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Motorway Reviews 

110,915
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,507 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the seamless nature of the service. Customers frequently mention that the website is extremely easy to navigate, making the entire process of selling a vehicle fast and efficient. Reviewers also praise the helpful and professional staff, noting that customer support representatives are readily available to assist with any questions. However, some people mentioned that vehicle buyers attempted to significantly lower the agreed price during the final collection stage. Others noted occasional difficulties with communication, including call center staff who were hard to understand or long response times on the live chat.

What people talk about most

Service

Customers had positive experiences with service, often highlighting a fast, smooth, and straightforward sales... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising competitive offers... See more

Staff

Consumers find staff to be positive, highlighting that agents are very reassuring, informative, helpful, and... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very straightforward process. I liked that photos are taken through the template frames which capture the best look of the vehicle from each side. By adding photos of any scratches and dents meant tra... See more

Rated 4 out of 5 stars

Service and payment through dealer great. But disappointed by your decision to reduce the guideline price for my car. You indicated that this was due to the absence of a first year service despite th... See more

Rated 4 out of 5 stars

Generally good set up. Dealer that purchased missed original inspection slot, then refused to pay original price and would only take at £1000 less. Think there is an obvious scam of dealers over biddi... See more

Rated 4 out of 5 stars

App to place ad was comprehensive but sometimes a bit awkward but after taking time was ok . Did want to go back and add an additional feature but app wouldn’t let me . The sales collection and paymen... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

111K reviews

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4.4

All reviews

(110,915)

20,946 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy

Simplicity, great support and updates and ease

22 September 2026
Rated 5 out of 5 stars

Execellent service from start to…

Execellent service from start to finish, listed our car on Saturday sold on Sunday, and collected by buyer on Monday. The company sorted all paper on site& paid agreed amount there and then! Surprised how well everything went in 3 days! Excellent!!

22 September 2026
Rated 1 out of 5 stars

Terrible experience - Better price with WeBuyAnyCar

App is not the best as was not updating to the price but got their in the end. Bidding when fine and auction ended quite a bit the 'guide' price which is not down to motorway but the dealers bidding. offer accepted, dealer cam down and was a nightmare!! Haggling over everything, the mileage was clear and the full service history etc, Dealer says service overdue which is clearly not, now says engine is knocking which is't not, then wants to cut the price by £2000 (car was only £11000). Grabs the keys want to close the deal on reduced price. All images were shown correct, there was nothing undisclosed on the listing. Terrible experience. I called motorway to tell them of this and the things all made up etc, they said nothing and did nothing. What a waste of time. Motorway called and tried to push me into the next auction again but as soon as i declined and wanted to raise a complaint, call was ended and not interested.

WeBuyAnyCar then gave a guaranteed price which was £1500 higher then the Motorway price. so went there and no drama. No follow up on my complaint

16 September 2026
Unprompted review
Rated 1 out of 5 stars

A very disappointing experience

The highest offer I received from a dealer was over £2k less than Motorway’s valuation of £10k. If this is how they operate then it is a waste of time. At least the other site (that buys any car) makes an offer and sticks to it, providing you are honest about the condition.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Motorway Experience

Motorway offers a wonderfully streamlined workflow for selling a car. The seller gets to list all known issues with the vehicle and the buyer can bid accordingly. That enables total transparency throughout the process. I just sold my Honda Jazz today and am very pleased with the price I received. Thanks to everyone along the way. Special thanks to Calvin (service fee query) and Nonzuzo (collection day queries).

22 September 2026
Unprompted review
Rated 3 out of 5 stars

Collection experience…

Motorway themselves provided an efficient service to successfully sell my car promptly. The only issue was the dealer collection team tried very hard to reduce the agreed price by saying there may be an engine problem that did not exist. I had to stand my ground to get payment in full for the agreed price.

21 September 2026
Rated 5 out of 5 stars

It was made so simple using Motorway

It was made so simple using Motorway. Otherwise I would have been messing around to entertain a buyer.
The only downside is the selling price offered, was never met. I just knew it the dealers try to offer a higher price to eliminate other buyers. Even though I took pictures as requested and pointed out genuinely any scuff marks and damage on the vehicle.
On collection of the vehicle the collector examined the vehicle trying to find extra defects for his boss. Who then offered a lower price as a take it or leave it.
This gave me little choice but to accept a lower price.
This needs to be looked at. It could give Motorway a bad reputation

20 September 2026
Rated 5 out of 5 stars

An excellent sales experience

From my initial enquiry to the sale of my car, just perfect.
First contact Zoe, Customer Sales Specialist, excellent.
All the way through the process, I have been in contact with Harry Gupta, Seller Support Specialist, who has been exceptionally helpful with advice and requests.
The whole experience came together with We Deliver Cars and their representative
Kaza Ahmed, professional, polite and an absolute gentleman.
And ofcourse the team at FRF Toyota
Swansea.
Thank You Motorway and Well Done.
Yours sincerely Stephen Bailey

22 September 2026
Rated 5 out of 5 stars

A Very Good Experience

The app provided clear instructions and helpful information. Most importantly of all, though, was the staff at Motorway. Always very helpful and knowledgeable. I would use Motorway again!

21 September 2026

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