out of 5 stars

AVOID!! Foolishly I ignored the reviews and ordered a dress which looked lovely in the picture. What arrived was a flimsy rag which bore little resemblance to my order. Trying to contact Alex - the... See more

Rated 1 out of 5 stars

This is not an Irish company it is extremely misleading. Do not purchase from this site. I purchased runners and when they arrived weeks later they were nothing like the pictures they were cheap and t... See more

Rated 1 out of 5 stars

This company pretends to be Irish (“Caitlin Dublin”) but is actually operating from China. Their website says they are governed by Irish law and even promises a 30-day money-back guarantee, but in re... See more

Rated 1 out of 5 stars

Should be shut down! Disgraceful! Phone number is not valid and no1 to contact when in need! Absolutely shameful ragin I didn’t look at the reviews before ordered !! And to think I thought it was a... See more

Rated 1 out of 5 stars

Avoid this company. Advertising as Caitlin-Dublin but ships from China. The shirt i ordered for €45 was rubbish. More material in a spiders web. No shirt tags on inside. Terrible quality. Took ages to... See more

Rated 1 out of 5 stars

The website makes it look like an Irish store with beautiful quality pieces. The item I ordered arrived in a tiny envelope packet and material was nothing like the website. The address label on the pa... See more

Rated 1 out of 5 stars

Ordered orthopedic shoes for nearly €100. Got cheap canvas runner so ugly I wouldn't be caught dead in them. About 5month forward and back asking for refund. They only refund on receipt of shoes back... See more

Rated 1 out of 5 stars

I would give this scam company a zero star rating. Wrote a review back in August. Goods were purchased early July still getting emails this week. No address to return, was exactly same experience as... See more

Rated 1 out of 5 stars

I ordered the shoes in May and only starting wearing them in September as they wear black loafers I bought for Autumn/Winter. After wearing them only about 5 times, I noticed that the heel on one sho... See more

Rated 1 out of 5 stars

I bought orthopaedic shoes for my mom that were nearly €50 and what arrived were lighter than air. You wouldn't put them on a play doll. They were nothing like the picture and the quality was absolu... See more

Rated 1 out of 5 stars

SCAM WARNING! SCAM WARNING! The cloths are nothing like what is advertised. €120 quality mans winter jacket was a €10 cheap coat that you would buy on Wish. The size was absolutely wrong and they don... See more

Rated 1 out of 5 stars

Item sent did not reflect the specifications detailed on the website. Trying to get a refund is extremely difficult and frustrating as they keep asking for pictures of the package, then the item. They... See more

Rated 1 out of 5 stars

Ordered three dresses, took eleven days to arrive. All were not what the images looked like, low grade quality of fabric and one in particular looked like a dressing gown. There was no invoice enclo... See more

Rated 1 out of 5 stars

I ordered a dress successfully but was then emailed to say it was out of stock and would I like an alternative! I said no thank you and I asked for full refund but have heard nothing from customer su... See more

Rated 1 out of 5 stars

I ordered a pair of orthopedic runners size 41 first of all I was waiting over two weeks for them to come and when I got them they were to small not great quality I emailed the company to tell them an... See more

Rated 1 out of 5 stars

Ordered two dresses, took eleven days to arrive. Both were too big, low grade quality of fabric and one was completely see-through. There was no invoice enclosed with delivery & no contact details at... See more

Rated 1 out of 5 stars

Baught two items off Caitlin Dublin. Both were extremely poor quality and sizing is terrible. Do not look as they do in the picture and are different materials. Really poor quality of clothes wouldnt... See more

Rated 2 out of 5 stars

Ordered two pairs of shoes from Caitlin dublin on the 1 st of September. Still haven’t received the order Slow to communicate back Mobile number doesn’t work. I live in Ireland and thought the... See more

Rated 1 out of 5 stars

Not Irish, my very delayed order arrived from China, items not as described! Would give it 0 stars, if that were possible. Edit: return process impossible, kept getting excuses for not giving return... See more

Rated 1 out of 5 stars

Winter Coat arrived today after waiting weeks. The company is in China not Dublin. The photo of the coat was fantastic was really looking forward to its arrival. The reality a cheap badly made... See more

