Sklum Reviews

180,121  •  Average
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Absolutely 💯 spot on 👌

Absolutely 💯 spot on 👌
Quick enough delivery.
Great package 📦
Quality excellent!!!
Communication are unreal.
They left a voice mail and ask about further details about how best for us ro leave a parcel.
Absolutely professional 👏
What I realised, you need to check if a product is in stock and you want have any delay or disappointment.
Will definitely use them again.

Date of experience: 21 October 2024

Reply from Sklum

Thank you for your positive feedback! We're thrilled to hear that you were pleased with the delivery speed and the quality of our packaging. It's great to know that our communication efforts were appreciated and that you found our service professional.

We always recommend checking the stock availability of products to ensure a smooth shopping experience. We're delighted to hear that you plan to shop with us again.

Customer Service at Sklum.com

Rated 4 out of 5 stars

Good quality but huge shipping price

Sklum selection is great, with a large range of prices. I'm very happy with the quality of my first order. However, the shipping price was really huge. I hesitated for 2 weeks, checking at competitors before finally ordering. You are the only eshop I use with these very expensive price. 30% of the item price in my case.

Date of experience: 31 October 2024

Reply from Sklum

Thank you for sharing your thoughts with us. We're delighted to hear that you're pleased with the quality of your first order and our wide selection of products. We understand that shipping costs can be a concern, and we appreciate your feedback on this matter. We are always looking for ways to improve our services and offer the best possible experience to our customers. If you have any further questions or need assistance, please feel free to reach out to us through our contact page. Customer Service at Sklum.com

Rated 5 out of 5 stars

Excellent

The products are exactly as advertised. Great value for money. Delivery service was great. From start to finish an excellent experience with Sklum. I am super happy with all the products I bought.

Date of experience: 09 November 2024

Rated 5 out of 5 stars

I bought the Janti set…

I bought the Janti set (outdoor_balcony) in Sep 2024.

Delivery: as scheduled and great transportation.
Package: well packed
Product: the color and design as shown
Quality: 8.5/10 since the gaps between the bars of the table were not treated well so it gets rusty too early after a month at the balcony (city environment)

Date of experience: 24 September 2024

Reply from Sklum

Thank you for sharing your experience with the Janti set. We're delighted to hear that the delivery and packaging met your expectations, and that you were pleased with the color and design. We appreciate your feedback on the quality, and we'll certainly take it into account to improve our products. Your satisfaction is important to us, and we hope to continue serving you in the future.

Customer Service at Sklum.com

Rated 4 out of 5 stars

Very happy! Exactly as pictured arrived within 14 days

Having read so many negative reviews I was really nervous to order from sklum but couldn’t find chairs as nice anywhere else. I took the risk, paid with PayPal for protection and I am delighted with my goods! They were packaged beautifully to fully protect the items and arrived within 14 days (I live in Newcastle in the UK). They are really good quality and exactly as pictured on the website. Didn’t give 5 stars as one of the five chairs has a tiny little scratch on it but I am honestly so happy to have received the goods after the things I had read as they are just what I wanted.

Date of experience: 30 October 2024

Reply from Sklum

Thank you for sharing your experience with us! We're thrilled to hear that you're delighted with your new chairs and that they arrived safely and on time. It's wonderful to know that they met your expectations in terms of quality and appearance. We appreciate your understanding regarding the minor scratch on one of the chairs, and we're glad that overall, you're happy with your purchase. If you have any further questions or need assistance, feel free to reach out to us. Enjoy your new chairs!

Customer Service at Sklum.com

Rated 5 out of 5 stars

Very happy with my purchase,

Very happy with my purchase,
A long chest ,made it a natural product, beautifully made, very sturdy.
I brought it to hide shoes away, in the cloakroom, I can get ten pairs in comfortably.
It looks great.
Easy to assemble, as it was flat pack.
Packaged well and arrived on time and not damaged in anyway.
I was kept updated on it's location and arrival. Very happy with the service , could highly recommend. Thank you 🙂

Date of experience: 05 November 2024

Reply from Sklum

Thank you for sharing your positive experience with us! We're thrilled to hear that you're enjoying your new chest and that it fits perfectly in your cloakroom. It's great to know that the assembly was straightforward and that the delivery met your expectations. We appreciate your recommendation and are delighted to have provided a service that left you satisfied.

