Certus Hearing Recensioni 

52
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

I am surprised how comfortable the aids are. I am using the inner cap fitting as supplied and have have not experimented yet with other cup sizes - I will. The fit and finish of all components is exc... Leggi di più

Valutata 4 stelle su 5

Very much in their infancy, getting used of using them. It does takes a little time to adjust the levels of hearing so not to deafen yourself. Wearing them whilst driving seems very noisy for some rea... Leggi di più

Valutata 3 stelle su 5

Our first contact regarding a refund under the advertised '90 day money back guarantee' was contacting customer services being Sarah 'AI' response. Suggestions were made and tried but still the hea... Leggi di più

Valutata 4 stelle su 5

Delivered on time, in good condition. It's early days and I'm still finding it difficult to adjust to the loudness of background noise and to finding the right level of sound for me. I'm hoping to be... Leggi di più

Dettagli dell'azienda

  1. Negozio di apparecchi acustici

Scritti dall'azienda

Certus Hearing provides simple, rechargeable over-the-counter hearing aids for adults with perceived mild-to-moderate hearing loss. Our goal is to make everyday hearing support easier to use, comfortable to wear, and straightforward to buy, with responsive customer support, a 90-day money-back guarantee, and a two-year warranty. Learn more at certushearing.com.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

52 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,0

Tutte le recensioni

(52)

52 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Overall an excellent product

I am surprised how comfortable the aids are. I am using the inner cap fitting as supplied and have have not experimented yet with other cup sizes - I will. The fit and finish of all components is excellent. Once you have found the way around the end button for volume control this is easy to set.
First impressions on the change in sound quality and sounds one had forgotten does take some getting use to, but customers are told that and wearing time is needed. Overall very impressed and would recommend these at this price level. Worthy purchase.

21 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Poor

Very disappointing experience with Certus
I already wear hearing aids, so I am not new to hearing aids and I know what I expect from them. Unfortunately, the hearing aids supplied by Certus are simply not suitable for me.
They are far too large and noticeable, not remotely as discreet as I expected, and they screech excessively. I have therefore made it clear that I want to return them.
What has been particularly frustrating is the customer service. The email responses I have received appear to be AI-generated, with generic suggestions about adjusting the hearing aids, changing settings and trying different things to make them work.
That completely misses the point. I am not asking how to make them work. I don't want them. I have experience with hearing aids and have made an informed decision that these are not suitable for me.
It is extremely frustrating to repeatedly receive what feels like automated advice trying to persuade me to keep a product I have clearly said I want to return, rather than having someone actually listen to my concerns and deal with my request.
I expected a more personal and professional level of customer service from Certus. At this stage, I simply want to return the hearing aids and have the matter dealt with properly.

18 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Very honest company

Messaged them to check how the 90 day money back guarantee worked just in case. Sarah replied the same afternoon with clear instructions and zero pressure. Didn't even end up needing to send them back as they work grand, but good to know they actually reply to emails properly.

26 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Very happy

Reading the reviews of which the vast majority were positive, I bought these. Very happy. Only for one ear but once I'd sorted out the correct dome and angle in which it should go, the fit was perfect and were hardly noticeable. Obviously took some getting used to but now I forget I'm wearing it which says a lot.

15 settembre 2026
Non scritta su invito
Valutata 2 stelle su 5

I couldn't get on with them

I couldn't get on with them. Didn't really seem to work. Tried to get the 90day refund; just got delaying tactics with no prospect of a likely resolution. Gave up.
Did get the refund after all!

10 settembre 2026
Non scritta su invito
Valutata 4 stelle su 5

I found it difficult at first as my…

I found it difficult at first as my ears have different levels of hearing But now I've got used to them I'm delighted Nice not to worry about putting glasses or a mask behind the ear Still a bit worried they might pop out even though they seem a good fit But a very satisfying buy

14 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely wonderful customer service …

I must be honest I'm struggling with the aids, however its not Certus fault. Their customers service is absolutely wonderful. My problem is a narrow ear canal. I'd highly recommend Certus anytime. Sarah from customers service is amazing thank you so much ❤️

14 settembre 2026
Non scritta su invito

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