I am surprised how comfortable the aids are. I am using the inner cap fitting as supplied and have have not experimented yet with other cup sizes - I will. The fit and finish of all components is exc... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Very much in their infancy, getting used of using them. It does takes a little time to adjust the levels of hearing so not to deafen yourself. Wearing them whilst driving seems very noisy for some rea... Leggi di più
Our first contact regarding a refund under the advertised '90 day money back guarantee' was contacting customer services being Sarah 'AI' response. Suggestions were made and tried but still the hea... Leggi di più
Delivered on time, in good condition. It's early days and I'm still finding it difficult to adjust to the loudness of background noise and to finding the right level of sound for me. I'm hoping to be... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Certus Hearing provides simple, rechargeable over-the-counter hearing aids for adults with perceived mild-to-moderate hearing loss. Our goal is to make everyday hearing support easier to use, comfortable to wear, and straightforward to buy, with responsive customer support, a 90-day money-back guarantee, and a two-year warranty. Learn more at certushearing.com.
Informazioni di contatto
Regno Unito
- support@certushearing.com
- certushearing.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Doorbell
I can hear the doorbell from the back room now. Missed a lot of parcels before.
Everyrhing now seems fine after initial…
Everyrhing now seems fine after initial hiccup with one hearing aid.
Nothing behind the ear
That was the deciding factor for me. I've watched my sister fiddle with hers for years and I did not want that. 👍👍
So far still getting used to using…
So far still getting used to using these, but they work well and are as good as my old £1250 hearing aids.
For the price it's a winner
Overall an excellent product
I am surprised how comfortable the aids are. I am using the inner cap fitting as supplied and have have not experimented yet with other cup sizes - I will. The fit and finish of all components is excellent. Once you have found the way around the end button for volume control this is easy to set.
First impressions on the change in sound quality and sounds one had forgotten does take some getting use to, but customers are told that and wearing time is needed. Overall very impressed and would recommend these at this price level. Worthy purchase.
No more sitting at the front
I had a whole routine, first row everywhere, always the good ear towards whoever was talking. I've stopped doing all of it.
Better than the NHS loaners I had
Which I am grateful for but which whistled constantly!
So far so good.
Theres a knack to putting them in
Had them sitting too shallow for three days and thought they were rubbish. They werent, I was.
Poor
Very disappointing experience with Certus
I already wear hearing aids, so I am not new to hearing aids and I know what I expect from them. Unfortunately, the hearing aids supplied by Certus are simply not suitable for me.
They are far too large and noticeable, not remotely as discreet as I expected, and they screech excessively. I have therefore made it clear that I want to return them.
What has been particularly frustrating is the customer service. The email responses I have received appear to be AI-generated, with generic suggestions about adjusting the hearing aids, changing settings and trying different things to make them work.
That completely misses the point. I am not asking how to make them work. I don't want them. I have experience with hearing aids and have made an informed decision that these are not suitable for me.
It is extremely frustrating to repeatedly receive what feels like automated advice trying to persuade me to keep a product I have clearly said I want to return, rather than having someone actually listen to my concerns and deal with my request.
I expected a more personal and professional level of customer service from Certus. At this stage, I simply want to return the hearing aids and have the matter dealt with properly.
Very honest company
Messaged them to check how the 90 day money back guarantee worked just in case. Sarah replied the same afternoon with clear instructions and zero pressure. Didn't even end up needing to send them back as they work grand, but good to know they actually reply to emails properly.
Presentation great
Presentation great. struggling to get use to the background noise, otherwise ok.
I made a mistake when I ordered
I made a mistake when I ordered, Sarah has been very helpful with me, and hope my refund goes through , she was understanding with my concerns,
Very happy
Reading the reviews of which the vast majority were positive, I bought these. Very happy. Only for one ear but once I'd sorted out the correct dome and angle in which it should go, the fit was perfect and were hardly noticeable. Obviously took some getting used to but now I forget I'm wearing it which says a lot.
I couldn't get on with them
I couldn't get on with them. Didn't really seem to work. Tried to get the 90day refund; just got delaying tactics with no prospect of a likely resolution. Gave up.
Did get the refund after all!
I found it difficult at first as my…
I found it difficult at first as my ears have different levels of hearing But now I've got used to them I'm delighted Nice not to worry about putting glasses or a mask behind the ear Still a bit worried they might pop out even though they seem a good fit But a very satisfying buy
Unfortunately not the right product for…
Unfortunately not the right product for me.
Good communication throughout and very helpful. Just waiting to hear about returning the product for full refund.
They are very powerful have different…
They are very powerful have different settings
they go on automatically when you put them in your ears
I have Very large fat fingers so I find it hard sometimes to get them in the right position.
But they are amazing
Absolutely wonderful customer service …
I must be honest I'm struggling with the aids, however its not Certus fault. Their customers service is absolutely wonderful. My problem is a narrow ear canal. I'd highly recommend Certus anytime. Sarah from customers service is amazing thank you so much ❤️
Last night I did what you said and…
Last night I did what you said and tried it with tv very low great but some times when I turned my head got a high pitched whistling that was the only problem
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