149 total
I was extremely happy with the price of the battery.
but was unaware it didn't come with a charger & they use FedEx for delivery which means it goes for days without being updated in tracking so there are days where you go un told about where the package is . other than these 2 downfalls all was 100%
JohnnyRoXtar of Johnny & Tha RoXtars
Date of experience: 31 October 2024
I ordered 1 Fashion bike but got 2 and had to pay for it.
I bought the Ox for my 5th nakto electric bike. This bike was wrecked by a forklift and couldn't get a replacement.
So what do you think my experience was?
Date of experience: 08 October 2024
Reply from Nakto
Dear Louis Trout ,
I am sorry to hear about your experience, sir. Life has its ups and downs, and difficulties are only temporary. I wish you a better life in the future.
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Finding what I need on the website was fast and easy and the delivery time was amazing.
Date of experience: 10 October 2024
Reply from Nakto
Dear Harold, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I am vacillating between 3 and 4. My Nakto experience has been good but I have found the website to be completely confusing. Upon ordering what I was shown as the proper controller I ordered it only to find out that it was the wrong controller. Thanks to Bella and Linda in customer service for steering me to the right part. The ensuing problem is that I had to pay return shipping and now I must pay a 20% restocking fee. Totally wrong in my mind. The webpage led me to the selection of the parts and that was the wrong part. Secondly, the correct part looked like it was used and abused. Now I have been assured that it is a result of being shipped and banging around in the box but I question this it looks like it was handled by a pack animal. The end result is for me to return it and face a shipping payment and restocking fee or keep the part and they will grant me a $10 gift. As customer service said " As an employee, I need to comply with all the company's policies and regulations. Hope you could understand". I opted for the $10 and am keeping the part. In the end customer service was great, the website is not at all great but I really love my bike, Super Cruiser, I can finally ride again and my knees can take it. Thanks
Date of experience: 29 September 2024
Reply from Nakto
Dear John J Jordan, thank you very much for your suggestion. We will make improvements to the website.Thank you again for your recognition of us.
I have a 2020-2021 super cruiser and I ordered a 500 w replacement wheel for it. The axle on the new wheel is small and shorter than my original one. I have tried to contact someone about this but it goes nowhere. I can’t even talk to a technician about it. Very disappointing customer support and service.
Date of experience: 27 August 2024
Reply from Nakto
Dear, Richard D O’Brien Jr.
We're sorry to hear about your experience with our electric bike and customer support.
We apologize for any inconvenience caused. After checking with Zendesk, we did not find an email record for the rear wheel you mentioned. We will email you to resolve this issue and request that you send us a photo for confirmation. Thank you for your understanding.
We apologize for any inconvenience caused and hope to regain your trust.
Best regards,
NAKTO team.
Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part.
Accuracy: I ordered a controller and received a kickstand!
Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the .......
Timeliness :Still waiting on a controller
Date of experience: 12 July 2024
Reply from Nakto
Dear, Mike
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
Shipping and Costs:
We offer free shipping on orders over $99. Since our parts are sold at cost, we charge for shipping on lower-cost items to cover expenses.
Contact Information:
For any future needs, you can reach our customer service at:
Central: 816-886-8882 (Mon-Fri: 9 am-6 pm Central Time)
CA (LA) Showroom: 562-826-4567
FL Showroom: 954-586-4283
Order Delay and Accuracy:
We apologize for the delay and the incorrect part sent. Due to our recent warehouse relocation, there have been some delays. Your controller has now been shipped, and we appreciate your patience.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us.
Best regards,
NAKTO team.
Linda W. answered my call when I received the incorrect part. She straightened everything out & I received my correct part yesterday. Great Job
Date of experience: 07 September 2024
Reply from Nakto
Dear Les Bograd, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Reply from Nakto
Dear Douglas Gabel , thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
They helped me to get the right part that I needed. I had ordered one but it wasn’t the one that I needed. Looked like it but I was wrong. The woman who helped me get the right one was absolutely amazing. Polite & kind.
