keycheck.com Reviews

Liza was very helpful in solving my problem for me and helped me with my account.

Date of experience: 14 October 2024

The agent who assisted (Paola) us was very thorough and clear in her answers. She patiently went through a number of questions we had and helped us to better understand your program.

Date of experience: 11 August 2024

Greicy was very professional as she worked to resolve my problem. I'm always impressed with Key Check and their many helpful employees. Thank you Greicy!

Date of experience: 27 August 2024

CECILIA was super helpful and resolved all my issues and questions in no time. Probably one of the best customer support experiences I've had with a platform. Thank you so much!

Date of experience: 23 August 2024

greicy stuck with me through a tricky problem and her help was greatly appreciated

Date of experience: 07 October 2024

The agents in the chat with Keycheck have been very helpful. I was helped by Greicy and another agent(my apologies I don't remember his name. Both were patient and ensured my issues were resolved.

Date of experience: 07 August 2024

ALEJANDRA did her best to help me out. I think the background should be used for multiple landlords though especially when not the tenants fault.

Date of experience: 05 September 2024

Gabriela made it very easy to navigate the site. I was frustrated because I couldn't figure things out (user error). I clicked on the chat box and Gabriela helped me from there.

Date of experience: 20 August 2024

I was in communication with "GREICY". She was very prompt and descriptive to solve my problem. She made it very understandable of the steps to take. Keycheck as a company has been very helpful.

Date of experience: 05 September 2024

Cecilia was the best customer support I’ve ever worked with. She fixed my account and patiently work through it with me for a full hour! It’s now working amazing. She has an amazing attitude and I wish all customer support was as good as her.

Date of experience: 22 July 2024

The chat bot was helpful, but it seems a feature is missing on the screening service you offer. There is no section on the application for renter references. It would be helpful if that addition was considered in future upgrades.

Date of experience: 19 August 2024

Gabriela G. helped me today by fixing the payments section and looking into the background check portal for me. The process didn’t take very long and my inquiry was handled professionally

Date of experience: 10 August 2024

Maria was very helpful. She has been my rep before, and she has always been able to help me. I appreciate that Keycheck has capable people.

Date of experience: 26 September 2024

I used Keycheck because I trusted them to do the background checks on my tenants. I now live with a convicted felon!! I have his mug shots in an orange jumpsuit to prove it. He has zero friends and has stopped all contact with family and works from home. MY home. we both live and work under the same roof 24/7. He has been acting erratically and lives in an alternative reality and I'm afraid he may crack at any moment. the worst part about Keycheck was that they refuse to explain to me how this happened or that they'll even look into HOW this happened.

Date of experience: 18 October 2023

Liza was absolutely amazing, she held my hand and walked me through the process I thank her soooo much!

Date of experience: 24 September 2024

Paola. Paola made my experience well. I explained my issue. She investigated my issue and got back with me with a solution for me to make a decision.

Date of experience: 09 September 2024

I recently had the pleasure of interacting with Johanna from KeyCheck's support team, and I am beyond impressed with the service I received. Johanna quickly resolved my issue with remarkable efficiency. She was extremely polite, attentive, and guided me through every step of the process with great care. Her professionalism and dedication truly made a difference. Thank you, Johanna, for your outstanding support!

Date of experience: 30 July 2024

Keycheck is a great platform! today I used the chat icon for real-time information needed. It's a fast, easy, and reliable source. The representative I chatted with was courteous, patient, and professional.

Date of experience: 15 August 2024

Tatiana followed up on a question and request the day after! i don't think i've ever had customer service follow up for any other company! stoked! although i don't need the service right now, i will in s few months and ill be back with Keycheck

Date of experience: 03 July 2024

GABBY and CECILIA were so incredibly patient and helpful to this first-time user for certain parts of this process. They stayed with me until I was successful in setting up the account and worked me through finding where I needed to be and assisting me with details.

Date of experience: 10 July 2024