ANZ Reviews 

ANZ provides the worst customer service in Australia. Do not call back in timelines. You will be left telling your same story multiple times. Also, if they make an error despite acknowledging the error was on their side will not note on system and you are penalised as result. Never bank with them, and anyone considering a mortgage run for your life. Also when you ask for transcripts expects delays of up to 6 months. No trust, no communication, no value and no service.

The worst bank in Australia for home loan.

They are using overseas consultant for application and they are one of the worst if not the worst customer service out there. I have to frequently asked them to slow down and they keep repeating the questions. I ended up banking somewhere else.

Closed my acct but keep in sending me emails to update my details. Also when in N. Z some tomt back we were told that all.msttersudt be dealt with Anz in Australia. All rubbish

Terrible phone service. I've been on the phone for at least 45 minutes. Someone picked up. Gone through detailed verification process. She then said ok you are verified now I connect you to customer service. That's it. Then waiting another 45 minutes - still no response

Terrible user experience on internet banking. statements get downloaded as csv files with just 3 columns, no account number in file or within file. You are at stone age in the age of AI. how come this bank is still in the Top 5 banks in Australia. A bank which cannot provide a proper statement, what the heck they can take care of its customers?

Branch manager doesnt even have the authority to clear a $50 cheque from the goverment..... every other major bank is on the spot or at the most 24 hours

I would never, ever support ANZ again after the anti immigration comments by the current CEO. Closed all accounts.

Not able to assist the customers properly ,not a proper investigation team regarding refunds and disputed transactions ,
long waiting periods for response just like a visa processing .COMPLETE DISSPOINTING.

I’m very dissatisfied with the way this issue has been handled. My $50 promotional cashback is still unresolved, even though I have contacted support multiple times through the app, by email, and by phone.
I have called several times, and my most recent call this week left me on hold for more than one hour without any resolution. I also have the call record screenshot to support this.
The main problem is no longer just the missing $50 — it is the ongoing lack of ownership, follow-up and clear communication. I am still waiting for someone to properly investigate the issue, confirm what has happened, and provide a definite outcome.
I expect this matter to be properly escalated and resolved as soon as possible.

I applied for a credit card and my application was rejected which is fine, no worries. However, the customer service is terrible... I assume ANZ service is off-shore, I spoke to an Indian lady who kept sighing because she was talking so fast and I couldn't understand her so had to keep asking her to repeat and she was getting angry. If the service is off-shore that would explain why I have become target for scammers using ANZ I think my information is being leaked to scammers. I should change my bank....

They have failed to send me a replacement card 5 times now, everytime I was promised it would come in the mail. Finally insisted on it being sent by courier, they promised me it would be 1-3 days. Day four i call, no record of anything being sent via courier. Customer service based overseas in a third world country.

Been with ANZ for 30 years and they were an awesome bank to deal with. Now, it's not only ANZ that is guilty of this , the automation makes you want to throw your phone. Push this number , repeat what you need, sorry don't understand what you want , start again. Now, I'm overseas and luckily I bought a cheap calling app otherwise I'd be broke. Once past the automation I had no further issues. Lily was great in processsing my request for a large domestic TT and Sean from compliance was a pleasure to interact with. 1 hour later my transfer was done . Super speed. It's such a shame that many good employees are not recognized and are being replaced with bots and automation. Bring back the human experience please. Show your clients some respect. So all in all my experience with ANZ from overseas was a breeze this time.

My daughter has been with ANZ since 2008. In 2024 she had an ankle injury(4 ligament tears)during work in Canberra and wasn't paid complete workers compensation from then till date.The bank owes her 3k which they promised to pay but now not only is she not able to log into her account but she cannot get access to the money owed to her.For 2yrs it was impossible to contact the bank from outside Australia as she was told that the bank did not have an email address and asked to contact the Melbourne branch via phone when her account was with Canberra. .We had made 2 calls internationally and were kept on hold for a long time which only added to the expenses..Lately we got 2 calls both contradicting each other.On one call my daughter was asked to send the current medical report of her ankle which could only be possible with an MRI. After following their advise and getting the report the second caller from the bank said they didn't need it causing even more financial strain on us,her parents who are retired.However the bank has no hesitation in charging 25 aud for the credit card every month.How does a customer pay when the account is blocked? I guess the idea is to accumulate 3k by charging 25 aud every month and making up for the amount owed to us.My daughter has been without work due to the lack of support and negligence of the company she last worked for.The 3k would have been very helpful had she been allowed to access it.She has had a good credit history with the bank and 2yrs ago prior to the accident she was offered a home loan and another credit card..She has never had HECS DEBT.How is it fair that a customer who is an Australian citizen denied access to their own account? Her account has only been compromised after moving to Canberra.How is it that ANZ customers cannot contact the bank via email when traveling internationally?The bank has still not repaid the money they promised to pay her. She couldn't visit me in the states because she didn't have access to her account and cannot apply for a visa due to lack of funds that the bank owes her.I haven't seen her for years and this could have been possible had she not been denied access to her account and funds.This is very unfair and unethical.People move to Australia for a better life and it is really very shocking that an immigrant has to keep following for workers compensation and denied ĺaccess to their own money.I expected ANZ to do better.ANZ should understand that every account is the lifeline of an individual no matter what the amount is. It has been a very upsetting,frustrating and disappointing experience especially when one has been cheated by acompany by not being paid workers compensation and then denied access to what is rightfully their own..I hope no parent has to go through this experience in their retirement.

I wish I looked at reviews sooner!!!
NEVER AGAIN will I choose ANZ for business banking or loans. It’s been weeks of back and forth with no staff accountability to service customers without the customer constantly following up.
Worst customer service ever!
Beating around the bush is an understatement. So disappointing! They obviously don’t give a hoot about their customers or reputation.
Ps I’m still a potential weeks away from answers.
Absolute joke!

I ordered a scarf and pants. The first package that arrived was missing the pants. They said they would send the pants but I just received another scarf. The scarf is fine, it is silk but you can see the pixels in the print so not exactly the best quality either.

ASHLEY from customer service, what a asset you have there. This is not Ashleys fault as she repeated what dates I wanted on several times... i wanted a statement for the last 6 months and she came through. Professional and with no attitude.
BUT unfortunately you morons got it wrong down the chain process as I was given 5 months of statements so it's useless to me.
The incompetence is laughable because the result was inevitable.
Just when I thought you mupetts could do something right you FAILED again.
Donkeys trying to get it right.
Ashley you are better than this, GET OUT while you can.
5 stars for you Ashley.

Absolutely dreadful laughed at me because I said I worked in a call centre on recorded line! I've been stuck between two large companies westfund and ANZ and waiting on a refund of $280.77 yep for more than two weeks. Let me tell you after 8 phone calls neither party will co-operate and issue the refund they bounce me (at work) between them. Their staff are offshore and have no power just processing process and can't do. So if you want a bank that treats low income earners like dirt when they are being humiliated at work have to chase refunds from two organisations this is the bank for you I'd been with them since 2005 and their financial difficulties program which I didn't use meant nothing you get offshore call centre and press the button. I cancelled all my accounts and moved my salary. Never ever going back to ANZ great at making themselves feel big and you small. They then send me a text to call them which I do and I'm now on hold my entire call centre lunch break listening to their patronising music avoid.

rubbish service. Waste time for close a credit card. back and forth with stupid form which they ask you download yourself and finally they realise the form is old format. Rubbish NO1!

Went to your branch in Collins St, Docklands today to use the ATM, on arrival noticed a homeless person settled inside, the whole room smelt terrible, my wife was uncomfortable so didn’t use ATM and won’t be back until he is removed from premises.