Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
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See what reviewers are saying
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more
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That was really good experience. I bought bicycle as a gift for my wife. We were surprised about lot of small nice features included together with bicycle. The only concern we have is quality of the b... See more
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Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
4.0
Great
65K reviews
Asks customers to review
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Reply from Bilka
Hej Betina
Mange tak for din anmeldelse.
Vi er rigtig glade for at høre, at du har haft en god oplevelse med at handle på Bilka.dk.
Vi vil gøre vores bedste for at sikre, at du i fremtiden vil få samme gode oplevelse, når du handler på vores hjemmeside.
Hav en dejlig dag.
Med venlig hilsen
Amal
Bilka
God Service
19 September 2026
Reply from Bilka
Hej MAMCH
Vi sætter pris på, at du deler din oplevelse. Det er en fornøjelse at læse, at du har oplevet god service hos Bilka. Vi håber, du bliver glad for dit køb, og vi ser frem til at byde dig velkommen igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Very bad service in Bilka Horsens
Very bad service in Bilka Horsens.
l have bought a phone as a present for my mother. The phone is broken, wifi not working. They don't want to change it or return the money. The only solution is to be send to service. So l will have a "new" phone/unused repaired at the full price. And that's not even the biggest issue, but the way l was treated for the situation
l was called a lyar by the store manager
, who also bringed along a security man for intimidation.She was rude and unprofessional, taking advantage of her position in a very insulting way.
Very embarrassing for a store like Bilka to put the customers in situations like that.. Shame! Shame on you Bilka!
19 September 2026
Unprompted review
Reply from Bilka
Hi Andreea
Thank you for your review.
We are incredibly sorry to hear about your experience in Bilka Horsens.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Amal
Bilka
Reply from Bilka
Hej carsten
Det glæder os at læse, at alt var helt perfekt, carsten. Tak fordi du tog dig tid til at dele din oplevelse – det sætter vi stor pris på. God dag.
Med venlig hilsen
Karoline
Good choice for me
11 September 2026
Unprompted review
Reply from Bilka
Hej Guru
Thank you for sharing your positive experience with your recent order. We're glad to hear that you found the choice to be a good fit for you. We hope you enjoy your purchase and look forward to welcoming you again at Bilka.
Have a lovely day.
Med venlig hilsen
Karoline
Problematic delivery of order
Order placed day1. Day 2 got message to say on way ans expected delivery day 5. Day 5 came and no sign of delivery so contacted kundeservice who said delivery awaited from supplier so on its way day 2 was not true. Kundeservice said they would call back but nothing within 24 hours so wrote to them again. Again no response. However evewning day 6 got SMS to say delivery would be on day 7 which it was from manufacturer not Bilka I think. Obviously some glitches in your ordering, dispatch and kunde service although the latter probably intervened to speed up the delivery but I was not told or fully kept up to date, neither was I of a delay to the original estimated delivery date. Hopefully this saga has some lessons learned for Bilka
11 September 2026
Reply from Bilka
Hi Mike
Thank you for your review.
We are of course sorry to hear that the delivery was delayed and that you did not receive the information and follow-up you expected.
When you place an order with us, we always provide an estimated delivery date, as we need to allow for possible delays along the way. Unfortunately, there can be unforeseen delays that neither we nor the delivery company are able to control.
We are of course sorry that your package was delayed and therefore did not arrive in time. We also apologise that you were not kept better informed about the delay.
We will ofcourse follow up on your feedback so we can take your experience into account and see where we can improve.
King regards
Emilie
Bilka
It was terrible
It was terrible, the details were all wrong and the quality was even worse.
8 September 2026
Reply from Bilka
Hi Freja
Thank you for your review.
We’re sorry to hear that you have experienced issues with your order.
You are very welcome to contact our Customer Service team directly. They will be happy to look into your case and assist you as best as possible.
You can contact Customer Service through our website here: https://support.bilka.dk/hc/da/ or by phone: 89303000.