Rated 1 out of 5 stars

Avoid at all costs. Really poor quality clothing that you can’t actually wear. Alex will reply with long emails to deflect from issues and complaints. Tried to get a refund…but Alex offered a percent... See more

Rated 1 out of 5 stars

This is NOT an Irish business. It is a Chinese based company. Goods are NOT shipped from Dublin. Because it's a Chinese company & Chinese website you may not be protected by EU distance selling la... See more

Rated 1 out of 5 stars

NOT AN IRISH company absolute disgrace they can get away with this. Worst rubbish clothes I’ve ever seen and don’t refund like promised. AVOID at all costs

Rated 1 out of 5 stars

Please beware of a SCAM! The items are of the exact same quality as SHEIN/Temu. When I received my order it came from China and not Dublin. When I requested a refund they created a massive problem. Th... See more

Rated 1 out of 5 stars

This company needs to be investigated, ordered a pair of boots, size 6 and half, it's a fit for a five and half, no policy on returns, sent several emails , next I'll be contacting the relevant author... See more

Rated 1 out of 5 stars

Ordered 1 item, recieved 2 of the same item very bad quality all from a company in China... Tried to contact their 089 number does not exist, emailed them offered a 10% refund for the 82e charged, j... See more

Rated 1 out of 5 stars

AVOID BUYING FROM CAITLIN DUBLIN-NOT AN IRISH COMPANY. Ordered a dress, took 10 days to arrive. Quality was filmsy and size L was a size 10 at best. This company is a SCAM who basically don't have a... See more

Rated 1 out of 5 stars

This company is obviously a scam. I received a pair of orthopedic shoes today and they were worthless rubbish. AVOID

Rated 1 out of 5 stars

Received my order and knew before I opened it that they would be rubbish . Box was so light. Quality of the trainers were so bad. Definitely a shein/ temu product and not an irish company. Do not ord... See more

Rated 1 out of 5 stars

BEWARE BEWARE of This company goods are soon bad and I have been scammed out of money , unable to get any return label or refund, stay away from them

Rated 1 out of 5 stars

Caitlin-Dublin is in China.....The item I ordered was nothing like it was on website.....Ordered size Small, item would probably fit 6ft lady......really poor quality, a rag! I tred to return it... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID!!!! Scammers!!! Clothes look like they ere from Shin. The package was sent from China! Poor quality. I want to return a jumpsuit I bought but they are not replying to emails

Rated 1 out of 5 stars

This company is a scam. It's worth no stars. It's not Irish at all. This is to make you think you ate buying Irish and it's from China. I received my runners and they were absolutely disgraceful. Th... See more

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Company details

  1. Fashion Accessories Store

Written by the company

We're not just another clothing company. We're storytellers, weaving narratives through carefully crafted garments that speak to the individual spirit. Each piece in our collection is a testament to our belief that fashion should be a celebration of personal identity—comfortable enough to live in, elegant enough to turn heads.


Contact info

1.2

Bad

TrustScore 1 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Impossible to return ill fitting shoes

Shoes did not fit even though they should have they were too small and very uncomfortable. When I tried to find return details, I was directed to an email address. I've now had three emails where the person will not provide me with the details for returning the shoes, but instead offered me the chance to pay €10 for a new pair to cover shipping without returning (I did not want this as I bought a different pair in the meantime), then no cost to send me a new pair, then a 10% refund without returning. Terrible service - would strongly discourage anyone from using this website.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

This company is a complete fraud and…

This company is a complete fraud and has no association whatsoever with Dublin Ireland. Bought an item from them that was garbage for €65.99. Requested a refund and they replied late on 2 different occasions trying to talk me out of returning the item. I eventually paid €23 to return the item to China but they still did not refund my €65.99. Avoid this company - they are fraud and should be closed down.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheap tat....clothes are dreadful

Cheap tat....clothes are dreadful. All made from polyester. They do not look like what is advertised on site. Also they actually come from China, not Dublin I thought this was an Irish company. I spent almost 200 euros on 2 blazers and 2 trousers and the clothes are complete crap. They looked about 10 euros in total. If someone lit a match beside me...I would go up in a ball of flames. I've been conned!!DO NOT BUY FROM THIS WEBSITE.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Bought a dress 10 days ago thought or…

Bought a dress 10 days ago thought or under impression it was coming from boutique in Dublin, it hasn't arrived said it was out for delivery post has gone nobody delivered to me .emailed twice as wanted for wedding that has also gone by..I was under impression this was irish boutique ..