Customer Service at Sklum.com

Rated 5 out of 5 stars

I recently purchased lighting from…

I recently purchased lighting from Sklum and I couldn’t be happier with the entire experience! The quality of the products exceeded my expectations – the lights are well-crafted, durable, and add a perfect ambiance to my space. Delivery was prompt, arriving right on schedule and well-packaged to prevent any damage. I’m genuinely impressed with the attention to detail and care this shop puts into their service. Highly recommend to anyone looking for high-quality lighting with reliable delivery!

Feel free to adjust or add specific details about the shop or product!

Date of experience: 28 October 2024

Reply from Sklum

Thank you for sharing your wonderful experience with us! We're thrilled to hear that the lighting you purchased has added the perfect ambiance to your space and that the quality exceeded your expectations. It's great to know that the delivery was prompt and the packaging ensured everything arrived in perfect condition. We truly appreciate your recommendation and are delighted to have met your needs. If you ever need more high-quality products, we're here to help!

Customer Service at Sklum.com

Rated 1 out of 5 stars

Very very bad shipment experience

First of all the shipment was late twice. I spend 2 days at home and no one came in the time they told me.
Secondly and worst, the guy that delivering the package left the full pallet with the pallet included in the street. Instead of leaving the different boxes at least separate it and take the pallet which I did not order and was left in the street with the neighbours angry.
Apart from that I was alone and pregnant and he didnt offer the minimal support

Date of experience: 31 October 2024

Reply from Sklum

Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced with the delivery of your order. We understand the importance of timely and proper delivery, and it seems there was a significant issue with the service provided by the delivery company.

Regarding the delivery of the pallet, our standard service does not include the removal of pallets or specific placement of boxes unless the specialized delivery option is selected during purchase. We apologize if this was not clear during your order process.

We are committed to improving our service and will address this matter with the delivery company to prevent similar situations in the future.

If you need further assistance, please feel free to reach out to us through the contact options available on our website.

Customer Service at Sklum.com

Rated 5 out of 5 stars

So far I have ordered dining chairs and…

So far I have ordered dining chairs and bed side tables with Sklum, I love the dining chairs, great design and so comfortable. I am looking forward to received the night stands.

Date of experience: 05 October 2024

Reply from Sklum

Thank you for sharing your experience with us! We're thrilled to hear that you love the design and comfort of the dining chairs. We hope the bedside tables meet your expectations as well. If you have any questions or need assistance, feel free to reach out to us through our contact page. Enjoy your new furniture! Customer Service at Sklum.com

Rated 5 out of 5 stars

We got 10 black Ores Stackable Garden…

We got 10 black Ores Stackable Garden Chair following a purchase of 4 high chairs/stool of the same brand. We simply loved each of those items we got from SKULM. High quality - sturdy material and good finish. We are very happy and highly recommend to anyone looking for a modern/ clean chair.

Date of experience: 24 October 2024

Reply from Sklum

Thank you for sharing your positive experience with us! We're thrilled to hear that you loved the black Ores Stackable Garden Chairs and the high chairs/stools. It's wonderful to know that the quality and design met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Customer Service at Sklum.com

Rated 1 out of 5 stars

Absolute disaster

Absolute disaster, we are opening our restaurant on Saturday and still no chairs, only response I get every day is that they are preparing the order for the last week.
I can’t even cancel my order and get chairs somewhere else for my opening as they won’t let me.
Any professional out there never use them as it will effect your business and they don’t care. My order number is PRENHUSFS

Date of experience: 06 November 2024

Reply from Sklum

Thank you for sharing your experience with us. We understand the importance of having everything ready for your restaurant opening and apologize for any inconvenience caused by the delay in your order. We are committed to resolving this issue as quickly as possible. We will contact you privately to gather more information and find a solution.
Customer Service at Sklum.com

Rated 5 out of 5 stars

Amazing garden set

Purchased the beautiful garden table and added chairs separately.
The products are beautifully designed. Well made with sturdy natural materials.
Shame that delivery took too long.

