Alibaba.com Reviews

Products and personalization are of top quality. Much more the level of service that Matilda (sales agent) gave from the inquiry stage until the goods delivery.

Date of experience: 17 September 2024

I am a very small business in the US, and was looking for a couple of different packaging pieces for my products. In searching the US, everything was super-crazy expensive. Plus, they were also buying from china, so I decided to use Alibaba to see if I could find a better option for my new business. I found both packaging items on Alibaba, and the people were fabulous. They helped me through a 5 month process of refining and finally ordering, and then shipping and see my new product packaging was a glorious experience.

Date of experience: 09 September 2024

Excellent quality & I cannot fault the product. Delivery time cannot be beaten, picked up in China on Saturday & delivered to me in Western Australia on Monday!

Date of experience: 16 September 2024

Several of your suppliers are very easy to work with and provide excellent communication.

Other supplies are slow to respond, provide great product costs,but the MOQs and shipping cost make it impossible to work with them

Date of experience: 16 September 2024

Very good communication. Reactivity at a high level. Need procure 3D STEP files and PDF which are well managed by the supplier. Many pictures were provided to show the samples. Execution and detailed manufacturing. If all supplier (in Europ) will as fast, as professional, as Shenzen, we will reach the top. Thank you to all the team for the very good job. I recommand this supplier at 100%. Yours faithfully. Fred NEUMANN (Switzerland) ♥

Date of experience: 03 September 2024

Goods arrived well boxed and in undamaged condition , im very happy with the machine quality and the sales service

Date of experience: 19 September 2024

This gives you a great peace of mind. When you are not boots on the ground, just knowing that there is a middleman on your side helps greatly with the trust and accountability of both parties!

Date of experience: 13 September 2024

Flora was exceptional to work with. This was our first time ordering products through Alibaba and Flora patiently guided us through the process, made helpful suggestions, and communicated in a timely manner. She was careful and thorough. The quality of the product is excellent. I would definitely work with Flora again.

Date of experience: 15 August 2024

First time purchasing on Alibaba. Good experience, I will do more purchasing here.

Date of experience: 17 September 2024

It was easy to sort through the companies that Alibaba showed to me. I found the suppliers I really wanted right away and both have been great! Fast, personable service, nice quality products. Very happy with both companies and with Alibaba. thanks

Date of experience: 05 September 2024

item well received, the supplier is reliable and faster enough no lie I received the item before the written delivery date and I got the item on my door steps I didn't have get into other local transportation costs , thanks Alibaba.com

Date of experience: 09 September 2024

The agent helping was very helpful, willing to work with me and very helpful.

Date of experience: 17 September 2024

Bogong and Sherry Fan are very concerned with customer satisfaction and will go above and beyond to make sure their customer’s are satisfied with not only the product, but the after purchase support as well. Very knowledgable and professional.

Date of experience: 08 September 2024

The product is high quality, the finish is beautiful but the time taken to produce the order was very long.

Date of experience: 16 September 2024

I can not recommend using this platform...As many others have stated Alibabas Trade Assurance is a come on scam.We purched 6500.00 worth of tool cabnits from "Quindao Chrecary International Trade Co"
All during the Q and A process they told me how great their products and services are. How they stood behind there products with a 2 year warentee and how they had State Side service reps to handle any claims. Alibaba also claims to have your back. I have been dealing with a damaged Cabnit of over 2 months now and all I get are excuses.
The seller is communicating with me but tells me there is nothing they can personally do that Insurance won't cover the damage. Well then they should send me a replacement unit right? Nope they are unwilling to do that as well. If you buy anything from this platform it's like going to a Casino and placing that money on the Roulette table.
The quality of these cabnits from this vender is claimed to be Snapon quality...That's a lie...They are worse then Harbor Freights cheapest quality cabnits. Stay clear of this vender and Stay clear of Alibaba.

Date of experience: 22 August 2024

Alibaba is hit & miss. Some sellers there are good but TOO MANY are bad. False advertising on product pages is rampant. What you see and order is NOT what you get. This happens even if you do online chats BEFORE you place orders. When you get "screwed" you then waste up to 2 WEEKS going through the supposedly "Easy Return" Alibaba process which is really a debate between you and seller. Despite irrefutable evidence, Alibaba may deny your return and refund. BOTTOM LINE: Read reviews by other customers of a seller and document EVERYTHING with screen captures but know that your $$$ is safer buying from Amazon, Ebay or TEMU.

Date of experience: 10 September 2024

This supplier is really professionnal, very helpfull and very kind to the least excpectation of customers. The quality of products isreally good. i recommend. Especially thanks for dear Lucy who has always supported me to the smallest detail. Very Thanks !!!

Date of experience: 08 July 2024

The order was handled well and followed till it was delivered. Each cost was as stated. Helped to select the correct shipping company. offered completed product inspection. Would use again when ordering.

Date of experience: 09 April 2024

From the start of my order to receiving it at my business was very easy & Im very happy to do business with this company any time.. Thank you

Date of experience: 13 September 2024

They commit fraud or well technically theft. For money from credit cards. They’re communists so you can’t really buy anything from them. Of course they faked it if it was what they sent a reply to. No one is professional so no point in it continuing. Somehow you all have to teach these other people or generations to do business but they’re all communists and bums just like you. Capitalism is going to lack the regular drugs and things because we ain’t gonna do anything at all just like all of you.

Date of experience: 09 September 2024