Mindful Chef Reviews

Hi I Holmes,

Thanks for your wonderful feedback!

It’s so encouraging to hear that we're meeting your expectations!

We're focused on natural ingredients which can really make a difference, and we're pleased to be able to cater to your needs.

We look forward to sending out your next order, and thank you for your support which means a lot to us!

Many thanks,

Paul
Customer Care Specialist

Hi Lizzy,
Thank you so much for your lovely feedback!

We're thrilled to hear that you enjoyed the food and found the ingredients fresh and the recipes easy to follow. 😊

It’s great to know everything arrived on time and that you found the meals delicious!

We really appreciate you taking the time to share your experience. Looking forward to serving you again soon! 🌟

Esme,
Customer Care Specialist

Hi Rowan,

Thank you so much for sharing your feedback – we're delighted to hear you're enjoying the quality, flavors, and portions of our meals!

We truly appreciate your thoughts on reducing packaging. Sustainability is a core value for us, and we’re actively working to find ways to cut down on single-use plastics. Your suggestion about an option to supply pantry items like honey and soy sauce is a great idea – we will be sure to look into this in our continuous improvement meetings.

We’ll also pass along your thoughts on fresh ingredients like garlic and ginger. Our kitchen team is always looking for ways to bring more fresh elements into each meal while ensuring the best quality for you.

Thanks again for your valuable feedback – we're grateful to have you as part of the Mindful Chef community!

Best wishes,

Bailey

Hi Kathryn

Thank you so much for feedback and incredible support over the past three years!

We’re absolutely thrilled to hear that Mindful Chef has become such a positive part of your weekly routine. It’s wonderful to know that you’re enjoying the quality of our ingredients and the variety of flavours we offer, which it really means the world to us!

We love that prepping the meals together has become a fun way for you to spend time, and those leftover portions are always a nice bonus. It's great to hear you're finding the flexibility of skipping meals useful, too.

Your kind words are very much appreciated, and we’re so grateful to have you as part of the Mindful Chef community. We look forward to continuing to bring variety and ease to your kitchen for many more meals to come!

Best wishes,

Paul
Customer Care Specialist

Hi Aggy,

Thank you so much for your kind words and feedback!

We're thrilled to hear you're enjoying the recipes and that everything has been timely and complete. It’s wonderful to know that the quality and convenience are working well for you.

We understand that the price may seem a little higher, but we do this to ensure we can source high-quality, fresh ingredients that meet our standards. This commitment is one of our core values, and we hope it continues to bring value to your experience. We also generally use 30% more protein than many of our competitors and don't tend to opt for cheaper fillers like white pasta.

Thank you for recommending us, and we’re here for anything that you need!

Many thanks,

Paul
Customer Care Specialist,

Hi Ed,

Thank you so much for your fantastic review!

We're thrilled to be a part of your routine, and even more excited to hear how Mindful Chef has played a role in your healthy lifestyle and weight loss journey. It's wonderful that you've found our meals to be convenient and of high quality.

We really appreciate your feedback, and we’re always working to improve in every area. Your continued support means a lot to us, and we're here whenever you're ready for your next delicious meal!

Best wishes,

Paul
Customer Care Specialist

Hi Ava,

Thank you for your fantastic review!

We're delighted to hear that you’re enjoying our healthy recipes and quality produce.

It's great to know you found the meals tasty!

We appreciate your feedback on the cooking time and are glad the packaging met your expectations.

Best wishes,

Esme
Customer Care Specialist

Hi Judith,

Thank you so much for sharing your feedback

I'm sorry to read that you found the portions weren't big enough on some occasions. We're often praised for our portion sizes.

When it comes to portion sizes all of our recipes are between 450-650 calories and are all nutritionally balanced. The exact amount will depend entirely on the ingredients used and the calorie density of those ingredients but they should all be enough for the main meal of the average adult.
Regardless, I will raise your feedback to the chef's team.

Once again, thank you for your feedback and if we can help you with anything or have any more feedback please don't hesitate to contact us!

Best wishes,

Hi Naomi

Thank you so much for sharing your feedback and we are thrilled to hear you like the healthy focus of our lovely recipes!

I'm sorry to read that you found the portions weren't big enough. We're often praised for our portion sizes.

When it comes to portion sizes all of our recipes are between 450-650 calories and are all nutritionally balanced. The exact amount will depend entirely on the ingredients used and the calorie density of those ingredients but they should all be enough for the main meal of the average adult. Regardless, I will raise your feedback to the chef's team.

Sadly we had to stop using water-based ice packs last year as the condensation they create caused a lot of damage to boxes and resulted in a lot of boxes not making it to their final destinations, but we are still exploring this as an option.

We’re working closely with our suppliers to explore new materials, technologies and processes and hope to offer a much better solution as soon as possible. In the meantime, you can always double-check our recycling/ disposal advice on the website here.

As a certified B Corp company, we’re committed to being a sustainable business at the heart of everything we do and this was a really positive step forward in improving our packaging's environmental impact! We care about having a positive impact as we grow our business, from stopping food waste to our packaging promise. To find out more check out our packaging promise!

Once again, thank you for your feedback and if we can help you with anything or have any more feedback please don't hesitate to contact us!

Best wishes,

Hi Claire,

Thanks for sharing your feedback!

It sounds like you had a mixed experience with your Mindful Chef box.

I’m glad to hear you enjoyed trying new foods and appreciated the quality of the ingredients, especially with the gluten-free options!

We believe that our prices reflect the quality of our products, as we collaborate with some of the best suppliers in the country.

