1,386 total
Jovan Lapsley (Starry Support) Was very polite and respectful while assisting me. He made sure to contact me with the ending results. My internet was back on immediately. Thank you Jovan for your great costumer service.
Ms.Jones
Date of experience: 07 November 2024
Javon was able to get my loss of internet solved with the assistance of his superior. It was great because it is 10/31 with bills to be paid and need to check finances. It took a bit of time but with patience on both sides the issue is completely resolved. Love the jazz music while I waited. Thanks!
Date of experience: 31 October 2024
Reply from Starry
Great review! We love the positive feedback. Thank you for being an awesome customer!
We had a connection issue with our Starry modem router. My initial call was a little bit frustrating however tech-support was able to someone out the same day. Junior arrived and fixed the problem and was helpful and assisting us with some additional set up questions. He saved the day. Thanks, Junior!
Date of experience: 25 October 2024
Reply from Starry
Reading reviews like this really makes our day. Thank you.
Super easy install with a great, professional installer. Super friendly great guy.
Date of experience: 07 November 2024
Julius has GREAT customer service and he fixed my internet in just 5 minutes 🙌🏾
Date of experience: 07 November 2024
My router wasn't connecting to the internet so I had to get a technician in. Junior came early and had to replace some parts and got me connected as soon as he could. He also ensured the connection was strong.
Date of experience: 27 October 2024
Reply from Starry
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Alycia was incredibly helpful and kind during my visit. She went out of her way to ensure I had everything I needed and answered all my questions with patience and a smile. Her friendly demeanor made the experience truly pleasant. Highly recommend her assistance to anyone!
Date of experience: 25 October 2024
Reply from Starry
We are so happy to have customers like you.
Perfect service. My new apartment was recently renovated and they had closed out the entry points for the cables. Louie went above and beyond, drilling holes and making sure everything looked clean once it was done.
Date of experience: 28 October 2024
Reply from Starry
We love seeing positive reviews. Thank you for taking time to post a comment here! We appreciate you.
Louie was very helpful and pleasant to deal with.He arrived earlier than the time frame was thorough fast and efficient at solving the issue,and replacing the defective part. Aside from Resolving the issue that was wrong with my internet service He made sure I understood everything he did and replaced with a professional and pleasant disposition..I was very grateful for his help,In Resolving the issue with my service.
Date of experience: 25 October 2024
Reply from Starry
🥰🥰🥰
Alycia was a huge help with setting up internet at my place. Connection is fast, and customer support is as good as it gets. No complaints.
Date of experience: 24 October 2024
Reply from Starry
Great review! We love the positive feedback. Thank you for being an awesome customer!
Alycia was fantastic in helping me get my internet set up and made the whole process so easy. Starry is definitely the way to go over xfinity!
Date of experience: 22 October 2024
Reply from Starry
It is our pleasure to serve you.
My specialist Louie was very helpful friendly and informative , answered all my questions , and helped me with my service problem , thanks again!!
Date of experience: 29 October 2024
Reply from Starry
THANK YOU FOR ALL THE STARS!!!
The "Starry Link" piece of equipment died without warning late one afternoon. One call handled by Jonathan resulted in a service visit by Euri early the next morning. The equipment was replaced within 5 minutes and we were back up and running. I have never experienced this level and quality of service while a customer of the national internet companies. Very satisfied. And my WiFi is blazing fast.
Date of experience: 11 October 2024
Reply from Starry
THANK YOU FOR ALL THE STARS!!!
I recently had the pleasure of setting up Starry Internet in my home, and I must say the entire experience was outstanding from start to finish. Starry Internet has not only impressed me with its performance, but the installation process, led by their technician Louie, was nothing short of exceptional.
From the moment Louie arrived, his professionalism and friendly demeanor immediately stood out. He showed up right on time, which is rare these days, and was well-prepared with everything needed to get the job done efficiently. Louie took the time to walk me through the process step-by-step, making sure I was comfortable with how the installation would unfold. He carefully listened to my questions and concerns, offering clear and concise answers that gave me full confidence in his expertise.
What really stood out was Louie attention to detail and genuine desire to make sure everything was set up perfectly. He wasn’t just rushing to get the job done—he took the time to test the signal strength in multiple areas of my home to ensure I’d get the best possible coverage everywhere. His patience and care made all the difference, as he was willing to troubleshoot minor issues along the way, making adjustments until everything worked flawlessly.
Louie also gave me a comprehensive overview of the Starry service, showing me how to manage my account through the app and adjust my network settings with ease. He even went beyond the basics, offering helpful tips on optimizing device connections and ensuring everything was secure. The Internet service and itself is extremely fast and super easy to navigate would 100% recommend.
Date of experience: 29 October 2024
Reply from Starry
Great review! We love the positive feedback. Thank you for being an awesome customer!
My wifi was off I reached out to Starry and Jessica Z. was very professional helping me to figure out what was wrong. Turns out there was an outage. She kept me informed thru out the 2 hour plus outage!!
Date of experience: 23 October 2024
Reply from Starry
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Julius got here pretty quick in the window and installed the internet really really quickly. I had an old router from previous company here and he neatly wrapped it up which was kind. He gave me all the information I needed, was super efficient and friendly.
Date of experience: 07 October 2024
Reply from Starry
We love seeing this. We're glad you're happy! Thank you for being the important part of Starry!
Junior Santana was very nice and on time and was efficient very explanatory with equipment gave a great breakdown of how equipment and how internet services will work and stayed ensured that equipment and service was connected on all devices before exiting my residence which I greatly appreciated!! I will definitely recommend Starry to my family and friends and have Junior be the one to do the job! Was a very positive experience Thank you
Date of experience: 26 October 2024
Reply from Starry
We love seeing positive reviews. Thank you for taking time to post a comment here! We appreciate you.
My Starry expert was very thorough and helpful. Arrived on time and finished at a great time! Thanks, Louie!
Date of experience: 30 October 2024
Reply from Starry
It is our pleasure to serve you.
I will give Starry 3 stars because their customer support is horrible but their field worker Julius, is very professional and always show up on time or earlier. Julius, gets 5 star!!!!!!
Date of experience: 07 October 2024
Reply from Starry
I'm sorry you weren't happier with the interactions you had with our team. Our support team is always looking for feedback, so please reach out when you have the time and let them know more about your experience. Thank you for taking time to leave a review.
They have a restore called “appointments” in the app. Which is different then the button that request a call from them. They’re the same freaking button, I tried to “schedule” a call but no matter what you put in the notes like “please call me tomorrow at 10am I am having a connection issue”. They call immediately. The schedule a call service is crap. And they took 3+ hours to call when requesting a regular call.
Date of experience: 14 September 2024
Reply from Starry
Please, if you haven't already, kindly let our support team know about the problems you're having, even if they are currently solved. Understanding what has gone on in the past for an individual customer can help our team prevent these things from ever happening again. You can reach Starry support by email at support@starry.com, by chat through the Starry App, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
