KICKS CREW Reviews 

32,780
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,978 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible variety of hard-to-find models and appreciate receiving fully authentic items. People are also consistently happy with the smooth delivery process, noting that packages arrive safely and in pristine condition ready to be worn. Consumers often mention that navigating the website is very easy and convenient when searching for specific shoes. However, some customers also noted issues regarding incorrect sizing and expensive return processes. A few other people also felt that delivery times could occasionally be slow, leading to frustrating shipping delays with their incoming orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as many reviewers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers praising fast shipping times,... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised the effortless checkout process and... See more

Quality

People report ambiguous experiences with quality, as many customers praise the authentic merchandise arriving... See more

Price

Reviewers express mixed feelings about pricing, with some customers finding costs reasonable and praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm not going to lie. The first couple of orders I did with kicks crew weren't the best. It was mainly because of how long it took on order canceled after waiting for weeks. However this was the best... See more

Rated 4 out of 5 stars

It’s been incredible with almost all of my purchases, great products , great condition; but on this last purchase the right side shoe came with a frayed laced.

Rated 4 out of 5 stars

What I love about Kicks-Crew is the incredible variety of models and products they offer. They seem to have almost every model, even some of the rarest and most unusual ones. Of course, not every mod... See more

Rated 5 out of 5 stars

I ordered a pair of Jordan 4 “Brick after Brick” and had a great experience with KICKS CREW. The shoes arrived authentic, in great condition, and exactly as expected. Shipping and tracking were strai... See more


Company details

  1. Shoe Store
  2. Online Marketplace
  3. Sportswear Store
  4. Streetwear Store

About KICKS CREW

Written by the company

KICKS CREW Banner

KICKS CREW is a digital community and marketplace for authentic sneakers and style.

Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.

With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.

Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.

How It Works

KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.

After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.

The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.

Verified authenticity

KICKS CREW Authenticity

Every item sold on KICKS CREW is sourced directly from authorized retailers and brands. Before shipping, each item passes through our quality control centre, where it is inspected and verified against our authenticity and quality standards.

KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.

Read more on KICKS CREW.

Our Community

KICKS CREW Community

"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor

“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(32,780)

5,055 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My name is Jose I ordered an air force…

My name is Jose I ordered an air force 1 supreme from kicks crew I was really happy with everything, the shipment was faster than I expected and the product is excellent quality, I really recommend your service is excellent, I love it

18 September 2026
Rated 1 out of 5 stars

Re: KICKS CREW KS2531342Horrible service - Sent wrong item and ghosting me

"Total delay and stalling from Kicks Crew.(Re: KICKS CREW KS2531342) I ordered the limited edition ADERERROR x Birkenstock Boston Flap Suede 'Ultra Blue' (Size 39 Regular), but they sent Size 39 Narrow. They officially admitted their mistake via email and promised a full refund of $718.89. However, since September 16, they are refusing to send the return shipping label and ignoring my emails. Send the label and refund my money

10 September 2026
Unprompted review
Rated 5 out of 5 stars

20+ Pairs Later — KICKSCREW Has Never Let Me Down!

I’ve purchased over 20 pairs of Nike Vomero 5s from KICKSCREW, and I can genuinely say I’ve had nothing but great experiences with them.

Every pair I’ve received has been authentic, brand new, and exactly as expected. What I especially appreciate is that they really seem to make an effort to source the pair and size you’re looking for as quickly as possible.

After more than 20 purchases, I think I’ve given them a pretty fair test 😂, and they’ve consistently delivered. Great selection, authentic products, and reliable service. I’ll definitely continue shopping with KICKSCREW and would absolutely recommend them based on my experience.

22 September 2026
Rated 5 out of 5 stars

Perfect

The shoe i ordered came in perfect condition, the box that came with the shoe was also in perfect condition.

22 September 2026
Rated 2 out of 5 stars

The quality of the shoes was good

The quality of the shoes was good, however both pairs were different sizes than what was ordered, with inconsistencies between US/UK/EU sizing comparisons. I would not order again based on this, especially in combination with high pricing and delayed shipping. A premium price demands accurate sizing at a minimum. Shipping delays completely negate the possibility of return and exchange. 2 stars is generous.

18 September 2026
Rated 5 out of 5 stars

Amazing experience.

Amazing experience.. exactly what I prefer for my grandson.. excellent customer service and arrived quicker than I thought . Extremely happy with the whole experience and will shop with your company again

21 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look