Cars24 Australia Reviews 

692
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and support team for being extremely helpful, professional, and quick to respond throughout the entire transaction. People consistently note that selling a car is remarkably smooth, fast, and completely stress-free from the very beginning to the final handover. However, some people mentioned that their initial online quotes changed unexpectedly or that final offers dropped significantly during the inspection process. Others also expressed frustration regarding communication delays, receiving conflicting details from different agents, and feeling like the entire interaction was a complete waste of time.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently noting that the team is friendly, professional,... See more

Service

Reviewers mention positive feedback about service, noting that the entire car selling process is fast,... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, fast, and stress-free process from... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being... See more

Price

Users describe ambiguous interactions with price, as opinions regarding valuations vary significantly. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition a... See more

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

692 reviews

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No history of asking for reviews

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4.3

All reviews

(692)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience selling my car through…

Great experience selling my car through Cars24. The process was straightforward and hassle-free from the initial valuation through to inspection, contract signing, payment and pickup.

Shristi and Mehak were both very helpful throughout the process and kept me updated along the way. I was on a tight schedule as I was leaving Australia, and the team helped coordinate everything so the sale could be completed in time. Payment was received before the vehicle was collected as promised.

Overall, a smooth and convenient experience. Would definitely recommend Cars24 to anyone looking for an easy way to sell their car.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

A smooth, professional and hassle-free car selling experience with excellent support from Tarushi and Hisham.

I had a really positive experience selling my car through Cars24.

I originally listed my car privately on Carsales, and Tarushi from Cars24 reached out to me. From the beginning, she was professional, friendly and very helpful. She provided a competitive offer and clearly explained the process, which made everything feel straightforward and comfortable.

Cars24 then arranged for Hisham to inspect the car. He was also excellent — professional, respectful and easy to deal with throughout the inspection.

The entire process was smooth from start to finish. Cars24 paid the initial deposit, I later dropped the car off at their yard, and the remaining payment was processed seamlessly.

A special thanks to Tarushi for her support and coordination throughout the whole process, and also to Hisham for making the inspection experience so easy.

Overall, the experience was professional, transparent and hassle-free. I would definitely recommend Cars24 to anyone considering selling their car.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

A Smooth Sale at the Price I Wanted

I’m very happy with my experience selling my vehicle to Cars24. From the beginning, the process felt straightforward and easy to manage. I knew what was happening at each stage, and the communication made the whole experience feel smooth and stress free.

I was particularly pleased with the price, as it was what I had hoped to get for my vehicle. Selling a car can sometimes feel like a lot of work, but this turned out to be a simple and positive experience. Everything came together well, and I’m glad I chose Cars24. I’d happily recommend them to anyone considering selling their car.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly staff

Really friendly staff with great attitude, they were really helpful and communicative, I have no complaints about them, the service was excellent, and the finance part was really easy to understand with their help

16 September 2026
Unprompted review
Rated 2 out of 5 stars

Pick up charge surprise!

All was going well until the kicker. They wanted to charge me $990 for someone to come and pick up the car from my home. This was about 10% of what they suggested the car was worth. No deal buddy.

15 September 2026
Unprompted review
Rated 3 out of 5 stars

Car Sale through cars24

Initial offer via chat was $12400. Ended up $11500 with drop of the car in Sydney. Price dropped at each step of the way and lots of excuses like scratches successfully ending up in a low price. A fair bit of hassle calling all the time and needed documents not normally required in a sale but the money was paid in the end...

4 September 2026
Unprompted review
Rated 4 out of 5 stars

I sold an Audi Q5 using the Cars24…

I sold an Audi Q5 using the Cars24 purchase service. The process was very straightforward, a fair price was paid and communication with the Cars24 team was good. I am happy to recommend the service.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a huge thank you to CARS24 team

I just wanted to say a huge thank you to everyone involved in the sale of our Mercedes.

From the initial offer/inspection all the way through to the final handover the keys and car at the Chullora hub today, the entire process was incredibly smooth, professional, and completely hassle-free. Your communication was fantastic throughout, and we really appreciate how quickly your team organized everything.

We couldn't be happier with the experience and will gladly recommend CARS24 to friends and family looking for a seamless way to sell their cars.

Thanks again, and all the best to the team!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient service provided by Tarushi. Very communicative and available to answer all my questions throughout the entire process.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Sold my car to Cars24

Sold my car to Cars24. The customer Service was excellent. Hisham inspected the car and gave a good offer. Very professional. And then I was assisted by Nitin, Ronit and Ayshi for the paperwork and drop-off. They were really helpful and friendly. Thanks for the assistance.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Had a very good experience selling my…

Had a very good experience selling my car to Cars24, got a good price for it too.
The customer service especially from Shristi Tiwari was outstanding, she would even attend to my question on a Sunday and guided me through the very straightforward process.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I had a very good experience dealing with Ansh from Cars 24. The whole process was extremely easy and quick. From the time I decided to take Ansh’s offer, to the time the funds where in my account took less than 24hours. I was happy with the deal and would highly recommend them to anyone selling their car. I was really impressed that they let me cancel my car registration and get it refunded as I had just paid a full year. I don’t think many companies would have told me that.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

The company was communicative & quick response times

The company was good to work with regarding communication & did what they say they would do. They paid $200 less than what they offered as they said we can get funds back from canceling registration which is what we did.
It was multiple people we spoke to at each stage of process which they did well but would be good to speak with same person. Overall they were efficient & quick response times. Can’t complain they gave more than other car yards offered & took the stress out of the private sale process.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Process was great

Process was great. Dealing with the team I was informed. From start to finish it was smooth, fast and efficient.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Was very impressed with the entire…

Was very impressed with the entire experience I had with Cars24. They were very professional and helpful and made the process of selling my car seamless. Also a big thank you to Vineet in Sales and Courtney who assisted us when we dropped off our car. Definitely a 10/10 service!

18 August 2026
Unprompted review

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