Fly Sharp Reviews 

3,044
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 916 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members who go out of their way to assist with itinerary adjustments and special requests. Many people find that organizing trips and securing prompt assistance through phone lines makes travel planning much easier. Some reviewers were not happy with the frustrating customer service encounters and communication breakdowns during urgent situations. A few other people also felt that the refund procedures were deeply problematic, frequently facing unexpected extra costs or lengthy delays. Others reported receiving conflicting information regarding ticket modifications when trying to resolve issues.

What people talk about most

Customer service

Consumers find customer service to be deeply divided, with some reviewers praising prompt, professional... See more

Staff

Customers had great appreciation for the staff, frequently highlighting the professional, patient, and... See more

Booking process

People report ambiguous experiences with booking process, as many reviewers highlight a smooth and... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising polite and efficient staff who... See more

Refund

Reviewers express dissatisfaction regarding refund experiences, noting delays where refunds take time to be... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was about to give 5 stars because I got the tickets cheaper than anywhere else. But I had to call them 5 times just to get the email confirmation about the ticket and the payment. Even though they w... See more

Rated 3 out of 5 stars

Was slightly worried this was a legit company after buying flights to miami and reading reviews. However flights went smoothly with no problems. Before the flights we noticed name was slightly wrong... See more

Company replied

Rated 4 out of 5 stars

Called Fly Sharp and spoke with Mr Parag to upgrade to Business Class but unfortunately no seats were available on the booked flight. Mr Parag was polite and offered to book on a later flight, but th... See more

Company replied

Rated 4 out of 5 stars

I had to cancel flights at short notice due to a family situation and Lucky at Fly Sharp helped to make this as smooth as possible including refunding some of my fare. Thank you, Lucky.


Company details

  1. Travel Agency

Written by the company

www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(3,044)

904 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking process made easy .. polite and attentive

I just wanted to say thank you to Donald for your help. You’ve been incredibly polite, patient, and attentive throughout the process, and I really appreciate how easy you’ve made everything in Booking. Able to answer all my queries. I will do another feedback once I receive tickets. 👏🏻

22 September 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally entered my surname…

I accidentally entered my surname incorrectly when booking my flight through FlySharp. I called customer service, and Agent Rachit was incredibly helpful. He corrected my name quickly and didn’t charge any fee. Excellent customer service—thank you, Rachit, for making the process so easy!

22 September 2026
Unprompted review
Rated 1 out of 5 stars

I am responding to Fly sharp reply…

I am responding to Fly sharp reply about my review;
Below is the closing note of fly Sharp staff message .

Kind regards,
Renna
Reservations Team
FLYSHARP Travel Services
020 4621 5340

Booking Refrence: R6ZHYP

This is to confirm the name of your staff above Renna. My booking Refrence is also shown 👆🏾
I am only saying a fact about your company to save the public from the trap of your injustice. As you are very unjust to me. And you avoid to take any responsibility. I felt cheated and very disappointed by Fly sharp company and their staff. Very unreliable and negligent.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

I personally dealt with an extremely…

I personally dealt with an extremely helpful gentlemen called Robin who made a name change on my ticket as painless as he could considering it was £135.00 which was very painful and the most I've ever had to pay for a name change, over double infact but nevertheless Robin was very good at assisting me 5 stars for Robin 2 stars for fly sharp and indigo for the name change fee!

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Immediate reaction

I’m very happy with the staff I talked Aarav is very nice and polite. He sorted my enquiry quickly. He was very friendly and approachable.
Thanks to Aarav

21 September 2026
Unprompted review
Rated 5 out of 5 stars

I like fly sharp.com

I like fly sharp.com . There is a good customer services and quick responses on a second.. robin is helpful in booking process.. and he has discounted the ticket price…

21 September 2026
Unprompted review

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