I am a student and got used the scispace very much and when I ask them to give me a discount they gave me 20% discount which is ok for me
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SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.
Contact info
- Suite # 217 691 S Blvd CA, 95035, Milpitas, United States 
- 8431021544
- community@scispace.com
- scispace.com
Replied to 53% of negative reviews
Typically replies within 2 weeks
Great service
Great Service
Great for research. Also very helpful and prompt during refund of continuous subscription.
Very useful for students and researchers
Scispace is very helpful for my research work. The tools work well and make writing easier. I really appreciate the support team and the website design.
Helpful tool for literature review
I am a student and got used the scispace very much and when I ask them to give me a discount they gave me 20% discount which is ok for me
Sciscape saves my life and time
scispace really helps me to search and find key findings for my literature review and research. really helps me in extraction of data on what i want making reading article is much easier
Not what I expected
While checking for accuracy of citations and sources it completely fumbled with Statistics finding numbers that don’t appear in the sources, when I fact checked stat was none existence. And its AI detector is also just as unreliable as GPTzero, what a disappointment.
Customer service verty helpful
Misleading “Premium” Plan and Poor Refund Experience
I subscribed to SciSpace Premium expecting full access to their AI research assistant for summarizing and analyzing papers. However, after paying for an annual plan, I discovered that each query or paper upload consumes a lot of credits, and once those credits run out, the main feature (the “AI Agent”) becomes unusable.
This limitation was not clearly mentioned on the pricing or checkout page. Only after contacting support did I learn that the Premium plan’s “unlimited access” applies mostly to minor tools (citation generator, paraphraser, etc.)—not to the core AI research assistant I paid for.
When I requested a refund, support refused, claiming I had used more than 300 credits, even though I wasn’t informed that using the service would disqualify me from a refund. The responses I received were template-like and dismissive, with no genuine attempt to resolve the issue or acknowledge the lack of transparency.
I believe the company’s advertising is misleading and its refund policy unfair to consumers. I advise potential users to be cautious and read the fine print carefully before subscribing. For students and researchers expecting an unlimited AI tool for literature reviews, this service is not what it appears to be.
Best AI for academics
Best AI for academics, great costumers service as well
Nice tools
Nice tools. But if the GPT-5 can be used, it will be better.
Customer service was helpful
Customer service was helpful, when I needed it.
Very disappointed
Very disappointed. The service is clumsy, unreliable, and not what it claims to be. I contacted support for a refund right after subscribing, and all what I can say is complete ignorance. It’s hard to believe anyone had a positive experience here — mine was the exact opposite.
Excellent customer support
I couldnt find my invoices so i sent an e-mail and received all via email within 2 minutes!
Credit allowance too small
First, I really like what the SciSpace AI can do. However, this is too costly for personal use. I got Premium for one year, but I just exhausted my monthly 1200 credit on the first day already. Their pricing scheme is prohibitive for any serious work for research. At this rate, their top 'Advanced' won't even last a week.
Worst disappointing platform
The platform is disappointing, doesn’t deliver anything valuable, and their customer service is basically nonexistent. I subscribed to their best membership, but turned out to be terrible and have no value at all!, so I tried to cancel right away and requested a refund, as they promise a trial period, but they ignored me for days and then refused without explanation I feel scammed and will never recommend this to anyone.
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