Our pricing structure also encompasses the comprehensive service we offer at Mindful Chef, covering packaging and delivery costs.

It's important to note that our recipes feature more nutritious, fresh vegetables, and our meat and fish portions are actually 25% larger than those offered by our competitors. This means that while our prices might be higher, the value for money is equal to, if not greater than, what you'd find elsewhere.

Regardless, I have forwarded your feedback to our product team for review, with the aim of making improvements.

It's great that you found it beneficial overall, but I can see why you’d want to cancel if the costs were too high for regular use. Maybe a box here and there as a treat is a good compromise!

Best wishes,

Esme
Customer Care Specialist

Hi Michael

Thank you so much for your kind feedback!

We’re delighted to hear that you’ve been impressed with the quality of our ingredients and recipe choices, and that you’ve found the sign-up process and weekly menu selection easy.

We’re sorry to hear about your experience with DPD. It's vital that we provide reliable deliveries, so we’ll be sure to pass your feedback along to them to help improve the service, but any further issues we're available 7 days a week.

Thank you again for your support, and we hope you continue enjoying your meals!

Paul
Customer Care Specialist

Hi Lesley,

Thanks for taking the time to write a review and I’m so sorry to hear this issues, but glad that regarding this you both enjoying your lovely recipes.

Despite high-quality control and multiple checks, this has clearly slipped through which is very disappointing.

Rest assured I've reported this to our Packing team who will urgently look into the matter as we don't want this happening again.

I'm sorry to read that you found the portions weren't big enough for 2 adults. We're often praised for our portion sizes, so this is really disappointing to hear.

When it comes to portion sizes all of our recipes are between 450-650 calories and are all nutritionally balanced. The exact amount will depend entirely on the ingredients used and the calorie density of those ingredients but they should all be enough for the main meal of the average adult.

Thanks again for the feedback and we hope you enjoy your next Mindful Chef meals and we can turn your experience round!

Best wishes,

Hello Kelsey,

Thank you for sharing your feedback!

We are working hard to find alternative solutions (compostables, paper, bio-degradables etc) that are better for both our customers and the environment.

Our packaging is 90% recyclable and we are on a mission to remove plastic from our boxes. But we won't do this at the expense of the environment.
Making fast changes without properly evaluating both the positive and negative outcomes could have a bigger impact in the future.

We've pledged to accelerate the reduction of our greenhouse gas emissions to reach a 1.5-degree trajectory leading to net-zero by 2030 along with 500 other B Corp companies at the UN Framework Convention on Climate Change.

We are committed to ensuring all your deliveries are followed out correctly so if you ever do find yourself having difficulties with DPD please do email us at [hello@mindfulchef.com](mailto:hello@mindfulchef.com) and we will be more than happy to help!

Best wishes,

Esme
Customer Care Specialist

Hi Wendy,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve enjoyed all of your meals, especially during a challenging time with your injury. It’s fantastic to know that Mindful Chef has made your cooking experience simpler and more enjoyable, eliminating the hassle of meal planning and food waste.

We’re also glad to welcome you as a convert! As for your friend, we’ll just have to let them enjoy their moment of victory!

If you ever have any suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best wishes,

Esme
Customer Care Specialist

Hi Daniella

Thank you for providing this feedback. I’m ever so sorry that there has been some confusion around the service and that you weren’t expecting this delivery.

We’ve had a look at your account, and although you skipped some individual deliveries (which you can do up to 8 weeks in advance), you didn’t cancel the subscription, which is why the order was processed.

We send a courtesy reminder email before the deadline for each order so I’m so sorry if this was missed. This reminds you of the details of your next delivery, giving you time to cancel the order or change your recipes.

I can see a member of the team has reached out to you directly regarding the meat, damages and the closure of your account.

I hope this clears up any confusion and if you need any further assistance, please reach out to us.

Best wishes,

Lucy

Customer Care Specialist

Hi Peter,

Thank you for taking the time to share this feedback with us!

I want to sincerely apologise for any repeated issues you’ve encountered with your deliveries. I completely understand how frustrating it must be to have ongoing challenges with safe delivery instructions, packaging issues, and substitutions not meeting expectations.

Overall, our error rate is extremely low, so this is very disappointing to hear. We really want you to enjoy that same positive experience as the majority of our customers.

We’ve reached out to gather your account details so that we can provide further support if required and work with the courier to address the delivery instructions specifically for your location. Ensuring that every ingredient arrives fresh and well-protected is a top priority for us.

Thank you for your patience and for supporting us. We’re dedicated to making your experience better each week.

Many thanks,

Paul
Customer Care Specialist

Hey Bob,

Thanks for taking the time to leave us this review!

Our teams work hard to bring fresh and healthy ingredients to recipes that are easy to follow, and we're glad that they're exactly that for you.

We're available 7 days a week if you need anything.

Bailey
Customer Care specialist

Hi there,

Thank you so much for your kind feedback!

We're thrilled to hear you’ve been enjoying the organization and prompt deliveries, and we love that our recipes have introduced you to new ingredients and meals you may not have discovered otherwise.

It’s also great to know the recyclable packaging is meeting your expectations—sustainability is something we really care about.

We're available 7 days a week if you need anything.

Bailey
Customer Care specialist

Hi Marie,

Thank you for your fantastic feedback!

We’re so glad to hear you’re enjoying our delicious and healthy recipes.

It’s great to know that the easy-to-follow instructions have made your first experience with food boxes a positive one.

We love that you’re embracing the convenience and trying something new!

We can’t wait for you to enjoy your next box!

We're available 7 days a week if you need anything.

Bailey
Customer Care Specialist