DORADO Reviews

1,794  Excellent
TrustScore 4.5 out of 5

4.7

In the Jewelry Store category

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Reviews4.7

1,794 total


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Rated 5 out of 5 stars

Beautiful and Stylish

Beautiful and Stylish
I've been looking at this jewelry for a while on social media and finally decided to order as a birthday present to myself! I ordered 3 chains (name, year, initial). They far exceeded my expectations. I wore them for a photoshoot and they really popped in the pictures.

Date of experience: 12 September 2024


Rated 5 out of 5 stars

Great service Thank you Dorado .

Dorado was so easy to order and also great with communicating throughout the whole process until it was delivered . Not to mention fast shipping and the jewelry is priceless great shine and feel to it . Thank you Dorado I will be ordering again !

Date of experience: 13 September 2024


Rated 4 out of 5 stars

Great but…..

I love the jewelry it came exactly as expected my only issue is I didn’t receive a clasp on the end of the anklet as I did for the necklace

Date of experience: 15 September 2024


Rated 5 out of 5 stars

AMAZING

Really good with tracking as well as shipping time!! I got a necklace with my boyfriends name and im OBSESSED its so cute and not bulky at all!! It doesnt feel uncomfortable or nothing and it absolutely elevates all of my outfits!! I really do reccomend and I will be shopping again!

Date of experience: 09 September 2024


Rated 5 out of 5 stars

This was my third order from Dorado and…

This was my third order from Dorado and I was very pleased with each item. This time I ordered four pieces and each was unique in their own way. I ordered two more pieces after receiving these. All are gifts for family and friends. I can't wait to give them out because I know the recipients will love them. I am now a true Dorado client. Thanks for great customer service too. Dorado keeps me informed about each step of my order and I love that

Date of experience: 15 September 2024


Rated 5 out of 5 stars

10/10 Recommend

I received my order quickly, and both necklaces were beautiful and great quality. Customer service was very responsive when I had a question and again, these necklaces are SO PRETTY. Will be ordering again.

Date of experience: 11 September 2024


Rated 4 out of 5 stars

These are great pieces

These are great pieces, they are birthday gifts so I wish the little cards came for each gift, but I guess since I bought a couple at one time it only came with one card- and the card it’s to show how to maintain the jewelry. But I will definitely buy more.

Date of experience: 04 September 2024


Rated 5 out of 5 stars

Must haves

The pieces arrived at the exact date of the expected delivery date. The quality of the products are top-notch. Packaging is very minimal and elegant.

Date of experience: 10 September 2024


Rated 5 out of 5 stars

Excellent Company

I bought two necklaces one with my full name and another with just my initial and I love them. I love that they’re sweatproof (because I sweat a lot) and that I don’t have to take them off everytime I shower because they’re rust proof and water resistant.

Date of experience: 06 September 2024


Rated 5 out of 5 stars

Honored a warranty without hesitation.

Dorado honored a warranty on a specialized name order necklace , when the chain broke after 3 months. I am more than amazed! This is such a reputable company I have already recommended to friends. The necklace is beautiful and my granddaughter is so proud to wear it!

Date of experience: 05 September 2024


Rated 1 out of 5 stars

Poor service and cheap products

I ordered from Dorado and didn’t get what I was expecting at all the hoop earrings were extremely small and the necklaces were too small and felt as if they could easily break. You see all these people raving about how nice their pieces are but they must be getting paid to lie. The same day I received them is the same day I requested to return them only for their customer service team to say they respond within 12-72 hours although their website says 12-24 hours when I finally get an email asking for my order number and and name on my order they took another 12-72 hours to respond back just to tell me that if it reaches 10 days I can’t return the products and to send them pictures if I want to continue the return. However it’s taking 3 days to respond to each email. By the time I get any return information of course it’s gonna be 10 days. I feel scammed and will never order from them again and I will
Make sure I tell everyone not order from them. And one more things they’re trying to offer store credit as a fix when it’s returned. NO I didn’t pay in store credit so I don’t want a store credit.

Date of experience: 02 September 2024

Reply from DORADO

Hello JP,

We are very sorry for the delay in communication. We are happy to honor your refund as long as we are contacted within the 10 days. We have requested your information so that we can refund you and resolve this issue quickly. We appreciate your feedback and aim to create a better experience for everyone here at Dorado!

Thank you,
Patricia


Rated 5 out of 5 stars

I LOVE this necklace I just don’t want…

I LOVE this necklace I just don’t want to take it off I got it with my husband’s name and he loved it too! It’s a good sturdy chain and didn’t turn my neck green! It also arrived earlier than expected so big bonus! I will be buying from dorado again soon. ☺️

Date of experience: 08 September 2024


Rated 5 out of 5 stars

10/10

The necklace was very pretty & it has some nice weight to it. I will say due to high demand the tracking process to see every step wasn’t very accurate but once I sent customer service an email they updated me. I love my necklace!

Date of experience: 26 August 2024