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Refused to refund

I order 2 dresses . One was ordered by mistake. I sent an email to cancel it, they still went ahead to ship it. The dresses came but it looked terrible. I emailed them to send me a return address . After i refused the 20%Offer.I posted the dresses and the tracking shows the courirer is waiting for them to pay tax so the dresses can be delivered but they refused to pay. I payed €30 to ship the dresses back to them. I've sent several emails , i've tried to contact them through the phone number provided but no reply. The company should be shut down completely.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. It's worth no stars. It's not Irish at all. This is to make you think you ate buying Irish and it's from China. I received my runners and they were absolutely disgraceful. They shouldn't be able to get away with this. It should be taken down off the website .

23 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a cream jumper from you…

I ordered a cream jumper from you ,unaware it was a chinese company i was dealing with and this morning i recieved a brown tiny jumper posted in China
please dont pose as an Irish company
i have just lost 60 euro on a sham
Caitlin advertises as a Dublin company its not true

22 October 2025
Unprompted review
Rated 1 out of 5 stars

This company should get minus stars

This company should get minus stars, they say they are based in Dublin but they are not, the products seem to come from China. I ordered two pairs of runners, I had to wait 3 weeks for them to arrive. The quality is terrible, very inferior. I have been requesting a refund for weeks and the most they have offered is 10% back and to keep the products, advising me that this option would help me to avoid the time and cost of an international return shipping! I have reported the company to the CCPC. Avoid them at all costs - products awful and definitely false advertising!

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality clothing arrived

Poor quality clothing arrived, made contact to return the dresses, was informed i could keep the dresses and if I sent them another €10 they would send me a different size.
After many emails back and forth the best they offered me was a 30% refund.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Quality

I found a beautiful coat on this website and read that it was a girl who had set up her own Dublin based business.I felt I was buying Irish and getting a fabulous coat in the process. The coat was awful. Flimsy material that would split in your hand. Total scam. I felt so stupid! Don't buy from this site.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

This company sent the wrong item

This company sent the wrong item, then suggested if I send them an extra €10 they would ship the correct item . When I objected they offered to ship rain coat as ordered. When it arrived it was the same cheap dust coat as previously sent.
Totally unreliable, no refund, dodge company.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

OMG Stay away from this website

OMG Stay away from this website. It’s an absolute scam of a clothing company. I wish I read the reviews before spending 60 euros.
I wish that google would remove them from their google search for being such scam artists. Quality of clothing horrific!!!

17 October 2025
Unprompted review
Rated 1 out of 5 stars

I received a cheap imitation of the coat

I purchased a coat that looked beautiful in the picture good quality and well finished. I did not receive the same coat. The coat that I received was a very cheap copy of the quote that was advertised.
It could not be considered a coat it had the weight of a lumberjack shirt and was so thin you could see through the material. The coat that was in the picture was luxurious and thick. The picture also showed the cough of the coat turned up and in the picture the sleeve was beautifully finished and lined. The coat I received was very poorly finished and had no lining this company is a con.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!

AVOID AVOID AVOID!!!! Scammers!!! Clothes look like they ere from Shin. The package was sent from China! Poor quality. I want to return a jumpsuit I bought but they are not replying to emails

15 October 2025
Unprompted review
Rated 1 out of 5 stars

They are terrible to deal with

They are terrible to deal with, I wanted a full refund as I ordered two of the same dresses by mistake never even took the other one out of packaging but they made me take it out take pictures incase I damaged it. I got a 20% refund in the end but I wanted a full refund. Cheap clothes not worth the price, poor quality. Would not recommend!!!

1 September 2025
Unprompted review

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