Freeway Insurance Reviews

Edith A. Greeted me right away in the Decatur store. She was polite and very patient with me and the many questions I had. She was able to get the insurance that fit my budget although she is still learning She helped me with outstanding customer service support even assisted with signing my documents. She engaged with conversations throughout the whole process that was quick and a pleasure. Thank you Edith for making this experience a very pleasant one.

Date of experience: 06 November 2024

Deanna M. was my rep from start to finish and made my experience easy and convenient. She took the time to explain to me what my options were and very kind through the whole process. Insurance isn’t the most fun of tasks so I’m super grateful for reps like Deanna who just know how to take care of it for you.

Date of experience: 07 November 2024

I purchased auto insurance through Freeway Insurance and encountered numerous issues. My name was spelled incorrectly on the policy, and my wife was not included despite me providing all necessary documents. I ended up with minimal coverage at an inflated price. The broker charged a high fee of $450 but delivered subpar service. Despite multiple attempts to resolve these issues, I received no refund at all. I do not recommend this company.

Date of experience: 20 October 2024

I Want To Thank Ty'neda For Pleasant Customer Service She Was Knowledgeable About Her Line Of Work, She Also Was Easy To Talk To Attitude Was Awesome. Thank You For Assisting Me And Helping Me With My Insurance.

Date of experience: 06 November 2024

❤️ This is one goes To Alexis Medina.❤️ She’s such an Amazing Person,❤️ Very Helpful. sweet ❤️And Thoughtful ❤️ beautiful Personality. With such Cute Laughter.❤️ I have to say She Always Making my Day! No Cap 🧢. ❤️

She Deserves A Raise ! $$$

Date of experience: 02 November 2024

Marlene Aguirre, in the Norwalk Location was the best Agent I spoke with in the last two days , Polite , excellent listener, and took the time to explain all I needed to know and more , she's is so easy to speak too , maybe she should be training the rest of the crew .

Date of experience: 06 November 2024

Alma Jaimes
I want to thank Alma for being so helpful in a very stressful situation.
Great customer service!

Date of experience: 06 November 2024

I do not recommend anyone to buy insurance from Freeway. They are very expensive, the TV advert is misleading, they are not cheap, they are much more expensive than other competitors. On the other hand, if you ask to cancel, they manage to charge you, even after you cancel the coverage. I do not recommend Freeway.
Actually, the real culprit is United Automobile Insurance Company (UAIC), Freeway is partially to blame for my loss of 185 dollars. My policy number with them was: UAO 533719, I don't want many calls and conversations, I want to get rid of those who spare no effort to make money no matter what.

Date of experience: 29 October 2024

I had the pleasure of working with Ms Monique Velasco, she was such a GREAT help. Very patient with me took her time explaining things and understanding my frustration .. I would recommend her any day . She’s awesome !

Date of experience: 30 October 2024

The agent of the Oceanside office was great. He found me the best deal. Too bad he will not be there any longer as he is only temporary at that office and going to another location.

Date of experience: 01 November 2024

The best experience ever, Victor Mendez, was so helpful, he had went beyond his way to get me the best insurance plan, I wish we had more people like him, his customer service was on point, very professional, and wanted to make sure you were happy and satisfied!
Great people person Victor!
Keep your same energy,
Take care!

Date of experience: 25 October 2024

I made it clear I was just shopping around, but Dana Jackson out of the Jennings, LA office was super nice and helpful. She found me a great offer for SR-22 comprehensive collision coverage at a LOW monthly premium.

Date of experience: 29 October 2024

Chris took quite a bit of time looking at all options to get me the best rate for the current coverages and leave my recent company that I have had for over 15 years. Saving $100/mo. Thank you

Date of experience: 31 October 2024

Yesterday evening Arely was able to help me get insured, walking me thru everything and explaining as she was very informative. The last place I called didn't even attempt to try to put even a quarter of the effort in to help that Arely did.. I'm beyond grateful and appreciate her and the company very much.
Anthony Worrell

Date of experience: 24 October 2024

This was a rear company. I had an agent named Carrie she was friendly helpful and provided the services I was wanting! I highly recommend her!
Thank you Carrie!

Date of experience: 02 November 2024

First of all I would like to thank the freeway team for the good work they have done for us. Ever since they did the insurance stuff for me, I've always had the jack's place. I recommend Michelle and Shakira, they are very nice and explain very well, they know what they did(so good at it).

Date of experience: 23 October 2024

Yesterday I have a call from a agent from my insurance company to let me know about a issue that was going on with my policy, and when she told me what it was about , I got worried , but this amazing young lady , Mrs. Leyva was very professional and she reassured me that she was able to help me to fixed the problem and she went beyond I was expecting to help me to resolve everything that it needed it , I’m so trilled and amazed at same time how she does her job, with love , excellency, that I don’t see this very often and customers Service any more.. Thank you So much Mrs. Eréndira Guadalupe Leyva Valdez for all your support and hard work!!! You’re are a true inspiration!!!!

Date of experience: 22 October 2024

Because I am very happy with this company thank u for having profesional people working with you guys !

Date of experience: 01 November 2024

Thank you Michelle for insuring my vehicles. Excellent service, will recommend

Date of experience: 01 November 2024

I received excellent customer service from Insurance Agent Analyn during the renewal process. I appreciate the effort she made to discuss my policy renewal and expedite the process.


Thank you

Date of experience: 01 November 2024