Kind regards
Emilie
Bilka
Good service
7 September 2026
Reply from Bilka
Hej Abdullah
Tak fordi du deler din oplevelse, Abdullah. Det er en fornøjelse at læse, at du har fået god service hos os. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Levering services er godt
7 September 2026
Reply from Bilka
Hej Daiva
Det glæder os at læse, at du har haft en god oplevelse med vores leveringsservice. Vi håber, du bliver glad for dit køb, og vi ser frem til at byde dig velkommen igen en anden gang.
Rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hej
It's great to hear that you experienced super service and friendly staff during your visit. We always aim to provide a welcoming atmosphere, and your feedback means a lot to us. We look forward to seeing you again at Bilka.
Have a lovely day.
Med venlig hilsen
Karoline
I am very happy ,that I bought my dream…
I am very happy ,that I bought my dream Samsung s 25 ultra here at a very competitive price ,and thanks for the Bilka dk store 👍☺️
16 August 2026
Reply from Bilka
Hej Nasirdin
Thank you for sharing your positive experience. We're delighted to hear that you found your dream Samsung S25 Ultra at a great price with us. We hope you enjoy your new phone, and we look forward to welcoming you again in the future.
Have a lovely day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Usama
Vi sætter pris på, at du deler din oplevelse, Usama – det er en fornøjelse at læse, at alt var perfekt og leveret til tiden. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen hos Bilka. God dag.
Med venlig hilsen
Karoline
Package was not delivered
Package was not delivered. PostNord marked it as delivered. No response from either Bilka customer service pr Postnord after 5 days. Very poor service.
10 August 2026
Reply from Bilka
Hello Ian
Thank you for your review.
We are very sorry to hear, that you have experienced problems with your order, and that you experienced long response times from our Customer Service colleagues. They always work hard to respond to all our customers as quickly and effectively as possible, but during particularly busy periods, you may experience increased demand and longer response times. We apologise that this has affected you as a customer.
We have just looked into your case and can see that you have now found a solution together. We therefore hope that everything is now as it should be.
We wish you a lovely day.
Best regards
Marie
Bilka
Pleasant and accommodating service
1 August 2026
Reply from Bilka
Hej NANCY
We appreciate your kind words about our pleasant and accommodating service. It means a lot to us that you took the time to share your experience. We hope to welcome you again soon.
Have a great day.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Sanne
Vi sætter pris på, at du deler din oplevelse – det sætter vi pris på at læse, at maden var god og nem at anrette. Vi håber, du får glæde af det igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hej Ananta
Det er en fornøjelse at læse, at du har haft en god oplevelse med leveringen af dit TV. Vi håber, du bliver rigtig glad for dit køb, og vi ser frem til at byde dig velkommen igen en anden gang.
Du må have en rigtig god dag.
Med venlig hilsen
Karoline
Very bad experience in Bilka Hundige
Very bad experience in Bilka Hundige - Waves - bike department. No prices on the bikes, the employee in the bike department could not answer on our questions and in the end he left as he did not wanted to take the responsibility for further research. Extremely bad service!
22 July 2026
Unprompted review
Reply from Bilka
Hi Diana
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Marie
Bilka
Reply from Bilka
Hello Yvonne
Thank you for your review.
We are sorry that you did not receive the items you ordered.
We can see that one of our colleagues has already sent you an email and a new order is on its way. If there is anything at all, you are always very welcome to contact customer service again.
We wish you a good day.
Kind regards,
Emma
Bilka
Nice quality product
Nice quality product, good price , good service, good delivery, good communicatio. very good all in all.
2 July 2026
Reply from Bilka
Hej Kjeld
Tusind tak fordi du tager dig tid til at dele din oplevelse – det er dejligt at høre, at både kvalitet, pris, service og levering har levet op til dine forventninger. Vi håber, du bliver rigtig glad for dit køb, og vi glæder os til at byde dig velkommen igen hos Bilka.
Rigtig god dag.
Med venlig hilsen
Karoline
Reply from Bilka
Hi Hassnain
Thank you for your review.
We are very sorry to hear that your experience at the bakery did not live up to the level of service you should rightly expect. We sincerely apologize.
We’d like to take a closer look at your case so we can get to the bottom of the issue. In order to do this, we’ve contacted you here through Trustpilot to get more information and your order number, so that we can investigate further.
We hope to hear from you.
Kind regards
Amal
Bilka
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