Date of experience: 27 September 2024
Reply from Nakto
Dear B Fallova, thank you very much. I'm glad you found the parts you need. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I bought the Folding Ox because it siad good for 4'11 up but I am 5'1 and it is still to tall with the seat all the way down . It's a great bike but I still had to buy another one I should have sent it back but keep it for friens and family to ride I also have the Pony but wanted a more powerfull bike I rode it for 3 years and loved it I like to be able to touch the ground at least half of my foot rather flat footed. Well made bikes just the ox was too tall
Date of experience: 29 November 2023
The bike is a perfect blend of style and practicality for city commuting! The electric assist makes riding a breeze, smoothly adapting to various terrains. The impressive battery life ensures I never have to worry about running out of power during my journeys.
Date of experience: 02 July 2024
They help me with every question. No matter how hard they were unfortunately, I couldn't get apart without buying a more expensive part, but that's okay, that's business. The people were very, very helpful.
Date of experience: 05 June 2024
I purchased Nakto eBikes for Burning Man last year, and they were a game-changer! Stylish, reliable, and perfect for the dusty playa. These eBikes made the festival unforgettable. Highly recommend!
Date of experience: 02 July 2024
I already own a camel stepthrough and I absolutely love it, so I saw the city stroller and knew I had to have it. I absolutely love it as well. They are easy to finish the assembly, good looking, and so much fun! I am a senior (64), they offer me the exercise I need without the pain I have experienced with other forms of exercise. Well done Nakto.. I will only buy Nakto. Great customer service. Thanks for the experience!
Date of experience: 13 May 2024
Got the new battery they don’t hold charge for that Long keeps dying on me to quickly
Date of experience: 02 October 2024
Reply from Nakto
Dear Trevor McCallin ,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Bike works great, the battery that came with the bike doesn't properly work. It does halfway through it's life and doesn't even last an hour. I've been stuck using my old battery from my old bike, on my new bike. Customer support was and is amazing, they're shipping me a new battery right away!!
Date of experience: 03 June 2024
Reply from Nakto
Dear Oscar,
Thank you for your feedback. We apologize for the inconvenience with the battery. As your bike is still under warranty, we have sent you a new battery. Please keep an eye out for its delivery.
If you have any further questions or concerns, feel free to contact us at support@nakto.com.
Best regards,
NAKTO team.
Grateful for this amazing stroller! Its convenience and reliability have made my daily commute a breeze. Thank you for creating a product that simplifies and enhances the journey for both parent and child
Date of experience: 30 May 2024
Half a month ago I met a friend of a friend who was riding a Nakto Ebikes. He let me take it down the street and back and I was hooked!! The next day I ordered the Nakto and I could not be more ecstatic with the performance. This is my first ever E bike and the power and stability is off the charts good. I am 63 years old male and in excellent shape and it’s a great way to continue my physical activities. I did not even look around the other companies before making this purchase - subsequent to buying my electric bike. I did look at other companies and I am convinced that Nakto Ebikes is the BEST on the market for the money and quality. This is a fantastic made in USA product and I fully recommend this outstanding company Nakto Ebikes. I have already talked to two of my friends about this and they intend to purchase one.
Date of experience: 02 July 2024
Update: Natko has reached out and resolved the issue. So far bike is working great and we are happy with the product.
Our bike does not work. It has a faulty battery and we have not been able to get customer service to contact us to resolve this. Made several attempts via message, email, and phone.
Date of experience: 01 June 2024
Reply from Nakto
Dear Jennifer
We apologize for the inconvenience. Our customer service team will reach out to you today. Please check your email.
Best regards,
NAKTO team.
Needs additional adjustments …going cost 300 dollars or more to work on tire adjustments ….plus half stuff loose on bike was not put together had to use a tourque wrench to tight seat it wants to fall back all the time. My husband says it’s a piece of junk…he’s got a 4000 dollar bike.
Date of experience: 29 April 2024
Reply from Nakto
Dear, Richard
We apologize for the inconvenience you've experienced with the bike. We've reached out to the email associated with your order and provided a solution. Please check your inbox for further details.
Best regards,
NAKTO team.