Date of experience: 24 October 2024

Reply from Sklum

Thank you for sharing your experience with us! We're thrilled to hear that you love the design and quality of your garden set. We apologize for the delay in delivery and appreciate your patience. We are constantly working to improve our delivery times to ensure a better experience for our customers. If you have any further questions or need assistance, feel free to reach out to us through our contact page. Enjoy your new garden set! Customer Service at Sklum.com

Rated 1 out of 5 stars

Awful experience

I have done an order on two paintings on 16/09/24 and after I have done the order I have noticed that one of them it takes three months to be shipped. As I am looking today online the same painting is half price and available to be shipped straight away , and it is like that for two months . So I don’t understand why I couldn’t have had mine one shipped long time ago. I have paid for the delivery almost same amount as a painting. I am so sorry but terrible experience. It never happened to me with anything I bought before. I think you should do things differently and organise them better . I am really disappointed with this experience and I will never order again from this website.

Date of experience: 08 November 2024

Rated 5 out of 5 stars

Very good product would have definitely…

Very good product would have definitely ordered more of these but the wait time for delivery is way too long for us around 3/4 weeks so not practical for our needs

Date of experience: 25 October 2024

Reply from Sklum

Thank you for sharing your thoughts with us. We're delighted to hear that you found our product to be of high quality. However, we understand that the delivery time of 3 to 4 weeks may not align with your needs. We strive to provide accurate delivery estimates during the purchase process, and we're continuously working to improve our delivery times. We hope to have the opportunity to serve you again in the future with a more suitable timeframe. Customer Service at Sklum.com

Rated 1 out of 5 stars

Never received my order

I have been waiting for my order for FOUR months!!! Sklum is unreachable by phone and when I email to ask about my order, I only receive automated replies from a computer. I placed my order in July this year, and it’s now mid-November! I keep getting the same emails saying that my order is delayed, with a new expected delivery date. That date keeps getting pushed back, and I cannot speak to any 'real' person. Will I ever receive this order?? Very, very poor service!

Date of experience: 06 November 2024

Reply from Sklum

I'm truly sorry to hear about the difficulties you've faced with your order and the challenges in reaching us. It seems there has been a significant delay, and I understand how frustrating this must be. We are committed to resolving this issue for you. We will contact you privately to gather more information and ensure your order is delivered as soon as possible. Thank you for your patience and understanding. Customer Service at Sklum.com

Rated 2 out of 5 stars

Delayed shipping even though item in…

Delayed shipping even though item in stock. Ordered on 17th october. 12 working day shipment window passed. Now chat bot saying approximately 11th November. What is the big hold up? If items are not in stock ready for shipment then do not pretend they are. You website is super slick and easy to navigate. I wish the shopping experience matched it. Order HHCXLBFLX

Date of experience: 06 November 2024

Reply from Sklum

Thank you for sharing your experience with us. We apologize for the delay in the shipment of your order, especially when the item was indicated as in stock. We understand how important it is for you to receive your order on time. We will review the situation to understand what might have caused this delay. Our goal is to ensure that your shopping experience is as smooth as navigating our website. We will contact you privately to gather more information and resolve this issue as quickly as possible.
Customer Service at Sklum.com

Rated 4 out of 5 stars

Items I ordered are amazing

Items I ordered are amazing, but delivery was too long and I had to wait the shipping because of just 1 item being not on stock

Date of experience: 05 November 2024

Rated 1 out of 5 stars

Just unpacked my new table this…

Just unpacked my new table this afternoon and it’s damaged. I have waited nearly 4 months to get this table I’m absolutely devastated. Can’t get an email back as there is no customer service for the uk. Can you please respond to me personally asap! To discuss what you are going to do.

Date of experience: 07 November 2024

Reply from Sklum

Thank you for sharing your experience with us. I'm truly sorry to hear that your table arrived damaged after such a long wait. We understand how important it is for you to receive a response, and we are committed to resolving this issue promptly. Our team will reach out to you privately to gather more information and find a suitable solution. Please rest assured that we are here to assist you.
Customer Service at Sklum.com

Rated 3 out of 5 stars

I like the sofa

I like the sofa, it's quality and craftsmanship, however, the cost of the shipping is not equivalent to its length of the waiting period. The waiting time supposed to be 10-12 days, not the four weeks as I happened in my case.

Date of experience: 25 October 2024

Reply from Sklum

Thank you for sharing your thoughts on your recent purchase. We're delighted to hear that you appreciate the quality and craftsmanship of the sofa. We apologize for any inconvenience caused by the extended waiting period. While we strive to provide accurate delivery estimates, sometimes unforeseen delays can occur. We are continuously working to improve our delivery times and ensure a better experience for our customers.

If you have any further questions or need assistance, please feel free to reach out to us through our contact page.

Customer Service at Sklum.com